Richer Sounds - Cambridge Reviews 1.677

TrustScore 5 uit 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB


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Beoordeeld met 5 van de 5 sterren

Deputy store manager for cambridge (Paul I think) was really helpful, super friendly and knows his stuff. Suitably impressed and will continue to use richer sounds because of this experience.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

First class as always. Got excellent advice on the right tv's to get when i called the sales phone number and unlike most places you call none of the stupid talking to a machine nonsense. Been using... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have trusted Richer Sounds ever since the owner made the lovely gift of the firm to the staff when he retired. I had several headphones in mind, but when I found Richer Sounds sold one on those on... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’ve been buying hi-fi equipment from Richard Sound Cambridge since my first system, and I’ve always had excellent service. Most recently, I ordered a pair of Harbeth P3 speakers from them. They kindl... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 25 Hills Road, CB2 1NW, Cambridge, Verenigd Koninkrijk

  • 0333 900 0053

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
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Beoordeeld met 5 van de 5 sterren

Fantastic customer service

Deputy store manager for cambridge (Paul I think) was really helpful, super friendly and knows his stuff. Suitably impressed and will continue to use richer sounds because of this experience.

14 mei 2026
Logo Richer Sounds - Cambridge

Antwoord van Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Best in the business

First class as always. Got excellent advice on the right tv's to get when i called the sales phone number and unlike most places you call none of the stupid talking to a machine nonsense.
Been using Richer Sounds since the 90s and always my first and only choice for tv or hi fi.
Use this company with confidence.

7 mei 2026
Logo Richer Sounds - Cambridge

Antwoord van Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Tremendous experience

Tremendous experience. It's the first time of buying something from Richer Sounds, but a brand which obviously takes customer service seriously. Tom from Cambridge was brilliant in helping me get a new UST projector and getting it for a competitive price so I will definitely be keeping them top of the list for future AV purchases.

6 mei 2026
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Antwoord van Richer Sounds - Cambridge

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Richer Sounds Cambridge Rule !!!!

Excellent advice from Paul at Richer Sounds Cambridge !! . Everything i could ever ask was explained clearly and am now blown away by the picture on my new LG TV. Who could ask for more

6 mei 2026
Logo Richer Sounds - Cambridge

Antwoord van Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Excellent service

Staff were helpful and supportive - made the whole experience very simple.

2 mei 2026
Logo Richer Sounds - Cambridge

Antwoord van Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Excellent competent company

Excellent competent company - gave reasonable advice on headphones, good communication and overall experience. Thoroughly recommended!

19 september 2025
Logo Richer Sounds - Cambridge

Antwoord van Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

I have trusted Richer Sounds ever since…

I have trusted Richer Sounds ever since the owner made the lovely gift of the firm to the staff when he retired. I had several headphones in mind, but when I found Richer Sounds sold one on those on my shortlist, my decision was made.
I enjoyed viewing the range of electronics in the shop.

2 mei 2026
Logo Richer Sounds - Cambridge

Antwoord van Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Brilliant after sales tech advice

I have been buying kit from them for over 20 years and just ordered up another Monitor Audio speaker package including sub woofer. The experts in their Cambridge shop are always there on the phone to help and advise, even with my old Denon 6400 avr that I have just moved to my PC they are on hand for tricky technical tips getting it working.

1 mei 2026
Review zonder uitnodiging
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Antwoord van Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

What can l say “nothing”

What can l say “nothing” if you are reading this you are wasting your time.
Just have a good look at what’s on offer, in store, online, what ever method you have, make your mind up, look at the offers that go with it and buy.
That’s it, you can go and get stitched up somewhere else now, because that will never happen at Richer Sounds. I could say so make you would not beleave me, so just do it and sit back and enjoy your purchase.
I KNOW NOW DO IT

24 april 2026
Logo Richer Sounds - Cambridge

Antwoord van Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 4 van de 5 sterren

Great experience

Great experience, very happy with product. I think they need to up sales people at the weekend

23 april 2026
Logo Richer Sounds - Cambridge

Antwoord van Richer Sounds - Cambridge

We’re really pleased to hear you’re happy with your purchase and the overall service.

Thank you for your feedback regarding weekend colleague numbers of course, which I hope didn't impact too much on your visit, we will take this on board as we continue to review our in-store experience.

Many thanks,
The Richer Sounds team

Beoordeeld met 5 van de 5 sterren

Good advice

Good advice , good prices and efficient delivery , not the first or last time i will buy from this company

20 april 2026
Logo Richer Sounds - Cambridge

Antwoord van Richer Sounds - Cambridge

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

The usual excellent service.

Your staff were v helpful and answered any Qs I had. I had problems with my computer but they got back to me by phone. The item I chose was ideal and it arrived v promptly. The usual excellent service from my audio vendor of choice for many years.

18 april 2026
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Antwoord van Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Great experience end to end

Great experience end to end. Tom was polite and very helpful, explaining the delivery process and answering all our questions. We were kept informed on the day of delivery of progress and timing.

11 april 2026
Logo Richer Sounds - Cambridge

Antwoord van Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Great to listen before you buy!

It was great to try out a range of speakers before buying. I ended up buying a different set as a result which are much more suited to my listening taste. A great buying experience.

7 april 2026
Logo Richer Sounds - Cambridge

Antwoord van Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

I’ve been buying hi-fi equipment from…

I’ve been buying hi-fi equipment from Richard Sound Cambridge since my first system, and I’ve always had excellent service. Most recently, I ordered a pair of Harbeth P3 speakers from them. They kindly arranged an audition by sourcing a new P3 from Harbeth, and they also offered me a very good deal. Paul was especially helpful throughout. Based on my experience over the years, I’m very happy to recommend Richard Sound Cambridge.

2 april 2026
Logo Richer Sounds - Cambridge

Antwoord van Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Great CX Range

The staff at Richer Sounds in the Cambridge store are so helpful and always ready to help with any questions

4 april 2026
Logo Richer Sounds - Cambridge

Antwoord van Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

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