Richer Sounds - Telesales Reviews 

7.297
TrustScore 5 uit 5

4,9

3 Stainburn Rd, Openshaw, M11 2DN Manchester, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ive used Richer Sounds for many years bought multiple items and never been let down by them. Customer service are easy to get hold of and all of my emails have been responded to in a timely manner. W... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Superb Speakers and a great purchase made all the easier by the sales assistant whose name I forget. My sincere thanks to him. This purchase replaces a pair of speakers that are over ten years old and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Spoke to Jeff in the telesales team and he was great. I got exactly what I wanted, and even though they said delivery was 3-5 days on my headphones they were in my hands less than 24 hours later, I ca... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered my LG TV LG43QNED71B6B from Richer Sounds using their telephone order line due to having a voucher to use. The sales person was very helpful and made the ordering process seamless. The TV... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 3 Stainburn Rd, Openshaw, M11 2DN, Manchester, Verenigd Koninkrijk

  • 0333 900 0093

4,9

Uitstekend

TrustScore 5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(7.297)

24.524 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Easy Peary.

2 februari 2026
Logo Richer Sounds - Telesales

Antwoord van Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

The Speed of delivery was exceptional…

The Speed of delivery was exceptional and the product was as good as I had thoyught together with a good price.

2 februari 2026
Logo Richer Sounds - Telesales

Antwoord van Richer Sounds - Telesales

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Requested

Requested, paid ordered arrived. Fantastic.

2 februari 2026
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Antwoord van Richer Sounds - Telesales

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Very helpful indeed

Very helpful indeed. I’ve gone to Richer sounds before because of this. I spoke to somebody on the phone that guided me towards what equipment to buy and narrowed things down to 3 products first me to pick from. It all turned up next day and I love it all

2 februari 2026
Logo Richer Sounds - Telesales

Antwoord van Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Best customer service

Best customer service, v patient, knowledgeable and efficient. Arrived the next day !

1 februari 2026
Logo Richer Sounds - Telesales

Antwoord van Richer Sounds - Telesales

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Tele sales chap was very friendly

Tele sales chap was very friendly, informative and polite. Start to finish of my ordering was quick painless and very easy. Thankyou

30 januari 2026
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Antwoord van Richer Sounds - Telesales

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Sales agent was knowledgeable and…

Sales agent was knowledgeable and helpful. Product arrived when promised.

28 januari 2026
Logo Richer Sounds - Telesales

Antwoord van Richer Sounds - Telesales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

super treatment as always

super treatment as always.matched and beaten costco price by 120pounds on my new tv. and 6 year warranty. many thanks

29 januari 2026
Logo Richer Sounds - Telesales

Antwoord van Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

John McCabe who dealt with my inquiry…

John McCabe who dealt with my inquiry was very knowledgeable and extremely helpful, and a credit to Richer sounds.

27 januari 2026
Logo Richer Sounds - Telesales

Antwoord van Richer Sounds - Telesales

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Richard Sounds is my go-to company for…

Richard Sounds is my go-to company for HiFi and AV hardware.
Their prices and availability are always good.

26 november 2025
Logo Richer Sounds - Telesales

Antwoord van Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

I've been a richer sounds customer for…

I've been a richer sounds customer for many years,
I wanted to purchase several expensive items so obviously preferred the best deal I could get, after being underwhelmed with my experience in store (1 hours drive and being a cash buyer) I spoke to Vik at telesales who couldn't have been more helpful, he spent a lot of time going through my choices without being pushy and settled on a great deal,
I've yet to properly set up my system but happy with my experience.

25 januari 2026
Beoordeeld met 3 van de 5 sterren

When I contacted Richer Sounds about…

When I contacted Richer Sounds about the price beat Jeff from telesales was excellent however when I called back a couple of weeks later and spoke to someone from the Bath branch he was very suspicious when I said that I had been offered a £100 discount because Amazon were selling US imports for far less. However the chap from Bath must have contacted Telesales and when Vic rang me back he honoured the quote which I had on email from Jeff. Normally Richer Sounds are brilliant so I was disappointed by the attitude from the chap at the Bath branch. The speakers are excellent of course.

22 januari 2026
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Antwoord van Richer Sounds - Telesales

Dear Mr Wrigglesworth,

I'm so sorry that after such as positive experience with Jeff that the colleague from our Bath store was anything other than professional. Obviously this is disappointing, the colleague should have checked our system for the quote which would have cleared matters up so I will investigate with the branch manager what went wrong here, as well as arrange some retraining with the colleague.

Thank you for taking our call regarding the issue and allowing us a second chance to resolve this, if I can be of any help to you of course do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

First class service all round

This our 4th purchase from Richer Sounds.
We use them because they have a huge range/wide variety of options and choices.
Found exactly what we wanted on the website and phoned the telesales line.
Very helpful, very easy ended up buying the TV we wanted and also purchased a soundbar with full surround speakers.
Given a fantastic deal and the advantage of a 6 year warranty.
The home delivery they use is second to none!
Highly recommend and will continue to buy from Richer Sounds

22 januari 2026
Logo Richer Sounds - Telesales

Antwoord van Richer Sounds - Telesales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Great staff

Great staff, trustworthy and knowledgeable

22 januari 2026
Logo Richer Sounds - Telesales

Antwoord van Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

All good

All good! Waiting to put tv up after work to lounge.
Delivery spot on
Great comms

21 januari 2026
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Antwoord van Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Richer Sounds and John

I haven’t needed to buy TV or HiFi equipment recently, but remained on Richer Sounds email list so when I wanted to purchase a Pure Classic CD-6i I naturally thought of Richer Sounds.
I talked to a helpful gentleman by the name of John and by joining the VIP club I not only got a bargain price but a welcome £10 also.
The order arrived promptly, but upon unpacking I noted that the CD was faulty. I called Richer Sounds to report the issue and received a working replacement the next day.
Great service from Richer Sounds and John, who assisted me thoughout.

19 januari 2026
Logo Richer Sounds - Telesales

Antwoord van Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

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