Brought myself a music system which Richard in the Leicester store put together for my budget. All I can say all the guys that helped me set it up on Saturday thank you! All are very professional, the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very good advice, much patience as there was a glitch on my phone during payment, sorted efficiently. Bought the more expensive model (Pro ject Debut Carbon Evo 2) as figured I could have hunted for t... Toon meer
Bedrijf heeft geantwoord
Went into Leicester branch with not much knowledge about what i needed for my turntable set up to leaving with everything I needed including , turntable , amp and speakers. Jason gave me the best opti... Toon meer
Bedrijf heeft geantwoord
Richard was very knowledgeable and took time to understand my needs, even visiting my house and sending a follow-up email with his thoughts about my systems. The Cyrus amp which I bought is great and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
163 London Road, LE2 1EG, Leicester, Verenigd Koninkrijk
- 0333 900 0043
5,0
Uitstekend
3K reviews
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Richer Sounds Leicester…
The member of staff was absolutely excellent. Told him what we wanted and he sorted us out very quickly. He took us through to a better product and answered all of our questions with ease
2 juni 2026
Antwoord van Richer Sounds - Leicester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Quality assured
Awesome hdmi cable that realy does put cheaper cables to shame, well worth the purchase
2 juni 2026
Antwoord van Richer Sounds - Leicester
Thank you for your wonderful feedback
Always fantastic service and products
We telephoned the Leicester branch and spoke with Richard about what we wanted and he was so helpful, polite and reassuring. A real personal touch and so refreshing in today's modern life. He recommended the sound bar that we purchased. He advised us that it had a discount on it, which was also a bonus!
We went online to order it and that was easy and straightforward. We were blown away that it arrived the very next day!
We love the sound bar - perfect for our needs and great quality. We are totally satisfied and return time and time again to Richer Sounds. You are a very special business in many ways and we are delighted to support you whenever we can.
2 juni 2026
Antwoord van Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
RS London Road. Leicester
Paul from RS London Road, Leicester was honest and upfront. I enquired about a dearer cinema system for my home, however further to discussing the unique setting of the home setting, he pointed out similar products that could achieve the goals that I wanted.
He was right and I am very happy with my sound bar and sub. Brilliant advice from honest Staff.
31 mei 2026
Antwoord van Richer Sounds - Leicester
Thank you for your wonderful feedback
Great website
Website is very easy to navigate and the prices were unbeatable (Currys said they would price match until I told them the RS price)
Pick up from store couldn't have been better.
1 juni 2026
Antwoord van Richer Sounds - Leicester
Thank you for your wonderful feedback
Excellent purchase experience from Richer Sounds in Leicester
Purchased an LG OLED TV from Richer Sounds in Leicester , contacted the shop by telephone and spoke with Paul who was very well informed and helpful about the particular product . Delivery was very quick and efficient , highly recommend Richer Sounds .
28 mei 2026
Antwoord van Richer Sounds - Leicester
Thanks for your kind review, we look forward to your next visit.
Happy customer
Staff very friendly and interacted answering all the the questions I had. Quick delivery with updates all the way. Thanks guys
29 mei 2026
Antwoord van Richer Sounds - Leicester
Thanks for your 5 star review, we look forward to seeing you again next time
Next level staff - how retail should be!
It's so rare to find such knowledgable and passionate people in a modern day retail setting but these guys are the perfect example of why great sales teams make for a great experience. Wouldn't go anywhere else.
28 mei 2026
Antwoord van Richer Sounds - Leicester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
We had excellent support and customer…
We had excellent support and customer service with attention to detail and a real understanding of what we needed. We felt confident we were buying the right product and have been really happy with it since we got it home
25 mei 2026
Antwoord van Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
All the staff are very knowledgeable…
All the staff are very knowledgeable and spend time with you answering any questions you might have. Great price for the TV and soundbar which I eventually bought. Can’t speak highly enough of all the in the Leicester branch.
23 mei 2026
Antwoord van Richer Sounds - Leicester
Thanks for your kind review, we look forward to your next visit.
Great customer service
Great customer service, from the phone call enquiry to the in-shop experience.
The items purchased have not disappointed, in fact they’ve delighted! Good value for money to go with the service
24 mei 2026
Antwoord van Richer Sounds - Leicester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I can't speak highly enough of Richer…
I can't speak highly enough of Richer Sounds.
I had a limited budget when bying my cd player. Not for one moment did I feel pressurised to spend above my budget. Indeed every effort was made to find me the best player to meet my needs. Thank-you Levi.
As the situation developed I had to return to the shop and it became apparent I needed new speakers.
Again I was given 5 star treatment to ensure I had wonderful sound without breaking the bank. This time it was Richard who gave me so much expert guidance.
He also arranged for Mark to come to my home to install the speakers. I was in the shop on the Monday, by Wednesday my system was up and running and totally wonderful.
I will never forget the kindness of Levi, Richard and Mark. So uplifting and life affirming during our present troubled times.
Thank you
19 mei 2026
Antwoord van Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
Went to the shop in Leicester where we…
Went to the shop in Leicester where we received excellent advice.
21 mei 2026
Antwoord van Richer Sounds - Leicester
Thanks for your feedback, great to read you were happy with our service.
Sebastian was fantastic….
Sebastian was fantastic….. his knowledge and customer service is first class!
20 mei 2026
Antwoord van Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
World class service
Turntable arrived. Couldn't set it up. Called the store. Impeccable service. Sorted.
26 mei 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Leicester
I was genuinely sorry to read about your experience and agree completely, if you were initially advised that a setup service could be arranged and then later told this wasn’t possible, that is understandably very frustrating.
I'm currently looking into what happened here, including the advice given by the store, so we can understand exactly where things may have gone wrong, but in the meantime have also reached out via Trustpilot to request your contact details so I can speak with you directly and get this resolved as quickly as possible. Alternatively you can contact me via the below e-mail address..
seniorcomplaintsteam@richersounds.com
Hope to hear from you soon,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Antwoord van Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Superb service once again from the…
Superb service once again from the staff of Richer Sounds, Leicester. My first foray into vinyl and am so pleased with the kit. Jason's help ensured I was very happy with the items chosen, and I'm looking forward to spending more £££ on lots of vinyl. Sounding great so far!
10 mei 2026
Antwoord van Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I recently bought a Philips 65" TV and…
I recently bought a Philips 65" TV and it was absolutely perfect. Great bargain price, excellent service, and the whole buying experience was smooth from start to finish. Very happy with my purchase and would definitely recommend this seller.
12 mei 2026
Antwoord van Richer Sounds - Leicester
Thank you for your wonderful feedback
Antwoord van Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Knowledgeable staff
Knowledgeable staff. Best prices. 6 year guarantee. What more could you ask. I've always bought from Richer sounds.
7 mei 2026
Antwoord van Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
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