Richer Sounds - Edinburgh Reviews 

Good advice from a professional. Found what I was looking for but better.

Just a big ‘Thank You’ especially to Craig for sorting out the problem with my Denon D-M41DAB DAB/DAB+/FM/CD Bluetooth
Micro System, Silver.
Much appreciated
And to RicherSounds for their reliable and excellent after sales support…
Highly recommend.

Bowie was very knowledgeable and helpful but not pushy. We got what we wanted

Knowledgeable staff, friendly and able to listen. An easygoing experience with zero sales pressure. Flawless customer service with a return exchange on my purchase as it turned out to have a fault. An exchange was offered immediately through DPD to my door.

Really worthy

Listened to our problem and swiftly dealt with to customers concernes thanks.

Good advice helpful friendly staff and they deliver when they say it will be . The products are good and the prices are among the best

Expert, objective and tailored advice with no pressure or hype. Been going to Richer Sounds for my audio and TV for about 30y and always had a great experience.

Great customer service - engaged and helpful staff

Great service from great people as always

I saved £60 on a £300 speaker for my daughter. I always check prices on line for large purchases. Emailed and John ordered for me and held it for nearly a week. I turned up with a small bag to take it home on the bus and so they held on to it until I got my car. Very friendly, helpful staff. I I have had loads of purchases from your shop over the years and will continue to shop with you. And there were sweets on the counter 🥰

Get service and fast delivery and helpful

Delivered right time and date, always kept updated throughout process

Seven year old TV needed replacing and after checking reviews, specs and looking at various contenders decided on the one. Found the TV at another retailer at a great price and emailed Richer Sounds Edinburgh to test their price match.
They emailed back with a "better than" price and after phoning the store to purchase and arrange delivery I now have the TV ( and am very happy with it ).
Can't fault the staff, service or price that Richer Sounds provide, honestly can't remember any previous hi-fi or TV purchases not bought through them.

Fair dealing when CD player failed for third time. Replacement is better and I got a small refund.

My own fault really for not researching properly before purchasing a record deck and bookshelf speakers - not realising that I also required a pre amp and also an amp for the set up. Having gone to the shop in Edinburgh I was quoted £299 for the required additional equipment - this was outwith my intended budget. I agreed with the sales staff that I could return the unused equipment but am currently unsure if I will be fully reimbursed or whether I will be offered a credit voucher instead. Some clarification would be appreciated
Kind regards
Gordon

Helpful member of staff answered my questions and gave more info to help me make decision to purchase TV. 6 year guarantee also a bonus. Told me to expect email from delivery co and that was all good too. Definitely be heading back to Richer Sounds for my next purchase.

Excellent great advice great prices great service great staff order carried out to car

what stood out in my experience was the staff’s attention to individual needs of the customer and help with the installation. i particularly appreciated this because of my neurodiversity/disability.

Excellent experience with all the staff being helpful, experienced and knowledgeable. Easy to recommend that if you need any home AV or HiFi equipment that you go straight in and speak to them.