Richer Sounds - Guildford Reviews 

I went in looking for a music streamer. I was able to discuss what my needs were with staff who understood the options and were able to confirm that what I wanted to do was practical. The streamer I initially wanted was out of stock but they recommended an alternative. I bought it and installed easily at home. Good result.

Roland and the team are very helpful on my purhase of monitor audio product over the year. Thank you.

Great product at a very good price.
Ordering on line very easy and it came very quickly

1. Non-pushy sales person/expert. Didn't try to get me to buy the "next model up".
2. Did not have the AV receiver in store but ordered and arrived in 2 days.
3. Accepted Blue light card.
4. Nice, clean environment (Guildford)

Helpfull, efficient. Not much interaction as just picking up online order

I used them to buy a television. They were very knowledgeable and helpful, and slightly cheaper than elsewhere. I had looked at some models online and found the specifications vague, but a quick phone call and all was quickly solved. The third party installer that they sent was very good and not expensive.

Great advice. Good stock levels. I'll be back for sure.

Ordered unit through local Richer Sounds store. Staff very helpful as usual. Unit delivered on time as agreed.
No issues with setting up. Unit working nicely.

Good product excellent price, held it for me without any deposit, could not fault in any way. Thanks guys

Great service from the team at Guildford.

Thank you very much, to (especially) Tayla and her team for the great customer service they have provided, they surpassed my expectations.

This is what makes a great business, no drama, no dragging of their feet, just corrected the issue, in a very timely, and professional manner.

This is why I buy tech from people who look after their customer base.

I sent an email to Richer Sounds in Guildford asking a question about turntables that would work with my system as it was pretty old. Franklin communicated with me straight away about budget and choices with great and honest advice. I bought the turntable that day. A very happy customer.

I did some research online to choose a new larger, higher resolution TV. I was pointed towards Richer Sounds on the basis of price, warranty period and service. I called the shop to check availability of a demo of the LG-G5 product and spoke with Franklin who was immediately helpful and polite. This continued on my visit to the store to check out the LG and place the order. He gave me a great demo, advice on offers and a healthy discount in the face of an offer via my Son. The TV arrived as suggested and Franklin helped me load the car. I’ve got the TV all installed and working and we’re delighted with the picture. I’m just waiting now to register for the LG Cashback.

Great people but let down by your Sonos products. Sonos networking issues just unacceptable if able customers and Richer Sounds staff cant solve them. I bought and returned a Sonos 5 speaker and wasted endless hours of my and your staff's time due to Sonos 5's networking issues

Excellent communication and the open box product was well priced and in great working order.

Always helpful, friendly and very customer focused.

Very nice young lady that works there so very helpful would most certainly shop there again

Had a problem setting up the new DAC, booked a demo room and they sorted out the set-up. I was having a senior moment when it came to connecting the cd player, but it all works beautifully now.
Speedily resolved - very helpful.

Went to store to ask questions about one product which seemed OK but discussed further and made decision to buy a more expensive product
Unfortunately RS’s can’t provide a small simple connection cable to link new product to a Sonos speaker but the manager kindly located another site where I could order online
Paid a little extra for next day delivery and all parcels arrived on time in given time slot … unfortunately product was missing a small connection piece and RS’s came up with a creative solution so after buying several products before from them it was a good decision as helpful and knowledgeable
Overall a 5* service with an extended warranty thrown in
Thanks

I bought some Cambridge Audio headphones from Richer Sounds. A week or so later the price dropped,mso I contacted them and they refunded the difference. I’ve always found these people to be very good.