A number of days ago I sent a contact form through their website regarding a recall job they did on my Citroen berlingo. I received the van back with greasy hand prints on the bonnet. My message to... Toon meer
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From the initial visit to check out a Fiat 500 I'd found online, through to purchasing, Blake at the Research dealership in Nuneaton, was brilliant. No pushy tactics, just pure professionalism. He ma... Toon meer
Research Garage Nuneaton (especially the Service Dept) continue to provide a first class level of customer service, and very reasonable pricing (for my Alfa Romeo Stelvio - which is also a first... Toon meer
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Travelled over from Northern Ireland with my son-in- law Colin to purchase a Kia Sportage Edition 1.7 (2017). Car was exactly as described.Dilan the salesman was able to handle a barage of questions... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
With a heritage of over 50 years Research Garage Group offer a first class customer service from our three showrooms in Nuneaton and Hinckley for the leading brands; Fiat, Alfa Romeo, Jeep, Abarth, and Peugeot. We strive to offer a great service with a friendly and approachable atmosphere. Research Garage Group make the sales process easy and smooth as it could possibly be. We take great pride in the excellence of the facilities we provide for our customers. At Research Garage Group we have contemporary showrooms with free Wi-Fi, customer seating areas with refreshments and state-of-the-art automotive workshops offering servicing and MOT for all makes and models. We strive to deliver an outstanding customer service at all times and we accomplish this through our constant investment in staff training and personal development. We have a very close relationship with all our staff and the family run business goes from strength to strength with each new member of the Research Garage Group family. All our staff are trained to the highest possible industry standards. Our huge range of new and used vehicles, available throughout the Midlands region, make us the first choice for existing customers and more and more new customers every year. Research Garage Group is located in the heart of the Midlands within easy access of the M1, M6, M69, M42 as well as the A5. Visit any of our dealerships and you will find out why we are the fastest-growing independent automotive group in the area.
Contactgegevens
Barling Way, Eliot Business Park, CV10 7RH, Nuneaton, Verenigd Koninkrijk
- 02476 382 807
- general@researchgarage.co.uk
- www.researchgarage.co.uk
4,4
Uitstekend
490 reviews
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Very poor experience with the service…
Very poor experience with the service department at Research Garage Fiat Nuneaton.
One issue was fixed under warranty, but another problem I reported was dismissed without proper investigation. It felt like they were unwilling to accept there was an issue rather than trying to diagnose it.
I also wasn’t contacted when the car was ready and had to return the next day to collect it.
When I raised these concerns, the manager told me he would make a note not to accept me as a customer in the future.
This gives the impression that if you question their assessment or report a problem, you are no longer welcome. Very disappointing service from a Fiat main dealer.
8 april 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about your recent experience with our service department, as you will read from the majority of our reviews on here that this isn't normal service for our workshop.
Our intention is always to build long-term relationships with our customers, and we would never want anyone to feel unwelcome for raising concerns or asking questions.
Thank you for your feedback. This will help us to improve our business going forward.
Peugeot Hinckley. £170 an hour labour charge
I booked my Peugeot 3008 into Peugeot Reserch Garage Hinckley for two fuses to be changed as it requires them to do it. I understood that I would have to pay 1 to 2 hours labour. I was charged £270 for 1.5 hours work to change 2 fuses. Not happy with them at all.
2 april 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Hi Paul,
Thank you for taking the time to leave your feedback. I’m sorry to hear that you were unhappy with your experience.
It was good to speak with you on Tuesday, and I hope that after our conversation, you now have a better understanding of the amount of work required to carry out the repair you requested.
While it may seem like a straightforward job, accessing and replacing these components can be quite involved and time-consuming, which is reflected in the labour charged.
We always aim to be as transparent as possible with our pricing and the work involved, and your feedback is valuable in helping us improve how we communicate this.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch — we’re always here to help.
Kind regards,
Lee Lapworth
Proper salesmen and an all round top bloke
I recently purchased a Vauxhall Corsa (BJ20 VAX) from Research Garage Nuneaton and I honestly couldn’t be happier with the experience.
Matthew Blake was absolutely outstanding from start to finish. His service was impeccable — professional, knowledgeable, and incredibly personable. He made the whole process smooth, stress-free, and genuinely enjoyable, which is rare when buying a car.
Nothing felt rushed or pressured, and he took the time to answer every question and make sure I was completely comfortable with my purchase. You can tell he genuinely cares about his customers and takes pride in what he does.
I’m absolutely over the moon with the car, and the level of service I received made the experience even better.
I wouldn’t hesitate to recommend Matthew and the team to anyone looking for a new vehicle — top class service all round.
30 maart 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you so much for such a fantastic review!
