Raymour & Flanigan - Staten Island Outlet Reviews 

Mel Burgos was very helpful in my shopping experience. He answered all my questions and was not pushy about trying to get me to buy anything I wasn't sure about. I'm not a fan of shopping so I definitely appreciated his approach

Great customer service and products available.

Antonio was very helpful and helped with me making sure that this bedroom set was right for the guest bedroom and help with me making it easygoing by placing the order and allowing me to go home and measure the space for the furniture and a simple phone call to go forward with the order and I didn’t have to drive back to the store.

Great customer service

The sales man was kindness and professional took care of my need

The gentleman that helped us was wonderful n patient. His name was Marc Shapiro.

Brian Cooperstein was very knowledgeable and professional he made our situation very enjoyable to shop. Brian went out of his way many times to clarify what we needed to know. It’s not every day you come across someone as accommodating as Brian.

The salesman Louis was so nice & helpful&

Our salesperson Josephine was very helpful in finding us the right chair.

Antonio was super knowledgeable and helpful. He made the shopping trip pleasant and not daunting at all.

The salesperson, Gabby was very sweet and helpful in helping us find our perfect couch

I had a pickup date of 11/30. I received a phone call today on 11/29 saying my chair was ready for pickup. I went to the store and was told no we called to tell you your chair wasn't ready. That makes absolutely zero sense why would you call prior to pickup to say something wasn't ready. I feel the store messed up and was gaslighting me because of their mistake.

When I walked in a salesman immediately asked if I needed help. When I told him I just wanted to walk around and browse he left me alone which I really appreciated. I came back the next day and a different salesman asked if he could help me I showed him what I wanted and he sold it to me without any pressure to buy anything else. Nice and easy buying experience

**Review Title: Great Furniture, Mixed Customer Service Experience**

I recently purchased a bedroom set from Raymour and Flanigan, and I have mixed feelings about the experience. The furniture itself is of high quality and beautifully designed, which is why I chose Raymour and Flanigan in the first place. The delivery and setup were handled efficiently, and the pieces look fantastic in my home.

However, I encountered some issues with customer service. When I had a problem with one of the nightstands, I reached out to the store, but the response was slow and unhelpful. Despite multiple follow-ups, I still haven't received a resolution. This has been quite frustrating, as I expected better support given the price I paid for the protection plan.

Overall, I'm happy with the furniture, but the customer service experience has left a lot to be desired. I hope they can improve their support to match the quality of their products.

Your store representative was very courteous, polite, helpful

Perry was good sales man , no sale pressure, deals were good 👍

Antonio was extremely professional and knowledgeable.
I took note of how patient he was when my adult son and I could not agree.
Antonio’s sensitivity and humor helped us to refocus and enjoy our shopping experience.

Very sweet help from Nardy the sweetest lady and I’m very happy with what I ordered.