Rbhm Reviews 

Had a new Viessman boiler installed. Everything was organised very rapidly and efficiently. The company is not pushy in any way but relies on its reputation. The company was very polite and particularly the engineers who came and installed. They spent all day and worked quietly and without break. Some follow on issues regarding validation have been handled promptly and without complaint. I am confident that should future problems arise the company will handle these promptly and professionally.

Great service, friendly and professional, very competitively priced, team did a great job, really happy with the new boiler and pipework that was put in.

A friend had recommended them to me their quote was very reasonable so I accepted the offer on the Monday by Thursday the job was done they removed the old boiler water tank and immersion heater and put the new condenser in very neat and tidy and everything working fine can’t fault it very professional would definitely recommend RBHM

Arrived on time
Cleared any mess up
Very polite engineers
Explained everything at the end of Installation
We where very satisfied

At first, I got the positive impression like others with 5-star rating here. However, I later discovered that they deviate from standard installation procedures, resulting in customers enduring 8 to 10 months of suffering. Their deceptive tactics were revealed when a Viessmann Engineer came to address an issue RBHM had neglected to resolve. He himself admitted that they are frequently getting issues from the customers whoused RBHM. Enclosed is the email I sent on April 4th, to which there has been no response till now. They remain unwilling to provide answers. I advise those considering RBHM as their installer to steer clear, particularly if recommended by your manufacturer. Insist them to do Power flush during the installation itself without any additional cost.

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Dear RBHM Team,

As per my previous mail and telephonic discussion due to non-response for the below issue, you are likely aware that I encountered error code "62" and was directed to Viessmann for assistance. Recently, when I experienced a banging noise in the boiler, the same procedure was followed. It seems that whenever I reach out to you regarding errors or issues, I am consistently redirected to Viessmann.

Regarding the current error code problem, a Viessmann engineer visited us today and identified the root cause. It appears that the heat exchanger is heavily clogged with debris, resulting in continuous errors. It's concerning that such blockage occurred within just one year. According to Viessmann's standards, during new boiler installation, the installer should power flush the existing pipes before installing the new boiler. Unfortunately, your team did not adhere to this requirement during installation, nor was I informed about it.

Today, the Viessmann engineer replaced the heat exchanger free of charge for the first time. However, any future occurrences will incur charges. Additionally, the engineer mentioned that without power flushing the pipes, a recurrence is likely within a few months. Attached the service report for your reference.

I am perplexed as to why I continue to pay for a monthly subscription when proper installation procedures were not followed. Even during the recent service visit by your engineer, the heat exchanger was not inspected. Furthermore, every time I report an error, I am simply directed to Viessmann customer care.

Due to the poor installation and service provided by RBHM, I have endured a week without hot water in extreme weather conditions. Despite my attempts, I was unable to secure an immediate appointment with your team or Viessmann. This negligence has significantly impacted the efficiency of my boiler.

I wonder how your team would indemnify the stress and inconvenience I have endured over the past week. Imagine managing a household with children without hot water for a week in this weather.

Considering the fees paid thus far, I demand that you promptly conduct the power flush free of cost to prevent further damage to the new heat exchanger from debris.

Thanks

Good customer service and job completed well

Efficient, both on the phone when booking and the plumbers who came out. They did the works quickly (in one day) and it's worked really well. Definitely recommend.

Great service from start to finish the boiler exchange was completed within the day the boys were polite and we would recommend RBHM to anybody that requires a heating job

Great service Colin surveyed out old boiler installation on Friday the quote was given the next day and Tom and Conner exchanged the boiler on Tuesday and it was all up and running buy 4o/c in the afternoon can’t fault anything will always recommend RBHM Jim and Georgie

Well firstly this company deal with Viessmann boilers and their installation so that puts them high up the list. Secondly they were just excellent in every respect. The primary survey and consultation was very informative and really established confidence. The installation was swift, efficient and nicely done. Can't fault them and would thoroughly recommend both them and the Viessmann boilers.

Very efficient and competitive from when I made an enquiry through to the job being finished. Henry and George worked extremely hard in a friendly and thoroughly professional manner. At the end everything was in full working order and explained. Our house was left clean and tidy. They were both a pleasure to have around.

Absolutely amazing plumbers. If you get Ben (Kenobi), Luke (Skywalker) or Connor you are in excellent hands and all are talented, polite, incredibly hard working and did an awesome job fitting my combi boiler.
However, the management of the company stinks!! Despite agreeing verbally about additional work which should have been included in the initial invoice I received an additional invoice for a further £500 pounds. Also remidial work was required, through no one's fault (I live in a bizarre property with archaic and defunct plumbing which has rightly confused several plumbers since I've lived there) and was charged an additional £400 when I didn't ask for the work to be done. I want to highlight that one of the plumbers only did the additional work to help me and out of the kindness of their heart and they should be rewarded for going the extra distance. But I'm left with an additional £400 bill...
I also do not like the fact that most emails are not signed off with a name (there was one member of staff who did so and was very helpful so wanted to give a balanced view) so you never know who you're dealing with. This is something I hope the company addresses immediately.
So to sum up expect amazing professional work to be conducted but expect money grabbing (and that's genuinely how I feel) management to deal with.

First class job
From start to finish the survey and fitting of my new boiler was first class

We utilized RBHM's services for a recent boiler installation and were thoroughly impressed with their exceptional performance. Despite receiving multiple quotes from various companies, we never experienced any pressure or bothersome follow-up calls.

From the initial survey conducted by Colin to the subsequent installation by Nick, every aspect was handled with utmost professionalism. The work was executed with meticulous attention to cleanliness and tidiness, and the after-sales service has been exemplary thus far.

Although we encountered a minor issue during the installation, it was promptly rectified the following day. After bank Holiday.

We wholeheartedly endorse RBHM and would readily avail their services again in the future.

We commend the team for their unwavering commitment to excellence and encourage them to maintain this exceptional standard.

Raj.

RBHM replaced our boiler and connected a HIVE smart system to control it. Yes they came across a few installation problems but OMG they were first class in sorting it out. Coming out over the weekend to make sure we had heating and water. Our next project is to replace our upstairs radiators and yes we’ll be using RBHM. Thank you Matt and your team of engineers for an excellent job!

Bought a new boiler The guy arrived on time, friendly & polite and finished the install in good time.
Good communication with Matt at all times... Price was on par with other companies I had quote.
No complaints at all.
Would recommend this company...

A thoroughly professional company, they found a gas boiler solution for us that others had failed to find. I highly recommend them. The installation was first rate, Henry and Will were friendly, efficient and did an excellent job. Well done guys, I would have no hesitation to use them again.

Would recommend this company. Had a new boiler fitted by Henry & Will, 2 of their engineers. They arrived on time, friendly & polite and finished the install in good time.
Good communications with Matt at their office in Bagshot. Price was on par with other companies I had quote.
No complaints at all.

Ben and Nick, the engineers who converted my home cylinder system to a combo system in March 24 were absolutely superb. They were highly respectful of my home and left no mess anywhere. I had a smart home Nest fitted at the same time and they helped me set it up too. I highly recommend them. Thank you for a job well done!

Avoid!!!!!!!!!!.

Please avoid them.

Bunch of cowboys. Poor customer service.

Interested only in money, not service