Ordered tv via a friendly telephone call. All was simple to do which included ordering an empty box to place the old tv in. Timescales was to my requirements. After receiving new tv it was simply a ca... Toon meer
Bedrijf heeft geantwoord
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Bought new TV and soundbar from Cambridge store. Purchased 4pm yesterday, professionally delivered 9am this morning. Excellent knowledge from Tom in the store, took time with us even though very busy.... Toon meer
Bedrijf heeft geantwoord
Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... Toon meer
Bedrijf heeft geantwoord
Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
25 Hills Road, CB2 1NW, Cambridge, Verenigd Koninkrijk
- 0333 900 0053
4,9
Uitstekend
2K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great people
Tom, the salesperson I spoke to, couldn't have been more helpful or knowledgeable about the options I was exploring.
11 maart 2026
Antwoord van Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
Richer Sounds - these are your people for hi-fi.
I was recommended Richer Sounds as a place to get good hi-fi separates. The staff were amazing, very knowledgeable and helpful. They guided me towards a turntable, which was delivered today. Fabulous quality, stylish piece of kit. If you are considering buying electrical gear, these are your people!
11 maart 2026
Antwoord van Richer Sounds - Cambridge
Thank you for your wonderful feedback
Tv & sound bar.
Great experience from Cambridge Branch, everybody most helpful. Olivia in particular was exceptional in sorting queries, giving good advice and arranging delivery.
Have always used Richer Sounds and never disappointed.
6 maart 2026
Antwoord van Richer Sounds - Cambridge
Thank you for your wonderful feedback
Olivia at Cambridge was very helpful!
Olivia at Cambridge was very helpful. She gave a down to earth opinion based upon my budget as to which TV to purchase and had great product knowledge of all the possibilities. Thoroughly recommend!
28 februari 2026
Antwoord van Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Helpful and knowledgeable staff
Helpful and knowledgeable staff. Great customer service and fair pricing. It’s so great to have a physical store like this. Keep up the good work.
28 februari 2026
Antwoord van Richer Sounds - Cambridge
Thanks for your 5 star review, we look forward to seeing you again next time
Antwoord van Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
Antwoord van Richer Sounds - Cambridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Expert advice from Simon
Expert advice from Simon. Friendly and knowledgable without being pushy.
21 februari 2026
Antwoord van Richer Sounds - Cambridge
Thank you for your wonderful feedback
Brilliant staff interaction from the…
Brilliant staff interaction from the outset . Welcoming , knowledgeable & patient . After initial visit we booked a listening session . Turned up & it was all set up and ready to go .Helpful advice & suggestions. We made our purchase - it was delivered 3 days later . Would thoroughly recommend Richer Sounds , Cambridge .
23 februari 2026
Antwoord van Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Support in my hour of need :)
The guy who helped me was eager, helpful, knew exactly what I wanted, gave me options and then gave me quick check out.
And I was desperate for a charger after 3 hours on a train with no sockets, so this was such a relief!
18 februari 2026
Antwoord van Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
Antwoord van Richer Sounds - Cambridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Had to TV that I was looking for and…
Had to TV that I was looking for and gave the TV a 6 year warranty 👍
29 december 2025
Antwoord van Richer Sounds - Cambridge
Thanks for your kind review, we look forward to your next visit.
Paul at the Cambridge store was brilliant !
Paul at the Cambridge store was absolutely brilliant ! The guys who delivered and assembled the telly to the stand were good but didn't seem to know what they were doing !
13 februari 2026
Antwoord van Richer Sounds - Cambridge
Thank you for your review, although I'm sorry the desktop installation wasn't as smooth as it should have been. I will of course feed this back to the delivery crew, that undertake the service, and ensure they improve for the future.
I do hope all is now well with the TV, should you need any help of course do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Antwoord van Richer Sounds - Cambridge
Thank you for your wonderful feedback
Helpful staff
Helpful staff. Good price. Bonus soundbar. Prompt delivery. Could have done with guidance on setting up and unboxing TV
11 februari 2026
Antwoord van Richer Sounds - Cambridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Professional and friendly
The shop assistant showed professional and friendly manner. Nothing can replace the personal contact when purchasing such a valued product. Such a rare find. Well done richersounds!
23 december 2025
Antwoord van Richer Sounds - Cambridge
Thanks for your 5 star review, we look forward to seeing you again next time
A very good service
From the ordering of products, to advice and sorting out a couple of minor issues — perfect comms from Tom, expertly handled.
8 februari 2026
Antwoord van Richer Sounds - Cambridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Best place to buy HiFi and TV
Best price by far. Staff are very knowledgable, helpful and most importantly friendly. The TV set I bought arrived very quickly. They also give 6 years warranty on top. I have been shopping at Richer Sounds for three decades and had pleasant experience…
5 februari 2026
Antwoord van Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
staff all very helpful
4 februari 2026
Antwoord van Richer Sounds - Cambridge
Thanks for your 5 star review, we look forward to seeing you again next time
Superb service
Superb service, twice in a row. Will always come back to Richer Sounds.
4 februari 2026
Antwoord van Richer Sounds - Cambridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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