Richer Sounds - Stockport Reviews 

Guy who served me had been very helpful previously but obviously misunderstood my terminology. I asked him to throw in a pair of cheap Bluetooth headphones with the Sonos speakers so that I could try them out before buying better ones. Wasn't aware that you couldn't take goods bought there and then and didn't pay too much attention to amount paid. It was only on delivery of the speakers with no headphones that I realised my wording must have been interpreted as "for free" rather than just add them to the bill. As a consequence I ordered some headphones online from another supplier.

Smooth, timely & positive TV purchasing experience from the initial call to get answers to a few queries and confirm a discount to completing asimple online order & to speedy delivery in a couple of days.
There are plenty of places to buy TVs, but Richer sounds make it easy & competitive. I recommend without hesitation.

We went to the Stockport store to have a look for a new television, the staff were really helpful. No pressure to buy, just good honest advice. Once we had made our choice delivery was arranged for a day that suited us. We even got a seven year guarantee included for no cost. I’m glad we chose Richer Sounds rather than going to the usual large stores. I would say to anyone thinking of buying a television or any home entertainment system try Richer Sounds first.

Staff are very good and helpful

I bought my TV after comparing deals elsewhere. Best price and a matching sound bar thrown in with the deal. Great service as always.

Excellent advice from very experienced member of staff After sale service was excellent when I was having issues setting up First class service and incredibly happy with our purchases.

I took in the tone arm for my Thorens 166 mkII and asked for a suitable cartridge for my budget of £100 to the Stockport branch.
I was recommended the audiofon red but when I got home I realised the standard fitting wasn’t going to work with my arm.
As I live in Canterbury I will need to take it back to another southeast branch to swap. Disappointed as I had the arm with me at the time of purchase.

Item arrived quickly, and the team were very helpful when I went to collect my purchase. Thank you

Great advice from a friendly member of staff. Good product as well with a 6 year guarantee. Always like to make big purchases from Richer Sounds as I trust them.

Richer Sounds Stockport John and Mathew I got the best service I have ever had so helpful, knowledgeable about the product and willing to help no matter what. I also want to mention Keeran from Customer Service who took

the information I gave him, sent it through to Stockport and rang later to check they had acknowledgment
Well done guys, a very happily customer 🤗

I love richer sounds and they love me

I had bought an Argon TT3 from you back in March as well as some speakers and stands. I spent alot of money. The first turntable had some damage to it, so it was swapped for another one. All good. This turntable remained unplayed until the middle of July because the room the player was going in was being renovated. The turntable didn't seem to play very well from the start, so I thought it was the fault of my old vinyl records. But on the morning of the 5th it wouldn't play any records at all. It just slid across the record. On closer inspection of the stylus the needle fell out and was in 2 prices, with the main part bent. I couldn't prove it was always like that from the start, but the shop assistant had no interest that it could have been a manufacturing fault and just dismissed it as accidental damage, so I had to pay for a new stylus. Why couldn't the warranty on the turntable cover it? Its sad but I don't think I'll shop with you again....

I'm adding this update because I spoke to David at customer services after writing the original review. He was very understanding and professional in dealing with the above matter. After reviewing the matter, he has given me a full refund the the stylus. Much appreciated in your understanding David. I'm updating this review to 4 stars because of David at customer services.

Impressed with the help & advice

Good service all the time in the shop

The quiz on the website was so helpful in narrowing down the right new TV for me and the price was great. The staff at the Stockport branch went out of their way to help me collect it including having it ready by the door to pick up and carrying it out to the car. When I realised it wouldn't fit on my TV cabinet due to the wide feet, they were fantastic at letting me exchange it for an alternative model and i also bought a new small smart TV for use as a 2nd monitor which was much cheaper than inferior monitors on mainstream websites. All the staff I dealt with were super helpful and knowledgeable - I only wish I could buy all my electricals from there. A customer for life now - thank you

The staff are very helpful and whatever you need, they will help you 100%. Now if they don’t have what you want, they will tell you where to go and find that item.

Great customer service (again), and happy with the product with one major exception..a new £1000+ Smart TV should come with BBC iPlayer, and if it didn’t I would have liked to have been made aware of such an omission. I fully appreciate that the availability of Apps on Smart TV's is outside the control of the Richer Sounds team, but if i was aware of this product shortfall i may have purchased a different TV.

Very good advice and helpfull , carried the heavy box to the car .

Knowledgeable, friendly staff. No pressure to make a purchase and staff genuinely listened to my requirements.

I had a fault with my TV.

As I had a 2-year warranty for a 50" TV, they were able to swap my TV with no issues at all.

Customer service was outstanding!