We’re delighted to hear how happy you are with your Vauxhall Corsa and that Matthew provided such an outstanding experience from start to finish. He’ll be especially pleased to know his professionalism, knowledge, and personable approach made the process smooth and enjoyable for you.
It’s great to hear you felt comfortable and never under pressure — that’s exactly the experience we aim to deliver for every customer.
Enjoy your new car, and thank you again for your recommendation. We really appreciate your support and look forward to seeing you again in the future! 🚗
Salesperson didn’t want the sale
Went today to look for a new car and part exchange my old one at the Nuneaton garage. Wasn’t greeted very professionally the sales person just didnt look bothered and walked off after opening the cars so we couldn’t ask any questions even if we wanted a test drive the car. He just didn’t want to help and was very grumpy, and when we said we wanted to part exchange felt like the sales person just didn’t care because we didn’t want brand new despite being really enthusiastic and excited about the Fiat 500 we had found. We also left after being made to feel bad which upset me because we couldn’t put more down as a deposit towards the new purchase and the valuation on my current car was unfairly priced and told I wouldn’t have any equity despite every other car garage we had visited said I would have quite a large amount.
When dealing with us the salesperson also got up and left us sat at his desk to deal with what I can only describe as more deserving customers of his time that had just walked into the Branch that would gain him more commission on a sale.
28 maart 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you for taking the time to share your experience. We’re really sorry to hear that your visit to our Nuneaton dealership left you feeling this way — that’s certainly not the standard of service we aim to provide.
You should have felt welcomed, supported, and valued throughout your visit, regardless of the type of vehicle you were interested in or your part exchange situation. It’s disappointing to hear that you felt unable to ask questions or properly explore the car, especially when you were excited about the Fiat 500 — buying a car should be an enjoyable experience, not a frustrating one.
I know our Sales Manager (Dilan) has been in touch to try and rectify the situation,
Thank you again for your feedback — it’s incredibly important in helping us improve.
Stellar service from Blake at RGG Fiat
Recently purchased a new vehicle from Research Garage Group in Nuneaton. Blake at the Fiat garage was brilliant to deal with. He talked us through the whole process, answered our questions and looked after us at every stage. The process went so smoothly that we were able to drive away that very afternoon with the vehicle. Would happily recommend Blake and Research Garage Group.
23 maart 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you so much for your fantastic review!
We’re delighted to hear that Blake provided such stellar service. It’s great to know he was able to guide you through the process and get you on the road the very same day—that’s exactly the level of service we aim for.
We’ll be sure to pass on your kind words to Blake and the team at our Fiat site in Nuneaton.
Enjoy your new vehicle, and thank you again for your recommendation! 🚗
My experience at Reserch Garage Alfa…
My experience at Reserch Garage Alfa Romeo was excellent!
I was looked after by Sanjay and he is the sole reason why this is 5 stars.
With the car we bought he was helpful, informative and went above and beyond every step of the way!
I would recommend this garage to all my friends and family and thank you for the service to everyone there!
15 maart 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you so much for your fantastic review!
We’re delighted to hear you had an excellent experience with us at Research Garage Alfa Romeo. It’s especially great to know that Sanjay made such a positive impact—he’ll be thrilled to hear your kind words. Providing helpful, informative service and going the extra mile is exactly what we aim for, so it’s wonderful to see that reflected in your visit.
We truly appreciate your recommendation to friends and family, it means a lot to the whole team. Enjoy your new car, and we look forward to welcoming you back in the future! 🚗
Great Customer Service today
Great Customer Service today by Amanda, Kelly and Tamara on the Service desk, as well as the team in the garage, supporting with my Alfa Romeo Tonale. Nothing was too much trouble and they were polite and efficient throughout. "Thank-you everyone."
17 maart 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you so much for your kind words!
We’re delighted to hear you had such a positive experience with Amanda, Kelly, and Tamara, along with the workshop team while looking after your Alfa Romeo Tonale. Providing polite, efficient service and going the extra mile for our customers is exactly what we strive for, so it’s fantastic to know the team delivered on that for you.
Your feedback will mean a lot to everyone involved, and we’ll be sure to pass on your thanks. We really appreciate you taking the time to share your experience and look forward to welcoming you back again in the future! 🚗
After 12 months ownership
Thought I should post a review after 12 months ownership of a 73 plate Giulia. The purchase was painless, I can't remember if it was Ryan or Sanjay I dealt with but they all knew these cars inside-out and seemed to have a genuine passion for Alfas. Car has been pretty much perfect with just a few random error messages as the car's battery management settled down after being at the showroom for what I'm guessing was a couple weeks, zero problems since, very enjoyable car to own. Would definitely consider buying from there again.
