Red Roof Inn Reviews 

ROCHESTER HILLS, MI
DO NOT STAY
What a major hole. So many health/safety violations AND CRIME, drug use, will be calling the health dept.
Stayed 1 night, bugs crawling everywhere, fruit flies, sink unusable, smelled, mold everywhere.
We left the room after paying, should have looked at room first.
I went to office and manager stated when I left he was going to credit my account-he never did, no worries-I will dispute the cc charge!!

FOLLOW UP!------------------------------------------------------------------------------

This was there response from manager:
Dec 03, 2025

Record ID 615590

Hello Wendy L,

Thank you for informing the Red Roof Guest Relations Department of your concerns regarding the Red Roof Inn Detroit-Rochester Hills/Auburn HIlls. You have requested that we conduct all necessary research with those involved and provide you with a resolution.

Please accept our sincere apology about the situation that you had at the property about the issues of bugs crawling, fruit flies, sink that is unusable and the molds. I contacted the property, discussed this concern and coordinated the resolution that you wants which is a refund, I spoke to Marian the Manager and she confirmed they will not provide any refund. They come up to that resolution due to the reason that the new Management took over the responsibilities December 02, 2025 and your reservation was dated way back November of 2025. Marian has no record of the agreement between you and the Manager during your checked in. They took over the Hotel last Monday and they have no records of the previous management before they Manage the property.

Thank you again for bringing this to our attention. Red Roof takes pride in providing superior service, and we are disappointed to learn that we have fallen short of our goals in this instance. Feedback like yours helps us take steps to prevent similar problems in the future. We hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.

Regards,
Jayvee
Guest Relations Department
Red Roof

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MY RESPONSE because no credit was offered:
Reported to health department, filed a BBB complaint, contacted local law enforcement as the building is unsafe (from door locks to electrical outlets) and drug use was present, looks like sex trafficking too. What a disgrace. I will also contact a hotel agency also.

FOLLOW UP:
Called Marian @ local hotel (they first tried to lie (Shawn-a worker) and say that she wasn't the manager and disconnected me) ---she wouldn't help me, then she threatened me because I said I was going to file reports on state of the building. Thanks ok. I'll just keep filing reports. THIS HOTEL SHOULD NOT BE IN BUSINESS AND NEEDS TO BE CLOSED DOWN. It is a drug infested, bug infested, unsafe (crime everywhere) establishment.

ALSO: Put "Red Roof Rochester Michigan Police" in your search engine, and see the people whom have died there, and were robbed at gunpoint on the property!

The first room was so gross I didn't even put my bags down. The second wasn't any better. Toilets had not been cleaned, with feces in bowl, on seat and urine on every square inch. Floors were dirty and left my feet black. Terry and linen had been used. No comforter on beds. Microwave and fridge crusted in debris. Chairs covered in dog hair and dirt. Just gross.

Worst experience ever. Still waiting for my refund. GM never calls back re problem. Displaced people in parking lot hanging around. Scary. Room smelled. Terrible. Do not stay here. Still waiting for a reply from the inn.

25 Tourist Dr Brunswick GA

The only thing good about this hotel is it’s close to I95. We checked in after breaking down and being stuck in Brunswick GA because no rental cars were available for two days. We were tired and had a stressed day. When we got to the room it smelled bad, but too tired to request a change at the time. We thought circulating the air conditioning would solve the issue. It made it worse and the smell what I believe to be Urine. The room was also in need of repair. The next day the smell got to me and I requested a room change. We were shown one room that smelled as well and the front desk person said it was their cleaning chemicals. He also said no other rooms were available and we could just check out if we’d like. This is a big hotel with ten cars in the parking lot. After arguments and having the threat of cops being called, I called customer relations and somehow they found a room for us. I was pressured to call back and tell customer relations to retract the complaint telling them it was a misunderstanding to get the new room. I was so stressed I complied. During the entire process we asked for a manager and they were never on site. Upon checkout we wanted a refund of the first night and of course, no manager on site to give one. Every call I’ve made the manager isn’t there and I never got a call back.

