I called the Telesales number and was in a queue, which initially was annoying, but got transferred to a shop after a short while. When I explained what I was after the shop assistant proved very help... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience... Toon meer
Bedrijf heeft geantwoord
Richer Sounds provides an easy service to pick the perfect TV. Everything was straightforward from ordering to delivery. They matched and beat other competitors' offers. Richer Sounds is definitely th... Toon meer
Bedrijf heeft geantwoord
Always trust Richer sounds for best service, and honest advice from the team at the Sheffield store. The TV I bought was price matched so saved me a few quid and the 6yr gurantee was a bonus... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
130 Whitham Road, S10 2SR, Sheffield, Verenigd Koninkrijk
- 0333 900 0034
4,9
Uitstekend
2K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good honest advice for both my…
Good honest advice for both my purchases, and they even helped me carry my items to the car
30 april 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Very knowledgeable
Very knowledgeable, easy to talk to, offered suggestions which did not necessarily mean more money. What’s not to like
4 mei 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Staff were helpful and polite
Staff were helpful and polite. I have no issues with that side of my purchase.
The problem is with the location of your Sheffield store. It is in an area with very limited parking and many resident parking restrictions. Traffic is always a problem too due to its location and close proximity to hospitals. This makes collection of items very awkward indeed. Ideally , you should move to a more accessible site
3 mei 2026
Antwoord van Richer Sounds - Sheffield
Thanks for taking the time to leave us your feedback, and for the kind comments on the team which I’ve passed on.
We do understand the points you’ve raised around the store’s location. Being close to the city centre does bring some challenges in terms of traffic at busy times; however, there are a number of nearby parking options, including bays on Moor Oaks Road and Parker’s Lane car park just a short walk away and we’re always happy to reimburse parking costs for our customers.
Of course, we appreciate that getting into store isn’t always the most convenient option for everyone, which is why we also offer a full telesales service along with home delivery, so you can still get the same expert advice.
If there’s ever anything further we can help with, please feel free to get in touch via the details below...
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
On delivery only one person delivered…
On delivery only one person delivered the product. Which he managed but it was a 65 inch tv. It was really heavy , really needed a second person
2 mei 2026
Antwoord van Richer Sounds - Sheffield
Thanks for leaving us a review, and for the feedback about the delivery team which we will discuss with the courier in question. We hope the new TV is to your liking!
The Richer Sounds team
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Really helpful
Really helpful, knowledgeable, about their products , spot on service, will recommend
29 april 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Came away with a great stereo that…
Came away with a great stereo that suited our needs. The chap that helped us was friendly, helpful and was interested in our set up at home. My wife and I were allowed time in the shop to brouse around & discuss.
24 april 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Great customer service excellent…
Great customer service excellent delivery wil use again and again
22 april 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review!
My 5 year old TV broke and parts could…
My 5 year old TV broke and parts could not be obtained as it was now discontinued, a gift voucher towards a replacement reflected on the value of my broken TV was offered to which I happily accepted, I went into the Sheffield branch and purchased a replacement using the voucher as part payment which arrived the following day with a 6 year guarantee.
Everyone involved in this process from the repair team admin, sales staff and delivery were excellent and friendly.
I am more than happy with the replacement TV I purchased as it was virtually the same as the previous one but lighter and has a better screen.
This experience has reinforced the reasoning why I only ever buy from and recommend to others Richer Sounds.
21 april 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Item wanted was not in store but…
Item wanted was not in store but ordered and delivered to my door in 36 hours so thank you
21 april 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service all round
Excellent service all round. Price matched at a very good price. Great communication throughouT. Sales staff were helpful, knowledgeable and friendly. This is the second TV we have bought from Richer sounds. The six year warranty gives peace of mind. We had to have a repair on our previous TV. The service was good. Pick up from home and delivered back in good time. Highly recommend Richer Sounds.
14 april 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Great service from the Sheffield…
Great service from the Sheffield shop,thanks for your help.
15 april 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Song Bravia 32 inch tv
Good picture and nice interface on Android TV, I mainly use the TV through my BT box... My only gripe is the sound is a bit thin and lacking had to alter the bass and treble to get better sound but doesn't compare to the 20 year old Samsung of same size 32 inch tv... Love the fact that Richer Sounds offers 6 year warranty on this model and after calling the Sheffield shop the sales assistant did price match with competeter then under cut that price by another £10...The buying experience with Richer Sounds is good
18 april 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your review, and for the positive comments about both the Sheffield team and your overall buying experience.
Modern TVs are much slimmer in design, which can sometimes limit the depth and richness of the built-in speakers compared to older models. There are a number of simple ways to improve this, such as the addition of a sound bar, so I will arrange for one of our team to get in touch and go through some options to help you get the best from your setup.
If you’d prefer to contact us directly in the meantime, please feel free to use the details below...
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good in store but delivery poor
The in store staff are very good but the delivery companies are well below average communication was poor & the next day delivery was cancelled on the morning of the delivery staff hung up when asked for a delivery time
16 april 2026
Antwoord van Richer Sounds - Sheffield
Thanks for taking the time to leave your feedback, and I’m sorry to hear about your delivery experience.
Whilst delivery issues can occasionally happen, in this case the delivery was cancelled due to the stock not being loaded as scheduled, we expect more from the couriers that represent us, and it’s clear this fell below the standard, particularly given the rescheduling that followed.
I can see the delivery was ultimately completed a few days later and, alongside raising this with our delivery partner, I understand our customer service team have since been in touch with to resolve the situation.
If I can be of any further help in the meantime of course, please do get in touch using the details below...
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
it was easy to order and track delivery…
it was easy to order and track delivery of my new tV at a Competitive price
8 april 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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