Great advice no pushy sell & ended up taking a different item than we set out for at half the price we were originally going to spend. So nice independent none biased advice. All demonstrated to us.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Toon meer
Bedrijf heeft geantwoord
Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Toon meer
Bedrijf heeft geantwoord
very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
2 Providence Square, ST1 2LQ, Hanley, Verenigd Koninkrijk
- 0333 900 0060
4,9
Uitstekend
2K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Simply The Best !!!
Fantastic choice of TVs
Fantastic Price
Fantastic 6 yr warranty
Fantastic Service
20 januari 2026
Antwoord van Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Antwoord van Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Simply the best
Great service,fantastic price ,had my last three TVs from Richer Sounds,would definitely recommend
17 januari 2026
Antwoord van Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Antwoord van Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Always brilliant
Have used Richer Sounds for years. They are brilliant. Recently bought an amplifier thinking an old one had developed a fault, but it was the wire input from my phone that was faulty. They refunded me without a problem, very friendly as usual
16 januari 2026
Antwoord van Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Excellent service from the guys in the…
Excellent service from the guys in the Hanley branch
15 januari 2026
Antwoord van Richer Sounds - Hanley
Thank you for your wonderful feedback
Excellent customer service
Excellent customer service, very informative and friendly. Very happy and would highly recommend.
14 januari 2026
Great service
Great service, staff are really knowledgeable. This is the second time we have shopped here and it would be the first place we would look in future.
3 januari 2026
Antwoord van Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great experience and will return
Following an initial visit to Currys, which is usually our first point of call when purchasing a new television, we decided to carry out further research after receiving a personal recommendation from a friend. This included an online comparison of retailers, followed by visits to both stores.
While the sales personnel at Currys demonstrated a good general knowledge of our chosen television, the level of expertise provided by Leigh at Richer Sounds in Hanley, Stoke-on-Trent, was exceptional and clearly set him apart. Leigh displayed an in-depth knowledge of the LG 55-inch evo TV, explaining its features, performance benefits, and suitability for our specific requirements in a clear and confident manner.
His professional approach was particularly impressive. He took the time to understand exactly what we were looking for, discussed the LG model we had already researched online, and provided detailed, relevant insights without any pressure to purchase. This instilled complete confidence in both the product and the buying process.
As a result of Leigh’s expertise and customer-focused approach, I had no hesitation in proceeding with the purchase of the LG 55-inch OLED Evo TV immediately.
11 januari 2026
Very pleased with Richer Sounds.
The fourth tv purchased from Richer Sounds. Great advice, competitive pricing, they offer delivery and recycling of your old set. Great range of quality products was particularly reassuring. Also Which? Recommended supplier.
12 januari 2026
Antwoord van Richer Sounds - Hanley
Thank you for your 5 star review!
Antwoord van Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Good Customer Service
9 januari 2026
Customer service
I purchased a sharps 24" TV and had problems with it. the staff at Hanley branch ere excellent, I eventualy had an exchange for Sharps current version of of my TV. this is far superior in sound and picture quality than my original, couldn't be happier.
the staff at Hanley branch were excellent, my TV was exchanged for a new model of the same which is totally superior to my original. couldn't be more happy.
31 december 2025
Antwoord van Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent advice
Excellent advice, quality products at competitive price, extremely fast delivery, good parking at store
8 januari 2026
Antwoord van Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Would recommend
Staff member was lovely and informative. Didn't push the sale. Lovely store
3 januari 2026
Antwoord van Richer Sounds - Hanley
Thank you for your 5 star review!
Support was outstanding
Support was outstanding, knowledgeable and they saved me money, couldn't be happier. Will definitely be first place i look when updating my tech!
6 januari 2026
Antwoord van Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Antwoord van Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Hanley, Stoke branch
Went in for a turntable and the knowledge, helpfulness and time doesn't with us was brilliant.
18 december 2025
Review zonder uitnodiging
Antwoord van Richer Sounds - Hanley
Thank you for your wonderful feedback
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