Richer Sounds - Manchester Reviews 

1.380
TrustScore 5 uit 5

4,9

268 Deansgate, M3 4JB Manchester, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Adrian, the store manager was a calm character, zero hard sell and just helped me make choices I'm still very happy with. I got to try the equipment I was interested in without being rushed. My first... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

People are your strength but you need better systems. Jeff from telesales gave me a fairly good offer on a higher shelf CD player but when sent a link to pay, after my bank's block on the card re... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very good service and a good price for the two T.V's Ryan from the Deansgate branch was brilliant in helping us he was polite understanding and genuinely happy for us, the tv's are really great with... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 268 Deansgate, M3 4JB, Manchester, Verenigd Koninkrijk

  • 0333 900 0086

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(1.380)

24.644 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Thanks in particular to Sam from the Manchester branch for excellent customer service when my ear buds were seemingly faulty. I chose Richer Sounds to be able to get professional advice about what to buy and I got that in both Manchester and Liverpool.

12 januari 2026
Beoordeeld met 5 van de 5 sterren

I had a visit to the Manchester City Centre store

I had a visit to the Manchester City Centre Richer Sounds store and ended up purchasing a turntable, amplifier and speakers. Ryan helped me out, and this was incredibly useful. I had in mind the system that I wanted to get, and we made a few tweaks after discussing things in more detail. The whole experience was relaxed, enjoyable and stress-free. I fully recommend the Manchester store. Thank you, Ryan, for all of your assistance.

18 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Service

Staff were patient, knowledgeable and helpful. Listened to what I wanted, then helped to pinpoint what something that matched my requirements. Guidance was given re budget against value for money. Discount was given for VIP membership, my purchase has a 6 year guarantee, and it's free delivery.
The only downside was having to wait as my model was out of stock.

10 januari 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Excellent service throughout

Excellent service throughout, very knowledgeable on products and great prices

9 januari 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Store staff were extremely helpful

Store staff were extremely helpful and gave a great advice helping choose a turntable to suit my needs and budget, which was in the sale too :) Another great store experience.

14 januari 2026
Review zonder uitnodiging
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Great value and service

After doing a lot of research, I had a shortlist of components for a hi fi system. I went into the Manchester City Centre store and had a good discussion with Matt, and settled on alternative speakers that he recommended and was able to demo.

The service was excellent, they were priced extremely competitively and I received everything 2 days later. I’m very pleased with my system and my experience with Richer Sounds.

12 januari 2026
Review zonder uitnodiging
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Bought a pioneer dj plx500 from…

Bought a pioneer dj plx500 from Manchester store recently and the service given was excellent. Young man called shiv answered all my questions and set up the turntable for me to try and experience the sound first hand. I also received a good deal on my purchase so thank you to all at Richer sounds Manchester

3 januari 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Excellent service and advice given to…

Excellent service and advice given to us by Ryan, thoroughly impressed with his knowledge which helped me make the right choice!

10 december 2025
Review zonder uitnodiging
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

No problems.

Had what I wanted at an acceptable price. Easy to order on the phone. Prompt delivery. No problems.

2 januari 2026
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 1 van de 5 sterren

NOT the company they once were

Not the company they once were. Very very poor customer service and not nice people in charge of the shops? Where is Mr Richer? Why is he not supervising his staff properly anymore? Not run by genuine people like it was in the past. Used to be THE Audio Shop. Not anymore. Luckily there are now other companies that offer similar warranties.

8 januari 2026
Review zonder uitnodiging
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Dear Mr Blyth,

Firstly I should point out that this review is posted on our Manchester branch page, with whom you have had no contact. Without going fully into the specifics of your issues publicly here, having dealt with your complaint extensively I do feel your review is unfairly harsh and doesn’t reflect what actually happened in relation with your television.

I understand things do go wrong from time to time of course and we will always do our upmost to help our customers resolve them when they do. I’m sorry however on this occasion we were unable to do so because despite you insisting your item had a very obvious fault of a loud noise, it showed no signs of that whatsoever when we tested it in our workshop.

I do hope however that prospective customers will consider the many thousands of happy customers who review us positively here on Trustpilot and allow us to maintain our 4.9 rating, furthermore I’m pleased to confirm we have since reached a compromise with you on a partial refund.

Seniorcomplaintsteam@richersounds.com

Tom Griffiths,
Head of Customer Service
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Great service as always

Always a fantastic service and easy to sort out any issues.

30 december 2025
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

This business always goes the extra…

This business always goes the extra mile. Great courteous and knowledgable staff who are a pleasure to deal with. I have dealt with Richer Sounds over many years, and it always amazes me that their standards never slip. As always 10 out of 10!

27 december 2025
Beoordeeld met 5 van de 5 sterren

Great to speak to guys who really know their stuff

Fantastic experience from start to finish. I was given a thorough demo of Sonos and DENON which highlighted the pros and cons of different sized options. I went for the DENON Home 250 in the end and really pleased with it. Great sound in a largish kitchen and looks fantastic in white. Alexa works a treat and links up with Spotify account to play music / playlists without having to pick up my phone. Even my wife approves which is always a bonus and not something you normally hear when buying speakers! Thanks guys, great job as usual.

29 december 2025
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Within minutes the Manchester shop was…

Within minutes the Manchester shop was able to solve my problem and order a new TV to be delivered at the end of January

27 december 2025
Logo Richer Sounds - Manchester

Antwoord van Richer Sounds - Manchester

Thank you for your 5 star review, it’s lovely to read your comments.

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