Richer Sounds - Maidstone Reviews 

2.237
TrustScore 5 uit 5

4,9

17 Earl Street, ME14 1PL Maidstone, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Bought online at a great price. Arranged to pick up in store. Staff were very helpful and knowledgeable. I was helped to carry my purchase to my car. Overall a good shopping experience, I would re... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very helpful over the phone, helping me as to how to measure the TV and confirming new size and the unit it has to go on.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 17 Earl Street, ME14 1PL, Maidstone, Verenigd Koninkrijk

  • 0333 900 0062

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(2.237)

24.644 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Excellent service

Well run and organised. Competitive prices and delivery of my LG OLED TV was the morning after I ordered it. Plus free extended warranty. Overall a very good buying experience. My family and friends have used them many times over the last few years and have always had good service.

23 maart 2026
Review zonder uitnodiging
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Antwoord van Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

great deal

great price for telly beat internet and currys hands down

22 maart 2026
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Antwoord van Richer Sounds - Maidstone

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Excellent Customer Service at Richer Sounds- Maidstone.

Was loosely browsing for a pair of speakers in Richer Sounds at Maidstone. Sam came to our assistance and was nothing but helpful. He showed us a pair of Dali speakers that were reduced, and set them up for us to hear whilst we shopped elsewhere. When we returned they were all ready and sounded great. We bought them and are happy. Then a week later Sam called me to see if they were ok. What great customer service and well worth a 5 star review. Well deserved Sam, and thank you 👍

20 maart 2026
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Antwoord van Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

A long-time customer of Richer Sounds…

A long-time customer of Richer Sounds is always my first (and usually only) port of call for TVs and hi-fi for over 30 years. Always highly recommend them to others

15 maart 2026
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Antwoord van Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Great Service from Richer Sounds

I had a fantastic experience with Richer Sounds. Ben, the manager, was incredibly knowledgeable and helpful. The prices were very competitive, and the level of service easily beat all other retailers.Highly recommended.

12 maart 2026
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Antwoord van Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Great Customer Service

Great Customer Service, good experience with a passion for sound!

12 maart 2026
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Antwoord van Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Very good customer service

The item I purchased was out of stock at time of ordering. Both the online sales team and the team at Richer Sounds, Maidstone were very helpful advising likely delivery date.
I requested the item be delivered for my collection to the Maidstone shop via DPD. The whole process ran very smoothly and without a hitch.
I have been buying my hifi and tech from Richer Sounds on and off for years. Its great to see the same faces in the Maidstone shop from one visit to the next. That says a lot about continuity and quality of service.

11 maart 2026
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Antwoord van Richer Sounds - Maidstone

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service , they want to help the customers .
Better service and cheaper than the big stores

11 maart 2026
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Antwoord van Richer Sounds - Maidstone

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Loved the individual element of the…

Loved the individual element of the service Piers took time to advice and help me make my decision however I changed my mind in some stands and changed the speakers for floor ones, however that was my choice, th exchange was made easy so overall my experience was a great one

Thankyou all
Keep up the fantastic service

11 maart 2026
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Antwoord van Richer Sounds - Maidstone

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Once again excellent service

Once again excellent service. Price matched as promised and Sonos speaker was delivered next day.

10 maart 2026
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Antwoord van Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Staff were very knowledgeable and…

Staff were very knowledgeable and helpful. Prices were competitive. Phone was anwered quickly by a human. It was efficient and very helpful. Would recommend.

8 maart 2026
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Antwoord van Richer Sounds - Maidstone

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Great service

Great service

8 maart 2026
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Antwoord van Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 4 van de 5 sterren

Piers impartial sales advice was clear…

Piers impartial sales advice was clear and understandable.
He explained all the different models and performance of the tvs in my price range.
He also arranged delivery and installation for a convenient time

7 maart 2026
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Antwoord van Richer Sounds - Maidstone

Thanks for taking the time to leave your review — it’s great that Piers was able to provide the right advice and help you understand the differences between the models which we appreciate can be daunting, when there is so much choice.

We’re also pleased everything was arranged smoothly with delivery and installation at a time that suited you. Our teams always aim to make the whole experience as straightforward and stress‑free as possible, so it’s reassuring to know that came across.

Of course if there’s anything further we can help with don’t hesitate to get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Great Professionals

Knowledgeable, pleasant and helpful team in Maidstone.

Very good experience and I will definitely be back.

Thank you

6 maart 2026
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Antwoord van Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

These guys are always good

These guys are always good, highly recomended :)

4 maart 2026
Logo Richer Sounds - Maidstone

Antwoord van Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 4 van de 5 sterren

Competitive pricing and knowledgeable…

Competitive pricing and knowledgeable staff pointed me in direction of purchase

28 februari 2026
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Antwoord van Richer Sounds - Maidstone

We're really glad you found our pricing competitive and staff helpful in guiding your purchase, and appreciate the positive feedback!

The Richer Sounds team

Beoordeeld met 5 van de 5 sterren

Top Quality Service

Brilliant service and best price!
Not just sales, also after sales
The sort of service when you need it!

5 januari 2026
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Antwoord van Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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