Raymour & Flanigan - Waterford Reviews 

We have a problem with our recliner. The response from Linda Sarto was timely and professional. She gave us all our options for resolving the issue. Communication was good and our issue is being resolved.

Salesperson was very informative & helpful

Professional and accommodating staff expeditious delivery

Just everything abt your Company from the minute entering the showroom and being greeted right away by Robin who exceeded our expectations as she was pleasant and personable.
She was very knowledgeable about the item that I had in mind and made my purchase less stressful.
She truly is an asset to Raymour and Flanigan.
My experience also at the Customer Care Dept. I can't recall her name, was also very cordial and pleasant, making the checkout process quick and painless.

No room for improvement !

Great help, not pushy very patient and knowledgeable about products.

The staff is extremely helpful, and the delivery service was very efficient overall enjoyable experience

Rob was very good helping us purchase 3 items for our MB
Details and answered all our questions

We been buying at your furniture store for years
TY

Always a pleasure shopping, beautiful furniture and decorative objects, too!

Salesperson was great. He was very patient as we walked around and was eager to make an easy purchase for us

What a wonderful shopping experience. Robin was absolutely pleasant to walk thru the showroom with describing the products we were interested in. We had no problem selecting the pieces we had come in searching for after be educated on the various options that were available to us. The feeling of satisfaction we felt after our experience is something we wish on the people in our inner circle who we will recommend visiting Raymour and Flanigan. Thank you Robin.

The purchase went very well. I had a problem with my ottoman that the wheels were peeling and I call for service and the tech guy was very polite and repaired all 4 wheels,about a week ago. Now one of the wheels collapsed and waiting for the second repair.

Our salesperson Azza was very helpful but never pushy which we found to be a great quality and we will not hesitate to purchase a new living room set from
R &F in the near future.

Wonderful experience! The sales person greeted us warmly and knew exactly what to show us based on our needs! We placed our order quickly and left very satisfied with our decision!

We had a positive in-store experience. We found a living room set we liked and had it delivered. When they set it up, they left a broken armrest. I called the store immediately and was told to send pics to a text and that hopefully someone would get back to us in 72 hours as they are short staffed.

So we have a brand new living room set sitting in our house that is broken. It has been 5 days as of today with zero contact.

There is noway the delivery guys couldn't have known the set was clearly faulty when setting it up. They lost a customer.

Jackie was exceptionally responsive throughout the selection and purchase process. I'd highly recommend her to both commercial & residential clients.

I came in Monday night and was greeted by Paul Jensen. I explained to him that I had a bad experience at the store years ago but was willing to give them another shot and that I was looking to buy a couch and recliner. Paul couldn’t have been nicer and more helpful in showing me around at the options that were available. We were able to quickly find exactly what I was looking for. Paul got the paperwork, financing and delivery date set up quick and easy. I had arrived about a half hour before close and he even stayed a little past store closing time to help me get it all finalized. It was a very pleasant and easy buying experience from start to finish.

Service was outstanding

So I am a hard sell, I am always weary of sales people I find them pushy or uninterested and I just don’t trust them so my go to is always “we’re just looking, thank you”. Jackie Gash from the Waterford ct store was the exception to the rule. She respected that I needed my space and once she saw me in my space she came and without being pushy just really tried her best to make us feel comfortable like she wanted to talk to us weather we were buying or not. Before I knew it I was buying the set we ended up with and she made it work for a budget I was comfortable with. I even said to my husband when we were on our way home, “ this woman is wasting her talent selling couches she should be selling cars or houses.” It’s not easy to sell me anything and now I have a beautiful set I really love at a monthly amount I can afford. If your in the market for a couch set go to raymore and flannigan in Waterford and ask for Jackie this lady is amazing

Absolutely beautiful and right on time for delivery