RealDoll Reviews 

I purchased a Jones dildo from RealDoll back in 2023 and, like many other customers at that time, I experienced some issues with my order. Looking back, I was one of the fortunate ones because I did eventually receive it, and my friend, who streams on Chaturbate, absolutely loved it. Even without custom colouring, the quality of the silicone and the attention to detail were exceptional.

Fast forward a few years, and Sue, the new CEO of RealDoll, replied to my review. She openly acknowledged the company's previous problems and explained that she had been brought in to turn the business around, rebuild trust, and address historic issues experienced by customers.

I was understandably a little sceptical at first, but after exchanging several emails with Sue, we reached an agreement and she kindly offered to send me a brand-new Dirk dildo free of charge, including international shipping.

A few weeks later, it arrived. The Dirk is genuinely a work of art. The silicone feels incredibly high quality, something my friend also commented on when using my previous purchase. The paintwork and detailed veining make it look remarkably realistic and lifelike compared with other products on the market. After researching a number of brands, I genuinely believe RealDoll is one of the only companies producing products to this level of quality and realism.

Although my first experience with RealDoll was far from perfect, Sue has demonstrated that she is genuinely committed to turning the company around and making things right for customers. Based on my recent experience, I would encourage anyone who still has concerns because of older negative reviews to reach out to RealDoll directly.

I would absolutely consider purchasing another dildo or other products from their website in the future.

Thank you very much, Sue, for your professionalism and for restoring my confidence in the company.

Love this thing, and the Wife does too...
Very fast on filling my order

I purchased Dirk as a surprise for my wife. Dirk arrived at our door in less than two weeks from the day we ordered him. We have a large collection of toys and Dirk is the most realistic toy making it the greatest addition. My loves the feel and size of Dirk as he hits all the rights spots for her.

Extremely high quality product, with surprisingly fast shipping. Packaging was secure and discrete.

Realdoll est une entreprise très sérieuse concernant la qualité de ses produits mais aussi la relation client.
Pendant un moment, à cause de soucis temporaires empêchant l’expédition vers l’europe sur leur site, ils m’ont réalisé une commande sur mesure avec les 20% de réduction (offre du printemps).
Le prix est certes élevé mais la qualité a un coup.
En effet on obtient des produits premium très bien finis. La sensation est proche de la peau.
Le site realdoll.com est bien conçu. C’est clair et on navigue assez facilement. On trouve rapidement ce que l’on cherche.
Je recommande Realdoll entreprise de luxe de jouets pour adultes.

Good communication, good support, they really go the extra mile. would recommend shopping here again. They are also getting into Robotics which is good.

I had three conversations online with Deborah I believe, she was very helpful in getting me the parts that I needed to repair my doll

Realistic. Eye opening. Great job.

Quick delivery hifh quality products.

As of 2026 I have no complaints with this company. I ordered from here and I got my product when it was suppose to be delivered. Excellent company.

I had to wait around half year for the SenseX. There was a paper in the box: How to download the app to my phone and a link to a video about its use. The downloading link is not existing and the video channel is terminated. The technical department didn’t reply after 5 weeks. Many people complained that their app is heavily bugged. There was a charger in the box, but there isn’t instruction about the meaning of its lights.

Sent me the completely wrong colour and type of sense X. I had to pay for delivery and I paid $600 for this! Customer service is slow and doesbt response that quick i always have to chase up things. The item broke within the first few days and I still am awaiting to hear contact about a reimbursement.

Complete scam company. Waited nearly 6 months for 1 item. Luckily I got my refund via bank.