I have since called customer relations again and they told me since I made the call to retract the complaint I have to deal with property management directly for resolution. As stated above it’s an impossible task to get in touch with them.

I would urge you to look at all negative reviews as it’s the same complaints over and over again and management responds saying the typical response. It’s been forever. If they wanted to please past, current, or future guests the issues would have been dealt with by now.

I wouldn’t stay here if I won a free vacation and was required to use this hotel as part of the vacation!!!! Pay a little more and go somewhere else.

I got a room 10/19/2025 at the Red Roof Inn in Brandon Fl 33619 and the room was dirty had to clean the floor myself and no toilet paper they were actually out. There were drywall pieces all around the room crazy. The people that live there was at least 3/4 of the whole hotel. Around 11pm the Nosie and cars riding thru the parking lot was redilious. I couldn't even turn the tv up loud enough to drown it down. Around 230am is when it started to calm down and I could rest. The positive was customer service was great even checked in at 11am same time I purchased the room and the room I requested wasn't avible and clerk gave me upgrade for same price, Their pool was open and clean. Theres a Bob Evans right next door. But the Noise level and the restless I experience was unacceptable and that will cause me to never use their Hotel again out of stars 1-5 they got a 2 only because customer service, pool, and Bob Evans resturant.

The AI generated response to my review not exterminated lies it's been way more than a year the place has an infestation. Contacting the county no hot water tub won't drain they finally cut the knee deep grass around the property Manager is never available & corporate is a jok.Again will reach out to New Castle county offices

Great place and pricing in Kalamazoo staff is very friendly

I had a great experience at the Red Roof Inn # 734 on 9.7.25
2591 Wilde Lake Blvd.
Pensacola, Florida.
Nora at the front desk was very hospitable and helped me check in, she is great!
TJ Patel the general manager really runs a wonderful, clean hotel. The room was clean, looked like newly remodeled, very modern look and best of all a very comfortable bed with Clean sheets. Bathroom very clean.
I would highly recommend this Red Roof Inn to everybody. I give it ⭐️⭐️⭐️⭐️⭐️’s
Thank you all for my enjoyable stay. And God bless 🙏
Alan M.

Bad experience on Unvirsiry Drive in Huntsville Alabama no veteran or regular folks Ive been staying there since July 31 2025 they disrespect BLACK PEOPLE THEY THINK EVERYONE DOES DRUGS SHUT IT DOWN DRUGS OR COMINGFROM HOTEL EMPLOYEES THAT STAY ON THE PROPERTY HAVE SEEN IT FOR MY SELF PLUS THERE PEOPLE STAY FOR FREE HOW CAN YOU RUN A HOTEL

Room smelled musty, a used wet towel was left hanging in the bathroom, clear signs of poor cleaning, and worst of all—my family and I woke up covered in bedbug bites. After filing a formal complaint Management of this independently owned location brushed it off with a generic apology and supposed token reward points (not shown in app account) while indicating this was an isolated incident despite years of similar complaints online. Avoid this hotel at all costs!

Lesson learned- always READ REVIEWS prior to booking and LOOK FOR BEDBUGS before sleeping in hotel beds!

The photos of this hotel are very misleading — the lobby looks nice online, but in reality the carpet is old, worn, and covered with white powder-like residue. The moment you walk in, the hotel is extremely stuffy with a strong odor. When I asked about adjusting my 5-day reservation, the manager twisted my words, rudely told me maybe I should just stay one night and leave, and demanded full payment for all 5 days upfront. The staff were unprofessional and unwelcoming, which made me leave immediately. I do not recommend this property.

Friendliness staff were the best when recommended the best restaurant to eat at. The rooms were super clean and they smelled wonderful. The staff welcome my pet and myself as if we were family I felt right at home.

