Richer Sounds - Milton Keynes Reviews 1.727

TrustScore 5 uit 5

4,9

556 Elder Gate, MK9 1LR Milton Keynes, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Outstanding service, as expected. Prompt delivery by very helpful crew, Zak and Ian. Why would you shop anywhere else? It has to be Richer Sounds.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I would call the service Milton Keynes Richer Sounds gave in one word - Perfect, From initial contact, to listening in their demo room, to delivery, to an additional visit by them on Sunday morning... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I phoned previously to ask several questions about the hifi unit I was interested in buying. Mark was more than helpful with answers to my questions. Very polite and I couldn’t have got better serv... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Visited the MK store with an idea to create a home cinema. Should have visited them before I started to buy a projector. Staff talked me through what I wanted to achieve and after lots of maybe’s it t... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 556 Elder Gate, MK9 1LR, Milton Keynes, Verenigd Koninkrijk

  • 0333 900 0054

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Outstanding service

Outstanding service, as expected. Prompt delivery by very helpful crew, Zak and Ian. Why would you shop anywhere else? It has to be Richer Sounds.

1 juni 2026
Review zonder uitnodiging
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Excellent Service

The way that we were listened to and your staff members went out of their way to make sure we got what we were looking for.

21 mei 2026
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Had a problem with my free sat recorder…

Had a problem with my free sat recorder and the staff couldn’t have been more helpful and have organised a new one

19 mei 2026
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

I phoned previously to ask several…

I phoned previously to ask several questions about the hifi unit I was interested in buying.
Mark was more than helpful with answers to my questions.
Very polite and I couldn’t have got better service.

20 mei 2026
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Salesman was very knowledgeable and…

Salesman was very knowledgeable and ordered samsung tv on Tuesday delivered Thursday at the time that was quoted to me. Very pleased.

18 mei 2026
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Bought from you before

Bought from you before. Always knowledgable and friendly service. Made me feel confident that I was buying something that would be right for me.

16 mei 2026
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Visited the MK store with an idea to…

Visited the MK store with an idea to create a home cinema. Should have visited them before I started to buy a projector. Staff talked me through what I wanted to achieve and after lots of maybe’s it turned out not possible. Great advice and friendly helpful staff. Prices as keen as industry standard but advise priceless.

16 mei 2026
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 3 van de 5 sterren

New TV arrived today from the Milton…

New TV arrived today from the Milton Keynes store via courier which took 9 days and they supplied the wrong remote for the TV so now have a television I can't set up or use

14 mei 2026
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

I was very sorry to read about the delay and the issue with the remote on arrival. As this was a large clearance model sourced from store, it required a third-party courier collection, which can take a little longer, but we should have managed expectations around this more clearly from the outset.

Furthermore, we should also have ensured the correct remote was supplied, and I appreciate how frustrating this would have been when you were trying to get set up. I will of course raise all of this with the store manager to ensure they urgently improve.

In the meantime I understand the store have since been in touch to resolve this and arranged a partial refund, but if there’s anything further you need help with, please feel free to contact us at the address below.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Every went very smoothly

Every went very smoothly, in line with what I was expecting and the record deck was straightforward to install once I got it home.

15 mei 2026
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Antwoord van Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

I used Richer Sounds because I could…

I used Richer Sounds because I could get £100 discount by joining the VIP Members Club. I was very impressed with the Next Day Click and Collect service as well. I wouldn't hesitate to use this shop again.

14 mei 2026
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Richer Sounds MK

Great customer service from Adam and the team.
No rush, no pressure and true enthusiast input throughout. A great speaker audition experience in store followed up by a home trial without obligation. Thank you

12 mei 2026
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Antwoord van Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Helpful, cheerful and resourceful.

I was in search of a product which would enhance the sound of my TV and streamed music.
The salesman showed me several products which had these facilities but were more expensive than I wanted to spend. He conferred with his colleagues and between them they came up with a more affordable product which they could order for me.
I then did further research online where I found the identical product but £20.00 cheaper. The company agreed to price match so I ordered it through them and they delivered it to my home the following day.
The sales team were cheerful as well as being helpful and resourceful. I will always give them the opportunity to supply me as I prefer to deal with real people as opposed to online.
I am happy to recommend the company.

26 maart 2026
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Excellent company

Richer Sounds have always offered professional and unbiased advice, together with great service and competitive pricing.
Excellent company.

11 mei 2026
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Very nice staff and helpful,even a…

Very nice staff and helpful,even a customer gave me advice and to.d me to always shop there because they were so knowledgeable.

8 mei 2026
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Antwoord van Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

MY CINEMA MUSIC ROOM

So got most of my equipment from Richersounds in Milton Keynes and this is the list . MARANTZ CINEMA 30 ALSO MAGNETAR UDP900 MK11 AND HISENSE PX3 PRO AND AUDIOQUEST CABLES TO ADD TO MY AUDIOQUEST NIAGARA 1200 AND ARCAM CD5 AND ARCAM A5+ AND FINALLY MY REGA PLANAR 3 RS EDITION TO BE ADDED SOON. I CANT THANK RICHERSOUNDS ENOUGH ON THERE HELP AND ADVICE AND GETTING MY STUFF DELIVERED TO ME AND THEN ME FINALLY GETTING MY ROOM FINISHED OFF IT'S TAKEN A FEW YEARS TO DO BUT THE END RESULT IS OUT OF THIS WORLD AND NOW ITS SIT BACK AND WATCH MY MOVIES AND LISERN TO MY MUSIC AND ENJOY SO A BIG THANKS AGAIN TO RICHERSOUNDS AND ALL THE STAFF THERE .

25 december 2025
Review zonder uitnodiging
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Great range of sound products

Wide choice of options from premium to economical, all ranges available.Very friendly staffs, helped me choosing the right product in a reasonable price.

9 mei 2026
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

The staff in the Milton Keynes branch…

The staff in the Milton Keynes branch were so helpful and a pleasure to interact with. They made the sale of my new TV a breeze. I highly recommend A+++++

8 mei 2026
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

I would call the service Milton Keynes…

I would call the service Milton Keynes Richer Sounds gave in one word - Perfect,
From initial contact, to listening in their demo room, to delivery, to an additional visit by them on Sunday morning to check set up, I had had problems with connecting the streaming unit - silver listener…..’ resolved quickly.
And totally happy and content with how it sounds, just Perfect !!

7 mei 2026
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Brilliant company

Have used Richersounds for many years and cannot fault the service.
Excellent on-line and in store expertise together with a friendly attitude.
Well done Julian for building a great company - a great shame other companies haven’t followed your creation.

13 mei 2026
Review zonder uitnodiging
Logo Richer Sounds - Milton Keynes

Antwoord van Richer Sounds - Milton Keynes

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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