Purchased turntable recently and received unbiased and genuinely helpful advice prior to and after the sale. After sales service (particularly Aaron) was excellent. Everyone likes to 'shop around' on... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great store, excellent service online or in store. Professional knowledgeable staff and quality products. Not to forgetting to mention the competitive pricing. Well happy with my most recent online pu... Toon meer
Bedrijf heeft geantwoord
A great experience over all. The staff were friendly and helpful, they were also able to offer advice and suggestions for our purchase. While they did offer a model that was more expensive than w... Toon meer
Bedrijf heeft geantwoord
Got through to Cardiff branch when I rang to place an order. Andie was ultra helpful, ringing me back when we got cut off and remaining affable when the first order failed because of problems with my... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
106 Cowbridge Road East, CF11 9DX, Cardiff, Verenigd Koninkrijk
- 0333 900 0029
4,9
Uitstekend
3K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great to deal with over the phone
Great to deal with over the phone, very knowledgeable. Do not promise something they can’t deliver.
11 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Antwoord van Richer Sounds - Cardiff
Thank you for your 5 star review!
Antwoord van Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and knowledge
Great service and knowledge from the sales staff. Advice has made major improvements to my listening pleasure.
8 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
excellent service by your instore staff.
7 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Excellent service from expert advisors
Excellent service from expert advisors
Could not have been more helpful
7 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Knowledgeable and helpful staff
Visited the Cardiff store, staff were very helpful and knowledgeable and quickly identified a number of good value options for my budget.
2 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Brilliant Service and installation
Bought a Samsung S90F 77 inch with Samsung Q990F soundbar from Aaron at RS Cardiff, Fantastic service and purchasing experience.
Fitted by wall by Alex and Paul from Crystal Tech Group (as recommended by R/S) brilliant installation, added additional power sockets, hid all the cables. So professional with a real attention to detail. Cannot speak highly enough of these guys, highly recommend.
Thanks all, I’m so pleased with the finish
2 februari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Sound Advice
I telephoned the Cardiff store and spoke to Andie. I told him I needed a new amplifier. He asked me about how I listen to music and recommented some amps for different budgets. I ordered an amp from web sales.
I had a problem setting up - my fault - and called the store and spoke to Aaron. He patiently helped me identify my mistake and my new amp sounds great. I've been an RS customer since the mid 80s. I'm always very pleased with RS's high quality service.
30 januari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Antwoord van Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
first class service very helpfull a…
first class service very helpfull a very good company to deal with will come again
31 januari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great deal
I had a great deal on buying some Hi Fi Separates by becoming a VIP member.
The Website was easy to use and there's the added security of a shop premises not to far away. No Brainer.
30 januari 2026
Antwoord van Richer Sounds - Cardiff
Thank you for your wonderful feedback
Richer sounds Cardiff absolute legends…
Richer sounds Cardiff absolute legends couldn’t have asked for a better service Jonathan went above and beyond
2 februari 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
Guiding staff
tHIS COMPANY'S REPUTATION WENT BEFORE IT AND SALESPERSON aNDIE MADE SURE i* WASN'T DISAPPOINTED. HE KNOWS HIS STUFF AND CLARIFIED WHERE i WAS gOING WITH MY CHOICE OF LARGE FORMAT SMART TV. AS A RESULT I KNOW I MADE THE RIGHT CHOICE. THANKS ANDIE AND THANKS RICHER SOUNDS.
28 januari 2026
Antwoord van Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
Great customer service after problem…
Great customer service after problem with tv. The 6year guaranteed proved invaluable as the tv developed a defect at 18months after purchase!
23 januari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Superb service
Superb service! Nothing was too much trouble. As I’m a very fussy customer. Cardiff shop.
24 januari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great store
No problems, received what I ordered. Only slight negative was I didn't receive notification that it had arrived in the store and was ready for pickup.
22 januari 2026
Antwoord van Richer Sounds - Cardiff
Thank you for the feedback although apologies that you didn't receive notification that your purchase was ready, I agree the store should have called. I will of course raise this with them.
I do hope everything with the item is ok but if you need any help do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
You can't beat Richer Sounds
You can't beat Richer Sounds for service. Purchased a TV but found the viewing angle on it very poor , spoke with Andi at the Cardiff store and all was resolved. I was allowed to choose another model no questions asked, it was delivered the next day free of charge and the other TV collected at the same time. I can't imagine many other retailers offering that service and I would like to thank Andi personally again. Thanks Richer Sounds and you can be assured as ever for all my home entertainment business in the future.
23 januari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic customer service would highly…
Fantastic customer service would highly recommend
21 januari 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
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