Stayed at Red Roof in Augusta Ga Washington Road...shower so filthy we were afraid to use..some lights did not work..continental breakfast:coffee cold, stale bread, 2 cold and hard biscuits...sink slow drained...refrigerator leaked and barely cold...safety lock @top of door falling out...mattress like hard rocks..furniture really old:one back not stable one almost kids size chair..no ice...spend your money elsewhere..will NEVER go back!!!

Double Charging Scam! Avoid This Hotel!

Be extremely cautious using your credit card here. If you book through a third-party app, the front desk staff, none of whom wear name tags, may cancel your original reservation without consent and rebook you directly through the hotel, resulting in a double charge.

That’s exactly what happened to us. The woman at check-in charged us directly through the hotel, despite our prepaid booking. When we returned to resolve it, the staff refused to provide a proper invoice for the duplicate charge, a violation of consumer protection laws, and literally hid in the back office, claiming there was nothing they could do.

We’ve contacted Super to pursue a refund, but the hotel's behavior was shady at best and deceptive at worst. We will not be staying at any Red Roof property again.

I had the worst experience ever stayed at the red roof in while waiting to move into my apartment was waiting for the inspection to be done so me and a friend rented a room at the red roof inn which later became the decision I ever made I got ripped off twice while staying there the staff are rude the manager is on a power trip as she needs to be removed as manager she is rude spiteful and just down right hateful she has let her position go to her head she is on a power trip and wants control at all times she is very unprofessional I've never seen anyone in a management position act and treat people the way she does I had charged two rooms to my debit card my room and a room for a friend and I paid 2 deposits on both rooms my friend I had rented the other room for checked out on time and he had t really spent any time in the room he was down talking to me and my roommate I'm also her caregiver she was going thru radiation treatments for stage 4 breast cancer we had paid to stay over another night the day went by fine but around 6pm 7 hours after my other friend checked out of his room I get a phone call in my room from the front desk telling me I needed to get my things together and leave I couldn't stay after paying for the room earlier nothing was said then but 4 hours later I'm told to leave and the reason was because the said they found cigarette ashes in the room that the person I rented the room for had smoked in the room which I know is a lie. The ashes weren't from him I know this because he doesn't smoke never had but I was told to leave and not allowed back on property I was for ed to stay outside all night because they refused to refund my deposit on either room or refund the money I paid for the room they said they were keeping my deposits I spent the night outside I had no place to go and they had all my money cause I live in disability so my income is limited I have been fighting with the red roof over my refunds since May 16th the manager has only talked to me once she told me she would refund my money but they had an issue returning the funds because I had reported my card stolen because it came up missing at the motel she said she couldn't return the money because the hey needed the original card she told me to call her when I got the situation corrected I called my bank and got it fixed then tried to call her but was told she was in a meeting I told the clerk I just talked to manager 10 min prior she told me to call and it was about my deposit she told me I wasn't getting my deposit back and to stop calling I have rea6the name of the owner the boss over the manager they are refusing to give me the name I've yet to talk to the manager since May 26th she won't answer my calls her clerk always answered and always says she's busy or unavailable I've yet to receive my deposits she straight lied to my face she only told me she would refund my money to get to move from out in front of motel cause that's the only time she talked to me when she came out and asked me to move because it looked bad me I'm front of the motel when other guests were arriving it looked bad she said she would refund my money but she had no intention of doing that she just wanted us to move away from the building we spent 4 days sleeping.outside and every day I called about the refunds and I have not been allowed to talk to her she has ignored me and I've not gotten any refunds they stole my money basically and the management refused to act like an adult and handle the situation as an adult instead has her clerk do her dirty work and the manager lied to me and treated me like I was beneath her when she did talk to me she talked down to me and tried to belittle me she doesn't deserve the position of management and I will never recommend the red roof inn to anyone nor will I ever stay in one it was a complete night mare I did nothing wrong but she told the HR I was the one who smoked in the room and I never set foot in the room and my friend doesn't smoke so if they found ashes it means whomever cleaned the room wasn't very good at her job because that shows the room wasn't very clean when he checked in and it took them from 11am till 6 pm to tell me I had to leave 3 hours after housekeeping had left why did they wait so long to tell me this so late in the day I couldn't even call to get help everything closed and the manager refused to talk to me then also she was in her office wouldn't come out I asked to tell to her several times no was just told no and to leave. I had done nothing wrong but charge the rooms to my card cause they don't take cash had to have a card so I used mine and they kept my money how is that even right I got told to leave for no reason and they kept my money and I did nothing wrong and have been treated badly for no reason

