Staff were welcoming and knowledgeable and even though I had spent a fair while chatting about my chosen tv purchase they still gave me time to experience their demo room. New television was delivered... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I cannot praise the experience with the Guildford store highly enough. Firstly Tayla went to great lengths to get in speakers that weren’t available in any RS store to demo. At no point did I feel s... Toon meer
Bedrijf heeft geantwoord
Ordered online a portable CD player, one recommended by Which?. Collected it from Guildford store. The young man that served me gave me the distinct impression that because I had not bought the ite... Toon meer
Bedrijf heeft geantwoord
Very helpful in store advising which products to buy. Delivery arranged extremely quickly with installation 2 days later. I am very happy with purchases, but mostly with the superb customer service fr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
10 London Road, GU1 2AF, Guildford, Verenigd Koninkrijk
- 0333 900 0050
4,9
Uitstekend
1K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Helpful advice, great value, excellent service
Helpful advice, competitive price, quick delivery,great product. What more can you ask for.
8 juni 2026
Antwoord van Richer Sounds - Guildford
Thanks for your great feedback and for supporting local business.
Dan, deputy manager Guildford
Dan your deputy manager at the Guildford branch really looked after me regarding my recent purchase of a sub woofer to enhance my music system at home. He had researched the initial interference problems I was experiencing and we purchased a proper single wire from the sub to the amp to overcome the problem - now sorted and the sub woofer really is great. Thanks Dan most happy is me!
6 juni 2026
Antwoord van Richer Sounds - Guildford
Thanks for your great feedback and for supporting local business.
Tayla explained all about the new TV…
Tayla explained all about the new TV and Dan was excellent when I came in to buy it.
5 juni 2026
Antwoord van Richer Sounds - Guildford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Antwoord van Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The attention I received was excellent
The attention I received was excellent. My lack of technical knowledge was supported with understanding my requirements and always with the value for money and keeping me to my budgeting.
3 juni 2026
Antwoord van Richer Sounds - Guildford
Thanks for your great feedback and for supporting local business.
The Expertise from the staff and the…
The Expertise from the staff and the knowledge that gives you the confidence that your purchasing quality products. I always avoid other outlets and my go too store for audio and TV is and always will be Richer Sounds.
1 juni 2026
Antwoord van Richer Sounds - Guildford
Thank you for your wonderful feedback
Great instore service & follow through…
Great instore service & follow through on delivery.
1 juni 2026
Antwoord van Richer Sounds - Guildford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service!
Excellent service from Franklin when hunting down a JBL speaker, from initial call through to collection instore. Thanks!
30 mei 2026
Antwoord van Richer Sounds - Guildford
Thanks for your feedback, great to read you were happy with our service.
The customer service was excellent
The customer service was excellent. Let down only by the late delivery of my click and collect which I was expecting the next day.
29 mei 2026
Antwoord van Richer Sounds - Guildford
Thanks for taking the time to leave your review. I’m really pleased the service impressed, although I’m sorry the delay with your click & collect order let things down, which we will investigate.
Should you need any assistance please do get in touch via the address below..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Antwoord van Richer Sounds - Guildford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great in-store experience
Great experience! Richer Sounds continue to remind me how much better an in-store buying experience is. Always helpful with pragmatic advice and making sure I pay best price for the products. Thanks Roland and others!
22 mei 2026
Antwoord van Richer Sounds - Guildford
Thanks for your kind review, we look forward to your next visit.
Tayla at Guildford was extremely…
Tayla at Guildford was extremely helpful and made sure I got the best deal for my Sonos speaker.
24 mei 2026
Antwoord van Richer Sounds - Guildford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great shop
I spoke to Franklin in the Guildford branch - he was really helpful and came away with a pair of speakers for my lounge set up - v happy indeed!!
23 mei 2026
Antwoord van Richer Sounds - Guildford
Thanks for your great feedback and for supporting local business.
Staff have good knowledge of products…
Staff have good knowledge of products and are very helpful.
20 mei 2026
Antwoord van Richer Sounds - Guildford
Thanks for your kind review, we look forward to your next visit.
Really cheerful and helpful.
19 mei 2026
Antwoord van Richer Sounds - Guildford
Thank you for your wonderful feedback
Professional service
I can always rely on the staff in Richersounds, they are very helpful in helping me with my purchase.
They give me professional advise about the products.
19 mei 2026
Antwoord van Richer Sounds - Guildford
Thank you for your 5 star review!
Helpful and knowledgeable service
Helpful and knowledgeable service. We were looking for a new TV and was helped out by Franklin who really knew his stuff. Slightly cheaper than competitors too.
17 mei 2026
Antwoord van Richer Sounds - Guildford
Thank you for your wonderful feedback
Excellent service and price as usual…
Excellent service and price as usual from Guildford branch.
17 mei 2026
Antwoord van Richer Sounds - Guildford
Thanks for your feedback, great to read you were happy with our service.
Franklin was super helpful today
Franklin was super helpful today. Booked a demo for me in the sound room before the store had officially opened. Helped answer all my questions. Great job, thanks for your time. Will come back again.
21 mei 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Guildford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service at the Guildford…
Excellent service at the Guildford branch, very helpful and quickly dealt with an issue with the record deck
12 mei 2026
Antwoord van Richer Sounds - Guildford
Thank you for your 5 star review!
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