Well well well your here cause u think your crazy. For starters fake 5 star reviews. Like many others this company is as bogus as they come. I went to buy a toy for my wife for a joke and surpise I paid good money. Waiting 1yr dispite their website at the time said like 6-12weeks roughly which has now been removed. So I waited 6months in my kindness to understand the delays and all that jazz ended. Contacted them and I had a real condescending a 🕳 who gave me excuses and reasons for the delays in the end I had the wrong toy sent out anyway no refund or return given the nature of the toy. So I was left to fit the bill in the end we sold the toy never used it just made me mad and to be honest the tripple density isn't all that flash it crackles with the movement as there's like a gel inbetween the layers paint not bad and tone but ive seen better honestly they should just do a dual density overall was this company worth it certainly not. The rude emails, wait times, costing and the over hyped marketing to only only fans type chick's are the real driving force of there sales this brand if u really seek out real reviewers you'll find they say the same thing. Take my word for it for the few who have gotten them we have regretted it and as for the rude grub who wrote those emails and tried to turn it that I was manuplative for simply seeking compensation for there own error what a fool and joke and the discount code they said would never expire well it did and like i would buy anything again. These guys won't last long like sinthetics who made simliar things if you knew back then like now they went out in same fashion, started off with alot of excuses, delays and then they didnt send things out. its always a sign when things start not getting sent out tbh at least sinthetics looked more detailed and were life cast vs the werid D they make with giant heavy stumps for the base and werid noises when u move them id be concerned 😆...so yeah RUN

Same here. Ordered in May 2024; keep getting stalling answers with all kinds of excuses. Imagine my order is a loss. Don´t buy from this site. They are scamming you until someone takes their site down. Pirates!

Beware of fake reviews. This website is a SCAM. They must have switched owners because it used to be legit. I ordered in February 2024, it's now 2025! They respond saying there are delays, staffing issues, production issues... all lies to keep you from reporting them. As soon as you request a refund all communication stops as you are "forwarded to the one account who has a huge backlog" for MONTHS nobody will reply to you unless you tell them youll take the product. It is best to file the fraudulent site with your bank and have them get your money back. Oh and nobody answers the fake numbers given, they will only respond via online chat or email so that should be your first red flag.

Every positive review here is fake!
I, as many others have mentioned, I was scammed by this false site . I ve paid 8 months ago, recieved some BS mails with delays caused by poor labor force, and when asked my monet back, no response!!! The last email was 5 months ago!
Be aware of this scam!

Like most online forums the company is a scam, they market their products extensively and take orders, but don’t deliver products. They will reply talking about supply issues and extended delays and yet you will receive continuous flash sale discounts and seem them continuing to market. Most customers talk about never receiving goods or it take 8 months plus which falls outside of the chargeback window. They are operating a scam. I’ve reported to the Better business Buraeu like 100 other people where they currently have a F rating.

I placed an order with RealDoll on June 12, 2024, spending over $600 on a product advertised with a 4–6 week delivery timeframe. Nearly six months later, I have received neither the product nor a refund, despite multiple attempts to resolve the issue.

From the start, communication has been nonexistent unless prompted by me. Other than the automated email confirming my order, I have received no proactive updates about delays, production issues, or my refund status. Every bit of information has come only after I reached out, repeatedly asking for answers.

The company initially cited excuses like silicone shortages and staffing issues—challenges they claim to have resolved. Despite this, my order remains unfulfilled. In the fall, after waiting months, I requested a refund and was promised one. Nothing happened. On November 7, 2024, I was told refunds take up to 45 days, which is excessive and, frankly, feels like another stalling tactic. As of December 2024, I have received neither a product nor a refund.

Adding insult to injury, RealDoll has been actively running Black Friday promotions, aggressively marketing to new customers while failing to fulfill existing orders. Numerous complaints online mirror my experience—long delays, poor communication, broken refund promises, and unfulfilled orders.

Key Issues:

Zero Proactive Communication: Aside from the initial order confirmation, RealDoll has provided no updates. Every response has been prompted by my inquiries.
Unrealistic Delivery Timelines: Despite ongoing issues, the company continues to advertise short delivery windows they cannot meet.
Broken Refund Promises: Refunds have been promised twice but never delivered, leaving me without the product or my money for nearly half a year.
Misleading New Customers: The company is still marketing and selling products, including holiday sales, while leaving existing customers unresolved.
Important Note for Customers: RealDoll’s parent company is Abyss Creations. If you’ve been affected, you can file a formal complaint with the Better Business Bureau (BBB) under this company name. Sharing your experience can help warn others and potentially prompt the company to address these systemic issues.

Bottom Line: This company has failed to meet even the most basic standards of professionalism or customer care. I strongly advise against doing business with RealDoll. Their lack of transparency and failure to deliver or issue refunds is unacceptable.