Richer Sounds - Norwich Reviews 

2.051
TrustScore 5 uit 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent deal on Nebula X1. Very friendly staff when I picked it up at Norwich branch. The whole buying experience from enquiries before purchase to follow up after was first class. I chose Richer So... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I somehow disconnected my Wiim mini and struggled to reconnect it. Seb at Richer Sounds, Norwich was able to talk me through the process over the phone. I’m not tech savvy but he was able to very p... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 21 St Giles Street, NR2 1JL, Norwich, Verenigd Koninkrijk

  • 0333 900 0046

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(2.051)

24.595 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Amazing value ,A lot cheaper than…

Amazing value ,A lot cheaper than Argos, well organised delivery with update from van driver

9 april 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Useful advice

Useful advice, good products, delivered on time.

6 april 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Excellent help and advice

Excellent help and advice, and tons of patience with my many question.
The purchase and collection were easy to do.

6 april 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Great service from all the staff I…

Great service from all the staff I dealt with from the Norwich branch! Very knowledgeable and extremely helpful! Can’t recommend enough!

7 april 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Obvious where to shop first.!

So , decided i "wanted, not needed" a new telly.
Did my research as to all the modern bits and bobs.
Headed to a " high street store" to look at them and do comparisons.
Discovered that the telly i'd chosen would not fit on my unit so back to the drawing board.
As a regular shopper at Richer Sounds , that's where i headed when i had made my decision. Only to find, yet again my second choice would not fit on my unit.
Roger suggested another model which would fit but £150 more.
Back home, decision made. Back to Richer Sounds i've decided. same model but next size up and it would fit.
Ordered and remarkable fantastic delivery 48 hours later.!
Then i could not get my Humax recorder to pair up or my Denon soundbar.
One phone call to Richer sounds and further attempts, no joy. Sunday, popped in and spoke to Tony. Without any hesitation he went through all the options to try and i went home and by Sunday evening all was well at last.!
This store is outstanding, no hard sell, no upselling for the sake of it and genuine people wanting to give you the best service possible.
I've bought hi-fi,s and headphones previously and this tv adds to the list.
At £500 cheaper than the tv's makes own website and £100 cheaper than the obvious high street retailer Richer Sounds will always be the place to go.
Thankyou to Roger, Tony and Seb.

8 april 2026
Review zonder uitnodiging
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Very helpful staff

Very helpful staff, good advise and good service price and delivery.

7 april 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Great service and prices, very helpful

Very helpful and patient going through options and details. Great deal too!

1 april 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

I knew what I wanted to buy and…

I knew what I wanted to buy and fortunately Richer Sounds had one in my local store. I went into the shop bought it and walked out. The guy who sold it to me gave me the correct item.

27 maart 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Unbelievable sound

Expensive soundbar BUT unbelievable sound.
Worth every pound!

29 november 2025
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

A quality and personal service from knowledgeable people

We had a phone call to discuss the kind of hi-fi system we were looking for, which was followed by three quotes and further information about the products. We visited the store and were able to see some of the equipment we were considering and the advantages of each before making our choice. Very happy with the quality of service and knowledge shared.

31 maart 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Excellet!

Nice friendly staff. And a really good free extended guarantee on my new TV! A better price than all competitors, and a local shop too! 10/10

2 juli 2025
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Very helpful staff as always

Very helpful staff as always, very knowledgeable about product.
Thank you for your assistance, brilliant set of headphones.

30 maart 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Long Term Customer

I've been buying from Richer Sounds for many years. The customer service is outstanding and the prices cannot be beaten.
I recently bought a product (from my local store in Norwich) that did not meet my expectations. I was able to return it for a full refund with no quibbling from the staff.
Talking of the staff, the are very knowledgeable regarding the products they sell.
I highly recommend Richer Sounds.

1 maart 2026
Review zonder uitnodiging
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

I'll go there again

Tried Beyerdynamic 1770 and 1990s in their listening room. Very relaxed atmosphere, no pressure to buy. Very good experience, knowledgeable staff and highly recommended

30 maart 2026
Logo Richer Sounds - Norwich

Antwoord van Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

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