Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Andre from Richer Sounds in Swiss Cottage provided a great service. I had an old Hi Fi that had not worked for many years. I am not an expert do was delighted that he was able to provide options and i... Toon meer
Bedrijf heeft geantwoord
Oli and his knowledge and support was first class. He tested the projector in the shop with me and I was so pleased he found the product to be an excellent purchase for me. It was a seamless journey f... Toon meer
Bedrijf heeft geantwoord
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
25 Northways Parade, NW3 5DN, London, Verenigd Koninkrijk
- 0333 900 0031
4,9
Uitstekend
1K reviews
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Zo gebruikt dit bedrijf Trustpilot
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Efficient and great product advice
10 november 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I went into the Swiss Cottage store…
I went into the Swiss Cottage store knowing the company were rated well. Oli, was attentive, polite and very knowledgable. I was advised about the purchase which has been a success in every way. Thank you for making a customer very happy!
8 november 2025
Antwoord van Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
V knowledgeable team
V knowledgeable team. Always excellent customer service and good value products. I’ve been my AV stuff from here for over 20 years
8 november 2025
Antwoord van Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Omar was very knowledgeable and…
Omar was very knowledgeable and extremely helpful. He made it a great experience.
4 november 2025
Antwoord van Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Paul at Swiss Cottage took great care…
Paul at Swiss Cottage took great care in showing us what available models they had for my requirements, and allowed us enough time at the audio test room to pick our preferred options.
2 november 2025
The customer relations agent was excellent
The customer relations agent was courteous, knew his product range very well and followed through on the company’s delivery promise.
28 oktober 2025
Antwoord van Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
Excellent service, very knowledgable and extremely competitive pricing...and really friendly too! Recommended.
22 oktober 2025
Antwoord van Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Amazing Service amazing staff at Richer…
Amazing Service amazing staff at Richer Sounds Swiss Cottage,Ollie,Omar and fillip helped me a lot with my purchase I can highly recommend buying from this retailer.
27 oktober 2025
Antwoord van Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Thanks, Oli.
Good price for an excellent turntable. Oli was very helpful and friendly. I appreciated his follow-up call. It's a great shop.
25 oktober 2025
Antwoord van Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Antwoord van Richer Sounds - Swiss Cottage
Thanks for your kind review, we look forward to your next visit.
What a great experience! I was looking for a stand alone blue…
I was looking for a stand alone blue tooth speaker, not knowing that there were alternatives, but wanting a great sound for the music I listen to . I was extremely fortunate that I was helped by Filip at Richer Sounds Swiss Cottage who asked the type of music I listen to and showed me the various options , before then playing my music to me in the demo room. His knowledge and helpfulness, to the extent of setting up the KEF speakers in my home , highlights the value of going to the shop rather than buying on-line.
I could not be happier with the service I received from Richer Sounds and Filip.
Thank you
Barry
24 oktober 2025
Review zonder uitnodiging
Antwoord van Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Had an outstanding experience with Oli
Had an outstanding experience with Oli: super knowledgable and helpful. Got my family for the experience!!
16 oktober 2025
Antwoord van Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Usual terrific service
Usual terrific service, with knowledgeable, friendly staff. Have purchased many things from Richer Sounds in the past and they will always be my first stop - be that audio, TV or 4K projectors
11 oktober 2025
Antwoord van Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Great service
Ordered online, fast delivery,good communication. Waiting for me when i arrived at shop. Highly recommended!
10 oktober 2025
Antwoord van Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Antwoord van Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Antwoord van Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Item was in stock and reserved for me.
Item was in stock and reserved for me. Collection was easy and the device well priced.
7 oktober 2025
Antwoord van Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Excellent service on product which…
Excellent service on product which failed after 5 years. Gave me option of either a full repair or gift vouchers towards new TV
13 juni 2025
Antwoord van Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Unimpeachable Service
Extremely helpful and responsive to e mail when it came to helping me to choose the right product for our needs. Never really a given when it comes to consumer tech retail, sadly. Should be the first and last principle of customer service.
2 oktober 2025
Antwoord van Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
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