Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lloyd in the store was amazing . helpful , constructive and honest . All principles that ensure I come back for ALL my electrics and why I recommend RS at every opportunity. Even when his Manager cha... Toon meer
Bedrijf heeft geantwoord
A lot of help, my electrician fitted the bracket and said what will you do if they don't help with the TV and speakers. I said I would pray at the shik mosque, that was his last client. My mate from... Toon meer
Bedrijf heeft geantwoord
The staff in the Exeter shop were courteous, helpful and gave me an excellent deal without any fuss or hard selling. The shop had a great range of goods and I got exactly what I wanted at first visit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
89-91 Sidwell Street, EX4 6PH, Exeter, Verenigd Koninkrijk
- 0333 900 0061
4,9
Uitstekend
3K reviews
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Zo gebruikt dit bedrijf Trustpilot
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Really helpful
Really helpful, informative and friendly staff. Great service with no issues.
30 april 2026
Antwoord van Richer Sounds - Exeter
Thank you for your 5 star review!
I had a problem with a previously…
I had a problem with a previously purchased TV. I had a sensible discussion with one of your staff - agreed part refund and purchased a new TV which I'm very happy with Thank you for great customer service
28 april 2026
Antwoord van Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very professional with good advice…
Very professional with good advice regarding the products required. An all round excellent service along with Mark's approach would make me shop at the store in Exeter again.
30 april 2026
Antwoord van Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Pure Classic system
We contacted the Exeter store to see if the item we wanted was in stock. The gentleman was very helpful answering our questions. We subsequently visited and ordered the item and it was delivered the next day. Brilliant service all round.
29 april 2026
Antwoord van Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
I am happy with the turntable and…
I am happy with the turntable and amplifier purchased. There was a misunderstanding on the specification of the lead for the headphones which was resolved satisfactorily but did require an additional visit to the shop.
26 april 2026
Antwoord van Richer Sounds - Exeter
Thanks for leaving us a review, I was sorry to read about the mix up of course and will remind the store team of the importance of clear communication.
Should you need any assistance of course do get in touch via the below address..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Antwoord van Richer Sounds - Exeter
Thank you for your wonderful feedback
Helpful and knowledgeable sales person
Helpful and knowledgeable sales person. Easy to order the product I wanted as it wasn’t in stock and pick up the next day.
22 april 2026
Antwoord van Richer Sounds - Exeter
Thank you for your 5 star review!
Average overall
Sales guy very helpful on phone and I wanted to order with store rather than online.
On collection service was ok, but could have been friendlier and more relationship building. Made me question why I didn’t order online and have it delivered.
24 april 2026
Antwoord van Richer Sounds - Exeter
Thanks for taking the time to leave your review, it’s great to hear the support you received over the phone was helpful of course, but I’m sorry to hear that your experience on collection didn’t quite reflect that same level of service.
We’d like to look into this further to understand what happened on the day, and I’ll arrange for our customer service team to get in touch to discuss this with you directly…
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Antwoord van Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Really friendly on the phone but one of…
Really friendly on the phone but one of the shop staff was a bit stand offish.
Great price and awesome product..
If the shop manners matched the phone manners it would be 10 out of 10
21 april 2026
Antwoord van Richer Sounds - Exeter
Thanks for your review, although it’s disappointing that the in-store experience didn’t quite match what you experienced over the phone, consistency of service really matters of course.
I’ll raise this with the branch manager and team so we can understand where things fell short, and our customer service team will also be in touch to make sure everything is now resolved.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Efficient and polite telesales from the…
Efficient and polite telesales from the Exeter branch. Product arranged for next day delivery via DPD.
Good communication at every step. Product arrived next day as expected.
20 april 2026
Antwoord van Richer Sounds - Exeter
Thank you for your wonderful feedback
Salesman was impatient and it seemed he…
Salesman was impatient and it seemed he wanted us to decide pay and go, shop was quiet so he was not exactly busy. I was undecided as to exactly what I wanted and his answers were somewhat brief and not very forthcoming.
19 april 2026
Antwoord van Richer Sounds - Exeter
Thank you for taking the time to leave your review. I was very sorry to read your comments of course, as that kind of customer experience clearly isn’t what we're aiming for. We understand that choosing the right product can take time, and you should always feel comfortable asking questions and getting the information you need, without feeling rushed.
We’re investigating feedback and will be reaching out to you directly to better understand what happened and ensure the matter is resolved to your satisfaction.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Customer service is what makes the difference
I actually learned a lot just from talking with Nick in the store. No selling, just a run through of options and taking time to understand my requirements. The sort of service that turns you into a repeat customer. Great to talk to a real person, in person, rather than a web site chatbot. I'm very happy with the product that I chose.
18 april 2026
Antwoord van Richer Sounds - Exeter
Thank you for your wonderful feedback
very helpful in advise on best TV .
17 april 2026
Antwoord van Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Antwoord van Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Purchasing my Technics music system was…
Purchasing my Technics music system was very easy and hassle free, the system was easy to connect and the sound is fabulous for an all in one system...
Delivery was more problematic as it was due on the Friday and I was given an hour time slot, but the system didn't arrive
I checked again and it stated the delivery person was running behind and they would deliver soon, but unfortunately they didn't turn up
So I didn't get the system until the Monday afternoon, luckily I was able to leave work earlier to get back in time for the delivery, but apart from that I'm very happy with the music system....
15 april 2026
Antwoord van Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Advice you can trust
As has happened a couple of times at Richer Sounds, I just went in for a small preamp, and came out with the preamp, new connectors, 6m of speaker cable, banana plugs and a pair of floorstanding speakers!
They even helped carry my purchases out to the car.
The guys at Richer Sounds are knowledgeable, helpful and most importantly, approachable.
I'm no hi fi expert, but you can trust the staff to guide you towards the best bang for your buck.
14 april 2026
Antwoord van Richer Sounds - Exeter
Thank you for your wonderful feedback
Visited the Exeter branch to listen to Rel t5x
Visited the Exeter branch to listen to the Rel t5x subwoofer.
Mark set up the listening room changing the amp to allow me to stream my music to listen to.
He left me alone to listen and put the product through it's paces.
All staff were very knowledgeable and helpful.
I am not a base head and just wanted to extend the lower range but it can really thump out ground shaking base if required.
I bought the Rel t5x subwoofer and I have no regrets and I am thoroughly enjoying them.
Many thanks
Graham
6 april 2026
Antwoord van Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Friendly knowledgeable staff
Friendly knowledgeable staff, great to seeing staff enjoying what they do
Loyal staff helps when spending our money, been buying from same staff for nearly 10 years
13 april 2026
Antwoord van Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
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