I called the Telesales number and was in a queue, which initially was annoying, but got transferred to a shop after a short while. When I explained what I was after the shop assistant proved very help... Toon meer
Bedrijf heeft geantwoord
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Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience... Toon meer
Bedrijf heeft geantwoord
Always trust Richer sounds for best service, and honest advice from the team at the Sheffield store. The TV I bought was price matched so saved me a few quid and the 6yr gurantee was a bonus... Toon meer
Bedrijf heeft geantwoord
Can’t fault richer sounds. Best customer service in the business. Had an issue with my 5+ year old OLED TV. Called them up, and it couldn’t be repaired. I was credited £632 for a nearly 6 year old TV... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
130 Whitham Road, S10 2SR, Sheffield, Verenigd Koninkrijk
- 0333 900 0034
4,9
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I recently bought a Cd player but had a…
I recently bought a Cd player but had a issue with quite early on.
I took it back and it was exchanged with no quibble.
Staff at Sheffield really nice, helpful and knowledgeable.
Would recommend
24 maart 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Although I have not set up my Samsung…
Although I have not set up my Samsung HW Q990F just yet, the buying experience and price were excellent. Also the delivery company you use, BJS,
were prompt, friendly and very polite.
I used the Sheffield Branch where I spoke to Alex.
Stephen Caborn
23 maart 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Antwoord van Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Friendly and professional service…
Friendly and professional service before and after, my son recommended you, as he'd purchased a TV from you before, thank you,
20 maart 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Good price and very knowledgeable staff
22 maart 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your wonderful feedback
Great service
Great service. Good product. Even when you accidentally install the mount upside down, it didn’t take long to remove the 4 bolts and turn the tv bracket round. Tv now firmly secured to the wall.
22 maart 2026
Antwoord van Richer Sounds - Sheffield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Broomhill shop ! Go and visit ! …
The staff at the sheffield broomhill branch looked after us , listened and help !
It was the manager who dealt with us and he was a friendly helpful bloke !!
20 maart 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Great service and knowledgeable staff
Always very helpful and accommodating. Particularly appreciated the help from Olli and the post sales help over the phone from one of his colleagues.
20 maart 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great and speedy service
Great and speedy service, can't fault the guys in Sheffield in particular Ollie and Geoff, fantastic customer service. Highly recommmend, thank you very much!
18 maart 2026
Antwoord van Richer Sounds - Sheffield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Easy to order and collect
Easy to order online and TV was ready to collect the next day. Staff in shop very helpful.
16 maart 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service, help and advice
Great service, help and advice. Stuart was very sympathetic to an issue with my hi-fi purchase. The equipment was replaced without any fuss. I also purchased a subwoofer.
All is working to my satisfaction. Thanks very much!
15 maart 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Wonderful service
Wonderful service. Very efficient help when choosing
My TV. With help I made my choice on Sunday
TV delivered on Monday. Thank you
15 maart 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review!
Great staff
Ollie was excellent at helping me to choose the right components to my new hifi.
14 maart 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
If in doubt email the manufacturer …
I always use Richer sounds and they are really helpful and the prices are extremely competitive.
My last purchase was an Ortofon Concorde Blue, I went into my local branch and as usual the members of staff were friendly and helpful, I enquired about the stylus and was advised this particular product was designed for DJ’s for scratching, I was a little confused based on my research on the manufactures site and was offered a few alternatives but didn’t make a purchase due to my confusion,
I emailed Ortofon with the advice I’d been given by the store and they said the information given by the sales person at Richer Sounds was incorrect and the Concorde Bluewas the correct choice.
After I received confirmation I ordered the stylus online from Richer Sounds and it arrived in time, I fitted it and it’s amazing, I’m not blaming the gentleman in store as they can’t know everything, my advice is if in doubt e mail the manufacturers.
They almost lost a sale
12 maart 2026
Antwoord van Richer Sounds - Sheffield
Thanks very much for taking the time to leave such a detailed and balanced review. I’m sorry for the incorrect advice you were given in store regarding the Ortofon Concorde Blue however, which I appreciate was confusing, particularly when you’d already done your own research on the item.
Ortofon do produce such a stylus, specifically for scratching, but we don't range it currently. I've since raised the matter with the branch manager and his team asap, and reinforced the importance of always giving the correct advice.
I’m really pleased to hear that once you’d confirmed things with the manufacturer and ordered online, everything went smoothly and that you’re delighted with the stylus now it’s fitted. Of course if I can be of any help to you in the meantime do let me know..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
After sorting through OLED tv's on line…
After sorting through OLED tv's on line and getting close to te one for me noticed that Richer Sounds seemed to have all the best prices and the bonus of a 6 year warranty included in the price. Always been happy with Richer Sounds on previous purchases so decided to go there and have a look at the TVs I was considering in the flesh. As soon as I walked in I saw which one I would be buying which was the same make as the one that had just gone faulty after 8-9 years solid service.The shop guy did not hassle me just answered all my queries and told me about free next day delivery which was ideal so I got my wallet out. Everything went great with delivery and TV is as good as it looked in the shop. Used to use Cole Brothers some times but now they have abandoned Sheffield would not consider buying without seeing, The Richer Sounds deal was better than theirs anyway. Excellent Thankyou!
13 maart 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Antwoord van Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
I’d definitely use Richer Sounds again!
I’d definitely use Richer Sounds again!
Unfortunately there was a fault with the first tv I’d ordered but it was replaced the next day with another with no quibble whatsoever.
Olli and his team kept me in the loop and I was very impressed with the service I received.
12 maart 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your wonderful feedback
Competitive prices and great service.
Staff are always attentive and knowledgeable and the fact that if there is no stock of the item required they can nearly always get it next day and even deliver to customer at no cost.
10 maart 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Geoff was really helpful
Geoff was really helpful and patiently allowed us time to consider what we really wanted. Would definitely purchase from RS again.
10 maart 2026
Antwoord van Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent advice.
Excellent advice and detailed info about the product.
I have used Richer sounds for many years and will continue to do so.
Also the price.
10 maart 2026
Antwoord van Richer Sounds - Sheffield
Thank you for your wonderful feedback
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