Richer Sounds - Lichfield Reviews 

Bernie sorted me within 15 minutes, 65 inch LG Oled with soundbar -sorted and a top fella.

Prices comparative with most other Hi-Fi retailers but this was the only one that offered Blue Light Discount. Prompt updates on progress of order. Dispatch confirmation confusing as it appeared deliver would be to home address not shop. Notified when delivered to shop. Arrived to collect just before opening hours (after first phoning to confirm collection) First member of staff refused entry as not opening time. Second member of staff much more pleasant and helpful.

Phoned up to inquire if you stocked a blu-ray i was interested in purchasing but needed to confirm it did what i required i. e. play mp4 dvds. Was told to come to Lichfield shop so I could see if product was what i required. Item was set up and played for me using my dvds and to my complete satisfaction. Staff were excellent.

I decided to return to Richer Sounds Lichfield shop to discuss options for upgrading my record deck.I had a set price range & reasonably sure of the make & model that I wanted.A few details & sticking points I was unsure about,such as compatibility with my current amp/phono input were soon cleared up.I would have walked out with the desired item,the Project Evo 2,only to find out they only had a black one in stock,I wanted white,so two days of anticipation ensued.Bonus points:I did walk out with a picture disc copy of Supertramps Breakfast In America,for £5,plus a very nice Richer Sounds coffee mug.The gentleman who looked after me could not have been more knowledgeable & helpful.This kind of service keeps me coming back to Richer Sounds Lichfield show room.Thanks folks.

Carries great stock at good prices. If a product is not available they will obtain it fast. Staff helpful and knowledgeable and stores have listening rooms so you are able to see and hear if its what you want.

Knowledge and understanding of the customer requirements will ensure that you purchase the correct product.
Prices are always competitive, but the experience of the sales team make the purchase the correct one for you as they are not afraid to offer alternatives to products you originally went to purchase.

Friendly, knowledgeable and helpful staff.

Easy to buy on line, selecting a local branch, with a convenient time to collec.

Was looking for a 65 inch TV on a budget of around £550. After talking through requiments settles on a Hisense slightly over budget but really please with it. It even fit into the car flat.

Placed my order over the phone for a new pair of Kef speakers with Dawn. The speakers arrived when they were supposed to. Have purchase from this store several times and will purchase again. Friendly efficient service and so far have always done what they promised they would.

The salesman answered all of my technical concerns thoughtfully and with good product knowledge and assured me the shop offered after sale support.

Went to buy a new Kitchen TV. Wanted one that fitted the existing 10 year old wall bracket to avoid the hassle and expense of changing the bracket. Required the use of the store computer to check the stock and which TVs were suitable. Had excellent help from salesman in this process but he was interrupted by the assistant manager who moved him off the computer on two occasions to look up information for other customers who had come in store later.
This gave the impression that I was a second class customer and must have been frustrating and annoying for the salesman, who likewise was being treated as second class.

Team are All very helpful. Even though I went in a couple of months earlier to ask questions before I made up my mind. They knew I wasn't buying there and then, but didn't dismiss me like rival retailers. Took the time to answer my questions. This nailed it for me, so as soon as the TV and soundboard came back in stock I went in to order. It came in sooner than I thought, and they helped load it into my car. Treated like a valued customer from the first to last interaction.

Great service & value for Money - Luca was patient and thorough guiding me through all the various options and the best TV for the rooms. All installed and working fantastically well.

Great tv purchased , very happy with product and price. Very friendly and supportive staff who helped me transport to car. Great overall experience. Also feel secure that if future problem occur with product they reassured to contact them without worry. 12mth warranty.

The staff at the Lichfield Branch were amazing and so helpful and really supported and helped me with the TV and Soundbar that u ended up purchasing. They were also so knowledgeable and so helpful. Tim and Tom just want to say thank for all your help/advice.

Good service as always thank you

Really good company to deal with and they live up to there reputation of being helpful and good value for money.
I have purchased all of my Tv and hi fi electrical goods from Richer Sounds and i would strongly recommend them .

Excellent service from buying and tuning by. Andy Jones