Visited Sheffield store. I had a bundle in mind. Technician Paul, helped me be sure of what i wanted. having viewed other products. After reviewing technical information of said products and balanci... Toon meer
Bedrijf heeft geantwoord
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In all of my dealings with Richer Sounds I have found them to be professional, fair, knowledgeable and helpful. Most recently I have had dealings with David who was friendly, affable and listened to m... Toon meer
Bedrijf heeft geantwoord
Helpful advice in store and were given detailed information about the TV including pros and cons of other TVs. Found the price that we were given was the cheapest around. Much to our surprise delive... Toon meer
Bedrijf heeft geantwoord
Popped into their Sheffield store after phoning to see if they had the speakers I wanted setup, they didn’t but assured me they would have them ready for me when I came in next day. Very happy with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
130 Whitham Road, S10 2SR, Sheffield, Verenigd Koninkrijk
- 0333 900 0034
4,9
Uitstekend
2K reviews
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Top Quality
I've bought two TVs in the last few months from this top quality shop (Sheffield Branch ) Both LG , one Oled C5 one Qned. Two different members of staff, both very knowledgeable which on TVs I am not but I was treat with respect and they patiently answered all my many questions in a non tech way that was easy for me to take in.
A top quality store in every way.
21 juli 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your wonderful feedback
Richer sounds service a is second to…
Richer sounds service a is second to non - the person I dealt with (Conor) was most helpful as the projector I wanted was out of stock but he did manage to find one at another of their shops and this was delivered a few days later.
21 juli 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Great Service
Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience room which made our sons birthday even more special. No hard sell at all which impressed me. I have bought items from there myself and always found them very helpful and fair. Would recommend.
21 juli 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Honest helpful advice from David and…
Honest helpful advice from David and good prices for quality ji fi equipment.
18 juli 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Conor of Richer Sounds Sheffield
Conor was very helpful in explaining the benefits of the Bluetooth headphones. As usual, Richer Sounds shows why buying from a retail shop with real people is always better than on-line shopping for this kind of thing
17 juli 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Couldn’t have been better
Spoke to Geoff on the phone to make sure the items were in stock. This was checked and verified. Said I’d be along later that day and the items were ready to be picked up. All very straightforward and easy.
17 juli 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Friendly and helpful staff who are very…
Friendly and helpful staff who are very knowledgeable .Prompt delivery of item purchased.
15 juli 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review!
Really friendly staff who were very…
Really friendly staff who were very helpful great products at great prices. Delivered the following day as promised! Well done
15 juli 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Antwoord van Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Excellent as always
Excellent as always. So few companies truly get customer service right but these guys do it consistently.
13 juli 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your wonderful feedback
Local promises - local satisfaction
No problems at all in purchasing my TV online from Richer Sounds.
The adverts showed members of Sheffield staff who would be willing to assist me if problems arise.
On receipt of my LG tv, I had difficulty setting it up.
I used the 0333 telephone line and was put through, disappointingly, to an LG helpline. Not the friendly local staff willing to assist me!
At the age of 84 modern technology isn’t always easy to grasp.
A local sympathetic ear would have been reassuring instead of a foreign lady I had difficulty understanding, though helpful.
Since, Richer Sounds contacted me and couldn’t apologise enough for the problems I had.
Each time I’ve spoken with their agents, they have always sought to help - and they certainly have.
I would never hesitate in purchasing from this company in the future.
The main problem was my misunderstanding of the TV setup (age eh!).
Their main task is making sure the customer is always happy - and I am.
Thanks Tom and Theo at Richer Sounds.
14 juli 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your review although I was sorry to read you experienced some set up issues.
Manufacturers are often best placed to provide first-line support as they have access to specialist diagnostic tools for example, that often help resolve teething issues quickly, although we have been careful to make sure that for customers who would or speak with a member of the Richer Sounds team, we still provide a direct route to a colleague, and explain this within the phone system options. We also list the direct numbers to all the local branches on our website.
I'm sorry if this was unclear for any reason of course and as well as reviewing the phone system options, I will arrange for a member of the team to contact you directly to ensure the product is working as it should and resolve any outstanding problems.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Really helpful bought a Wiim amp and…
Really helpful bought a Wiim amp and it’s v good , spoke with these on the phone and helped so much .. best shop for audio by a mile 👌
11 juli 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
System Enhancement. Following my recent purchase of a pair…
Following my recent purchase of a pair of Argon Audio Forte powered speakers from Richer Sounds for my TV set up, I decided to add some bass to the system. With limited space and after detailed research, I went with the 6” Argon Malmo subwoofer.
I happily returned to Richer Sounds (Sheffield) as my initial experience with them was certainly 5*. Once again they did not disappoint.
Excellent service, sound advice, competitive price all combined with super fast delivery that has, once again, made me a very happy customer and perfectly satisfied with the results of the enhancement to my system.
Highly recommended, thank you!
9 juli 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Friendly and knowledgeable staff
Friendly and knowledgeable staff, good prices, well organised shop displays.
6 juli 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Antwoord van Richer Sounds - Sheffield
Thanks for the positive rating, and for the helpful feedback - this is exactly what we want to achieve!
The Customer Experience team
Antwoord van Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Fast delivery of item to store
Fast delivery of item to store. Easy collection. Very pleased with my purchase.
5 juli 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Values customers and delivers excellent…
Values customers and delivers excellent support to assist customers to select the best buy product .
4 juli 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Excellent service and price
Excellent service and price. Product turned up for in-store collection the next morning as advised.
30 juni 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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