12 maart 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you so much for your 12 month review,
We're delighted to hear that your Giulia has been such an enjoyable car to own and that the purchase process was a smooth one.
Ryan and Sanjay are both huge Alfa enthusiasts, so it's great to know their passion and knowledge came across when you were choosing the car.
It’s also fantastic to hear the Giulia has been performing perfectly and continuing to put a smile on your face – that’s exactly what Alfa Romeo ownership should be about!
Thanks again for the kind words and for choosing us. We’d be delighted to help again whenever the time comes for your next Alfa. Enjoy every mile!
I couldn’t be happier with the service
I couldn’t be happier with the service. The team were professional, knowledgeable and helpful throughout. The work was completed efficiently and to a high standard, and everything was explained clearly before and after the job.
Really trustworthy outfit — would definitely recommend.
24 februari 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you so much for your fantastic review. We’re delighted to hear that you were so happy with the service and that our team’s professionalism, knowledge, and clear communication stood out to you.
It’s great to know the work was completed efficiently and to a high standard, and that you felt you could trust us throughout the process — that means a lot to the whole team.
We really appreciate your recommendation and look forward to helping you again in the future.
We have used Research Garage for the…
We have used Research Garage for the purchase of our last 3 Cars, always great value and service, would highly recommend, special thanks to Blake for making our purchase so straight forward.
24 februari 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you so much for your continued loyalty and for taking the time to leave such a positive review. It really means a lot to us that you’ve chosen Research Garage for your last three cars, and we’re delighted to hear you’ve consistently received great value and service.
A special thank you as well for mentioning Blake — we’re pleased to know he helped make your latest purchase smooth and straightforward.
We truly appreciate your recommendation and look forward to helping you again in the future. Enjoy your new car!
Pleasant buying experience
Smooth and stress free experience . Staff offered us options but didn’t put us under any pressure instead were friendly and helpful
24 februari 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear you had a smooth and stress-free buying experience with us.
Our team always aims to offer helpful guidance and options without any pressure, so it’s great to know this came across during your visit.
We truly appreciate your feedback and hope you enjoy your new vehicle — please don’t hesitate to get in touch if we can help with anything in the future.
Wolves in sheepskin clothing?
As previously expressed by customers Blake was an excellent salesman in providing a courteous test drive experience and was up front about the history of the car. We pencilled in a price ...But I wanted some reassurance about the missing service history as it had only had one service.
Unfortunately he went on leave and I ended up speaking to Dilan who preferred to talk rather than listen. He spoke over me three times, told me how things would proceed so I ended the call.
Blake followed things up when he returned from leave and I had some concerns about proceeding with a purchase and there was ambiguity about the Spoticar warranty covering any faults caused by the missed services.
I was effectively told there's the warranty document which I had to read sideways on an email.
Olivia was very polite and matter of fact, but totally resolute that research garage would not offer any further guarantee beyond the warranty document.
To be fair, the showrooms are all very lovely, clean with well presented cups of coffee being offered to customers and all the paraphernalia you might expect.
Yet beneath the veneer It's clear that the used car industry is still pretty shoddy. I would say tread carefully to anyone considering using them because it's easy to be seduced.
24 februari 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you for taking the time to leave such detailed feedback. We genuinely appreciate you sharing your experience, both the positives and the areas where you felt disappointed.
We’re pleased to hear that Blake provided a courteous and transparent experience during your test drive, and that you found our showroom welcoming and professional. We always aim to create a comfortable environment for our customers, so it’s good to know this came across.
However, we’re sorry to read that communication during the later stages did not meet your expectations. Clear, respectful conversation is extremely important to us, and we regret that you felt unheard during your call. Your comments have been noted and will be shared internally so we can continue improving how we communicate, especially when customers have understandable concerns about vehicle history and warranty coverage.
We also appreciate your feedback regarding the service history and warranty information. We understand that buying a used vehicle is a significant decision, and it’s important that customers feel confident and fully informed. While we do operate within the terms of the manufacturer-backed warranty, we recognise that clearer guidance and explanation can make a real difference to the customer experience.
Thank you again for your honest review. Feedback like this helps us reflect and improve, and we’re sorry that your experience left you feeling cautious rather than reassured. If you would be open to discussing your concerns further, please feel free to contact us directly — we would welcome the opportunity to listen.
Thinking of buying a Jeep Electric Avenger?
If you’re considering switching to an electric Jeep Avenger but feel intimidated by all the new tech, charging and range anxiety, I get it.
Having driven a petrol-guzzling 4.0L Cherokee for over a decade, I put off the transition for a couple of years.
