Richer Sounds - Guildford Reviews 

Great advice from Tayla at the Guildford branch over recent days about my choice of 4K TV and stand. I had intended to visit to make my purchase but things prevented me and I had to order by phone instead where Dan was equally courteous and helpful. My order is now on its way and I look forward to reviewing that in due course.

Somehow Richer sounds always have such amazing staff. The team at Guildford are no different. They really care about the advice they give and are attentive on the phone and in person. I dropped in to discuss sound bars and then rang to arrange a demo. They asked which member of staff I had spoken to, to try and have them cover the demo. I then got the date wrong but they fitted me in anyway. I did not even bother checking online, just bought it there and then.

The TV is great. I appreciated your advice not to buy a more expensive TV.

Friendly, knowledgeable service as always at the Guildford store.

Wanted to purchase a clearance item from the store.
Phoned the store before travelling.
Dan placed it to one side so that when I arrived it was still available.

Needed some info about an LG Oled C series. Their website gave me all the knowledge I needed. Everything is very detailed and broken down to help viewers understand the various features.

Modern TVs are so complicated it is great that Richer Sounds has knowledgeable staff who are helpful and unbiased. As a result we are very pleased with our purchase.

Service and helpfulness was much appreciated.

Customer service has been brilliant, I cannot thank the team enough. They have been exemplary thank you so much.

Had very good customer service from Richersounds. My order was damaged in transit by the courier but sorted out quickly by the staff at the shop.

Had no problems with the service Dan was very helpful and ordered the cambridge audio music streamer to be delivered on Tuesday which was great the only issue is it turned up on Monday which was great but ment I was working and my wife had to cancel a appointment so someone was home to receive it. Also I phone the store and asked if they had them in stock before visiting the store as its 1 hour drive for me but they had none when I got there. next time I will ask if they have things in store before visiting.

A completely straightforward transaction.
Checked the item was in stock, verified the trade-in discount, and collected it the following day.

Always good advice without any pressure

competitive offer, with good knowledge by staff and general helpfulness

Excellent customer service, no hard sell. Also two weeks later still honoured a low price match.

The staff were friendly and helpful.
Was looking for a new TV and found that Richer Sounds were competitively priced but offered a much longer warranty than any of other retailers.
What stood in addition to being friendly and helpful, was that at no stage was I given any hard sales pitch.
I ended up with a good deal on a managers special priced TV.
The TV was delivered and I am happy with my purchase.

A very helpful conversation with Dylan at your Guildford branch. Very knowledgable, and not at all pushy. Just really helpful.

The guys at Richer Sounds, Guildford were very accommodating when I rang them up late on Cyber Monday to arrange a demo of two products, they had on promotion. They arranged everything within two hours and provided excellent customer support.

Short and sweet. I did my homework before coming to the shop. I had one question which was answered almost immediately and accurately. No hard sell. In and out within 5 minutes. Fantastic.