Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service and friendly staff. They always make time to listen to you and understand your requirements before helping you select the best options to suit your requirements and budget.
Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrive... Toon meer
Bedrijf heeft geantwoord
Had a problem with a TV I bought at the Maidstone Store 9 months ago and Ben the store manager went above and beyond the call of duty to sort it out for me. One very satisfied customer who will as He... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
17 Earl Street, ME14 1PL, Maidstone, Verenigd Koninkrijk
- 0333 900 0062
4,9
Uitstekend
2K reviews
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Great service
Great service! Best price and friendly and hotel helpful sales team. Definitely one of the best retailers!
28 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Maidstone store and the delivery company.…
Between the Maidstone store and the delivery company it was a nightmare as I was getting different information from the two of them.
I have been a Richer Sounds customer for many years and I have always had perfect service.
At the moment, I doubt if I will ever use you again which makes me very sad.
Colin Reed
26 augustus 2026
Antwoord van Richer Sounds - Maidstone
I was truly sorry to read your comments, and that you've been left feeling that you don't want to come back to us after so many years shopping with Richer Sounds.
Of course we take feedback seriously and will be in touch with you directly to both obtain a more detailed account of what went wrong, so we can ensure urgent lessons are learnt, as well as try to repair things with you and put this right..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Very Helpful
Fast response to email enquiry with essential advice which resulted in the purchase of a device.
27 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Outstanding service
Outstanding service, over the phone from Maidstone RS. have bought a few items from RS over the years and they are always helpful and all staff know their stuff.
Would highly recommend RS
24 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Always helpful
20 april 2026
Antwoord van Richer Sounds - Maidstone
Thank you for the feedback and for taking the time to leave us a review.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
Satisfied customer
We have purchased our tvs and other items from Richer Sounds for many years now because we find the staff helpful, know the products and if there is a problem at any time in the future it is sorted out.
22 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thank you for your 5 star review!
Fantastic offer on a customer return…
Fantastic offer on a customer return and fantastic service. Very happy with my Sony Bravia 8 II
23 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Great experience from the initial…
Great experience from the initial ordering process to collection from the local store.
21 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
Great service
Received standard email from richer sounds and noticed the price of the TV I had recently purchased had dropped by £50. Completed the online price promise form and had a call from Jay around an hour later to arrange the refund. No quibbles, all sorted quickly and refund appeared in my bank account a couple of days later. Excellent service.
20 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thank you for your wonderful feedback
I bought a TV through richer sounds
I bought a TV through richer sounds, picked it up from the Maidstone store and they were great, friendly and courteous..the ordering was easy, great company with great personal service..
I thought a part was missing and emailed them and received a really helpful and intelligent email back asking me to check the packaging and of course it was all my fault but they were really courteous..
Many thanks richer sounds maidstone
17 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thank you for your 5 star review!
Antwoord van Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very good service and advice both in…
Very good service and advice both in the shop and on the telephone
14 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful over the phone
Very helpful over the phone, helping me as to how to measure the TV and confirming new size and the unit it has to go on.
13 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thank you for your 5 star review!
First class service from people who…
First class service from people who knew their products
13 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Bought online at a great price
Bought online at a great price. Arranged to pick up in store.
Staff were very helpful and knowledgeable.
I was helped to carry my purchase to my car.
Overall a good shopping experience, I would recommend Richer Sounds if you're buying TV's and Music systems.
Worthwhile going into the Maidstone store to check out everything and get good advice.
11 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thank you for your wonderful feedback
Ordering was easy and delivery on time.
10 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Very useful telephone conversation…
Very useful telephone conversation before purchase filled by next day delivery. Items delivered in good condition.
6 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Joseph was extremely helpful in getting…
Joseph was extremely helpful in getting the right connection for me between the headphone DAC and my tv.
7 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Product arrived quickly
Product arrived quickly . Sound quality not bad for the money.
8 augustus 2026
Antwoord van Richer Sounds - Maidstone
Thank you for your feedback, and for taking the time to leave us a review.
We hope you enjoy your new purchase!
The Customer Experience team
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