Raymour & Flanigan - Rockaway Reviews 

Our salesperson was excellent to work with!

Funda allowed us to walk around the store on our own without pressure.

Ken is very knowledgeable and made us feel comfortable with the buying experience.

Our sales person Gulianna from Rockaway location very patient and knew when to give us our personal alone time to decide on a bedroom set also her very knowledgeable even ended up buying 2 picture frames in the way out lol.. oh forgot to mention received a free gift whisky set very easy and not so painful experience.

Staff was very patient with the questions we had about our purchase.

The Sales gentleman generated my 5-star rating. The furniture is good quality and their sales opportunities prompt more demand. However, without the diligent, knowledgeable and very helpful sales person who delivered, the 5-star rating would likely slip.

Annmarie Bakovic helps you understand the product but lets you explore yourself and gives you space to decide what you but will find you, ask about what you like and explain anything and everything about the items you wish to know to understand to suit your wants and desires. An absolute true professional with her job and gives you full access so even after hours if you have other questions that come up, she makes herself available to you

Our Salesman was very helpful. He helped us to stay within our price range. Your men were on time. They did a good job in removing our old mattress.
Shopping at this store was a pleasant experience.

Easy, fast, accommodating. However we have delayed receipt of furniture so I can’t comment yet on the quality of the furniture

We are so happy with our recent purchase from Rockaway Raymour & Flanagan! We went in looking for a simple replacement love seat for a ruined one we had and end up talking to Annamarie who showed us this wonderful sectional. She was so friendly and helpful! She answered all our questions. We are so happy with her suggestion and absolutely love it! The heated seat option was just what we needed! Thank you again!!

Update: Since damage by service guy and non existent pillows. Still no pillows ordered then of SEPTEMBER. The lies about someone calling me back about service issues as gone into its second week and 7 calls later. It's time for a call to the BBB bureau. I've never worked with such an unethical brand. And, yes, I've done quite a few reviews on line before and haven't ever been this angry or disappointed before. Ever.
I hate this sectional and the lies told at time of purchase, I literally cried for two days when delivered. I hate it so much. I dont even want to be in the TV room anymore. Sales person told us a big "sell story" about the extra coverage. What a bunch of bull, when I went to look at details (and called company to review) not even close to what she told us and the disclaimer says, anything a salesperson tell you, the are not legally bound to. HaHa, so this is a sell tactic to get you to buy it and then get the real story when it's to late. Also told sales person I SPECIFICALLY want removable, detached cushions so I could unzip and wash fabric. Then find out warranty is void if I wash them. GROSS! Who wants to sit on unwashed furniture covers for the life of the couch, disgusting. It's also much smaller than the sales person and I went over. I had measurements of the room and she was working out the measurements of the separate pieces, It's so small, NOT the measurements she gave me & definitely not what we wanted regarding size. It's so uncomfortable, and small - I dont even want to sit on it - my family doesnt like it (the new one), but try to make me feel better because of the exorbitant amount of money we paid (and not returnable due to special order). They're upset that I'm so upset. We now have less space than we had before. The fabric we choose for the pillows were delivered wrong. Called day of delivery, told they would get back to me right away with est delivery date for those, not! Delivery of sectional several weeks ago and nothing, no call and no pillows. I will never shop for anything here again, as now my trust is gone and the prices are way to expensive to have any of this happen. I'm still upset and keep trying to figure how I can get rid of it, even selling it at a loss and getting something somewhere else. This is the worst and most expensive mistake I've made. Close to 5,000. mistake I'll regret until I'm able to get rid of it & start process all over again to get what we started out to get. Recommendation from me would be - find somewhere else! Don't risk it and if you, do make sure returnable - make them show you where it says its returnable, amount of time to return, info about salesperson information you may get (as to if they will honor what you were told) - it's a pushy sell you don't even realize happened until its to late.

On October 29, 2022 I got in love with a Duchess tufted gray sofa shown in the Rockaway, NJ Showroom:
- I paid $2,324.36. It was supposed to be delivered in 3 days, but was delivered six weeks later on December 11, 2022.
- On 2/22/23, the first two buttons popped off from the sitting area, I called the Showroom to complain; they gave me the Customer Service Department phone #. I did call, but no answer; left many voicemail messages, never got any calls back.
Unknown to me this routine was going to be the same and even worse for the following eight months, with me traveling back and forth to the showroom to get an appointment for a service technician!
- It happened again in April with three more popped off buttons, then August with four more buttons, and finally October with four more buttons.
After so much discussions, I got approved for a credit for $1,980.00 under the sofa’s Manufacturer's Warranty, but only for an exchange within the store.
- I do not accept any exchange as I do not appreciate the quality of the expensive sofa I bought; the non-existent customer service, and the right to speak with a higher authority to resolve my complaints, from the very beginning on February 2/22/23!
I have requested a full refund from what I have paid, but it has been denied. I am so sorry I never knew I could read the bad reviews about this store because I, of course, could never buy anything from them again.

Brad was attentive and made every attempt to understand and meet my needs

Bought a couch and fireplace and the representative told us that the couch would be coming into the wares house within a couple of weeks and the fireplace would come in much sooner than the couch. went up to pay and price was higher then we thought it would be so i inquired about it. turns out he added protection plan to both without any information given. still have not heard status on couch but i did hear that the fireplace would not be in until october 13th. would have been nice to know exact dates prior as i would have looked at something else. this is the first time shopping here and so far not a fan.

FOLLOW UP: I LOVE HOW THEY RESPOND TO MY REVIEW ASKING FOR AN EMAIL WITH ADDITIONAL INFORMATION. I THEN WRITE MY FULL EXPERIENCE AND THEY DONT EVEN RESPOND TO IT.

ALSO, THE FIRE PLACE I ORDERED IN AUGUST WAS SCHEDULED TO BE DELIVERED LAST WEEK AND WHAT A SURPRISE THE DAY BEFORE DELIVERY THEY EMAIL AND SAY THAT THE ITEM CAME IN “DAMAGED BEYOND REPAIR”. SOO THEY SAID ANOTHER MONTH!!!

The delivery guys were very professional very courteous and did a great job assembling our bedroom set.

I went into the store with my family to look at sectionals for our living and had the best experience due to the assistance of one of the sales representatives. Annamarie helped us find the type of sectional that we liked as well as assist us piecing it together to fit the needs of my family. She was very personable, easy to talk to, and helped us with all of our questions about the sectional we were interested in. In addition, she was very knowledgeable about the different financing options that were available to us. We will definitely use Annamarie again when shopping for furniture at Raymour & Flanigan.

My consultant, Annamarie Bakovic was very friendly, courteous and most importantly very knowledgable . She helped me pick the best options for the dimensions and layout of my living room.