Good afternoon,
I made a reservation for two nights for Monday night and Tuesday night, June 23rd and June 24th, 2025. We were scheduled to check out at 11 am on Wednesday, June 25, 2025 at 11 am.

We reserved a handicapped accessible room. When we arrived, Sai- the receptionist, told me the Handicapped accessible room was not available, and they could offer us another room. he gave us the key to look at the other room to see if it was a room we could use.

As I returned to my car to drive around to look at the replacement room, there were some rocks in the parking lot, and I stepped on one of the rocks and my left ankle rolled and I fell face forward and rolled and fell on the ground behind my car.

I had to crawl over the back of my car and use the bumper to brace myself and get up. After several tries, I was able to get up. I scaped both knees, my right elbow, and injured my left ankle.

When we went to the room, the extremely strong smell of smoke begins to aggravate my asthma. The desk chair was sold old and warn, it looks as if it was a chair retrieved from the garbage. All of the material on the desk chair was warn away, and it basically just foam cushion that was exposed. The vents on the front wall were rusted out and peeling. The bathtub was a regular tub and not a low step in accessible shower with grab bars. It was not a room we would be able to use.

We returned to the front desk to inform Sai we would not be able to accept the room. AS the evening went on, my ankle became more and more painful. I will have to go to Urgent Care or the ER to have it checked out.

Bunch of scamming folks stealing money from Americans.

I made a reservation back in November for 2 nights that me and my family took off work to travel to York pa. Now 2 weeks before our travel….we are called by the hotel to tell us our reservations were cancelled by them. Doesn’t matter what business you are in that’s horrible customer service and no way to run a business. I contacted their customer care line to try and resolve this. The response I get is they would start a formal complaint and the outcome would be an apology from the hotel. Doesn’t matter that my reservation was put n 6 months ago and I’m now having to find a different hotel at the last minute farther away from the venue we paid to attend. Also we have others staying at this red roof so we can car pool to and back from the event. I will make it my mission to ensure everyone knows how little red roof inn cares about their customers or their reputation

If I could give less than 1 star I would.
Don’t file complaints of the manager will kick you out and call police as that just happened to me.

Reserved room not available. Door super hard to open. Toilet leaks when water was turned on. No garbage can. Stained linens.

Second room. Shower drain due to low points in pan area. Shower leaks water into room. Cockroach was on nightstand by bed. Night staff came in room 2am. Phantom maintenance work needed randomly in room with no notice they were coming.

Red Carpet Inn Philadelphia Airport - PHL Airport is a site fraudulently advertising shuttles to the airport "Monday to Sunday - 24 hours."

I parked March 25-31, 2025. I arrived at 8:50am (9:00am reservation) and was informed that the shuttle service did not start until 9:30.

I found the manager and he spoke in Indian to the driver who then opened the back of the van. He pointed to my suitcase then back of van 5 times - he refused to pick up my suitcase so I picked it up and placed it in the van myself.
Then I sat on the first bench that has room for 3 people; there were no other people for the shuttle. He kept on telling me I had to move to the back bench. I am disabled and the narrow row is hard for me - I had my service dog with me.

On March 31st I arrived at Philadelphia airport terminal after 10pm and called the hotel. I was told there was no shuttle service because the driver called in sick.
I was forced to take a cab. The hotel has refused to reimburse the $20 cab ride.

Despite my leaving a message when I picked up the car and 3 messages via phone for the manager - he never returned my call.
This is fraudulent advertising “Operating Hours Monday to Sunday - 24 hours”