Richer Sounds - Liverpool Reviews 

samsung the frame bezel fitted perfectly
price was fantastic

Ordered a FiiO K11 and it was delivered to store free, within 24 hours. Excellent communication.

Just a brilliant company, personal attention and feels like an old style retailer, where the staff give really good, patient advice.

Always helpful and knowledgeable

Very happy with the TV provided. Staff really helpful

Lovely staff, very helpful, nothing too much trouble

Perfect 💪💪 Thank you for tv

I recently bought a CD player from the Liverpool store under their 14-day return policy. When I tested the new unit at home, a number of my CDs had skipping issues at some point during the album - something the previous players never did.
When I took the player back to the store, the staff were very professional and issued a full refund without any further questions.
Great service

Really disappointed that Package arrived in original manufacturers box. This was to be a birthday present for my son but arrived in White Sonos box with huge delivery sticker stuck on and the white box was absolutely filthy and had been squashed in one corner. Not all suitable at all for a birthday gift.
I don’t recall seeing an option, while ordering, to receive in manufacturers box, so I expected it to arrive in a secondary box with Sonos box protected inside.

Richer Sounds is always competitive and service is overall impeccable.

Excellent service all around, Great experience friendly staff and great prices and selection.

I originally went to richersounds to look at Projectors and after a very detailed presentation from Andy I realised a large screen TV was best for me so I purchased the TCL 98Q9BK 98" TV at a great VIP price, I have mounted it on a wall and its Amazing the picture quality is brilliant, I also purchased a Samsung Soundbar Q99OF at another VIP price which is also mounted on a wall with the supplied brackets and it sounds Amazing, Firstly I would like to thank Andy for his expert knowledge and guidance in helping me to chose the right equipment for me and at the right price, also I would like to thank the other members of the team I also dealt with Stuart, Dave and Justin in making this an enjoyable experience I wouldn't go anywhere for my entertainment equipment,
Many Thanks Brian P....

Perfect as usual with Liverpool richer sounds. Sure it was kelvin i dealt with

From initial discussion around what I was looking for , to booking a demo and trying various kit, the experience was first class from Diego and the team.

Nothing was any trouble and the expert advice second to none.

Delivery arranging was again a breeze and no issues with sorting dates to suit.

Purchasing new kit has been a great overall experience and looking forward to getting it all set up.

Highly recommended and fantastic user experience

Great customer service from start to finish. It’s very seldom you find shops these days with knowledgeable staff. Will definitely use again.

My latest visit to Richer Sounds, Liverpool is the second in the past twelve months and, on both occasions, the level of help, knowledge and advice has been excellent. I cannot thank Andy enough for his understanding of my requirements and for his suggestions as to how to meet them.

Thanks once again. Brilliant service!

The main reason I give a high score is because of the time staff (Justin) was prepared to give showing me different options so I could get the best one

Price of tv was matched by one or two other retailers but the 6 year guarantee is great for the buyer

Brilliant customer service from Kelvin which is so hard to come by these days. Kelvin is extremely knowledgeable about the products, which allowed him to confidently recommend the most suitable soundbar and TV for our needs.
We did not feel rushed to make a decision, with a few options provided for our budget.
I cannot recommend Richer Sounds enough, they (and Kelvin) are top notch so I wouldn't go anywhere else. Price wise, they were the cheapest too so all in all an absolutely excellent experience. 💯