However, the team at Research Garage Group made it seamless. James Demorais from Sales was exceptional; he put me at ease immediately and explained everything clearly. But what then truly sets them apart is the aftercare. I’ve reached out with several 'newbie' EV questions since driving away, and James has answered every single one with patience and a promise of ongoing support. This level of great personal service is rare these days. Truly superb."
17 februari 2026
Review zonder uitnodiging
Blake was very supportive
Blake was very helpful, clear & transperant in going through the paper work, went the extra mile & get the car a brand new seat, all paper work & car was done ready & waiting on time just ad he said, great guy, great laughs, well mannered, i am well please it went through easily, & will def. Recommend to others, will be bringing my daughter there in the near. Thanks again blake & to research garage for employing you. Great assets to the company.
10 februari 2026
Review zonder uitnodiging
Great customer service
Blake at the Fiat Research Garage in Nuneaton was very friendly and helpful. He explained everything clearly and answered all our questions. He made the experience of buying our new car stress free. We are very happy with the customer service we received and would definitely recommend Blake to our friends and family.
23 januari 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you so much for your kind review!
We’re delighted to hear that you had a great experience with us and that Blake looked after you so well. Providing clear information and a stress-free buying journey is exactly what we aim for, so it’s fantastic to know this came across.
I’ll be sure to pass your lovely comments on to Blake — he’ll really appreciate it.
Congratulations on your new car, and thank you for recommending us to your friends and family. We look forward to welcoming you back in the future! 🚗
Many thanks to the Research Group Fiat…
Many thanks to the Research Group Fiat team in Nuneaton especially the sales man .He was most helpful and made the process of buying a car stress free with in-depth information.I appreciate that thank you very much.
27 januari 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that your experience with the Research Fiat team in Nuneaton was so positive. It’s great to know our salesman was able to make the car-buying process stress-free and provide clear, in-depth information throughout.
Your appreciation means a lot to the whole team, and we look forward to welcoming you back again in the future.
Enjoy your new car! 🚗✨
Wonderful experience
Had a lovely experience buying a second hand car, the car was perfect condition, a good price and service from Blake was exceptional, very friendly and offered up all the options too!
22 januari 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear you had a great experience buying your car and that everything met your expectations, from the condition and price to the overall service.
Blake will be thrilled to hear your kind words – he always goes the extra mile to make sure customers feel comfortable and well informed.
Enjoy your new car, and we look forward to welcoming you back in the future! 🚗✨
Very happy with the service I received…
Very happy with the service I received whilst buying my new car. Blake made the process very easy and stress free, he sorted everything and the car was in perfect condition when I collected it yesterday. He also mad me feel very comfortable when test driving my new car as I was a little nervous. Highly recommend!
12 januari 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear you had such a positive, stress-free experience when purchasing your new car.
Blake will be really pleased to know he made you feel comfortable and supported, especially during your test drive, and that everything was perfectly prepared for collection.
Enjoy your new car, and thank you again for the recommendation – we look forward to welcoming you back in the future! 🚗✨
Stress free experience.
Very friendly and helpful staff that made the experience stress free. There was no pressure from the salesman and everything was clearly explained.
8 januari 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you very much for your kind feedback.
We’re delighted to hear that our team made your experience stress-free and easy from start to finish.
Providing clear, honest information with no pressure is exactly what we aim for, so it’s great to know this came across.
We really appreciate your recommendation and look forward to welcoming you back in the future. 😊
Absolutely first class customer service…
Absolutely first class customer service from Blake (Matthew Blake). At initial visit and test drive of my new car, Blake was very helpful in arranging part exchange of my old car, explaining costs of everything with new vehicle and offering good advise on additional products, should I be interested. There were no pressure tactics to buy these, znd I did choose gap insurance along with additional warranty cover. When I picked up the car yesterday there was a smooth handover of my old car, paying the balance, ouch!!!! Sorting V5 and car tax and explanation of dash board etc. I also chose to have a monthly paid service plan, for 5 years, to cover servicing and MOT costs. All in all fantastic, happy experience, and lovely hot chocolate too!!! Thanks
7 januari 2026
Review zonder uitnodiging
Antwoord van Research Garage Group
Thank you so much for taking the time to leave such a detailed and positive review.
We’re delighted to hear that Blake provided absolutely first-class service throughout your entire journey, from the initial visit and test drive right through to collection day.
It’s great to know everything was clearly explained, the process was smooth and pressure-free, and that you felt confident choosing the options that were right for you.
We’re also pleased the handover, paperwork, and vehicle walkthrough met expectations — and of course, that the hot chocolate went down well too!
Thank you for choosing us and congratulations on your new car.
We wish you many happy miles ahead and look forward to welcoming you back in the future.
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