Richer Sounds - Watford Reviews 

Got my plasma TV from these guys ~ 10 years ago.
Time for new TV - first port of call: unspoilt by progress! 🙂

I always buy my audio products from my local Watford branch, as I can get expert advice and explore all options to make sure I’m making the right choice.
Staff are always friendly and most importantly knowledgeable.

Excellent customer service, knowledgeable, helpful and polite.

I always shop for my Hifi at the Watford store as they are very helpful,cheerful and I am not pressured in buying and have a good stock
Keep up the good work

Easy experience, always a good experience, found just what I wanted, fast delivery

Quick and precise help.

Very helpful and knowledgeable. Always available by telephone ☎️

Great product, great price and great service. Knowledgable and friendly staff.

I purchased my TV through Richer Sounds website and arranged collection at my local store in Watford. They helped me carry the TV into my car and let me know when my TV was ready for collection.
The services was fast, efficient and friendly. I would by through Richer Sounds again.

Excellent service from the staff, a very good knowledge of the product I wanted, delivery was excellent on time and put into the required room. In all, Richer Sounds is the one I would always use for television and other equipment.

Great advice, couldn't be more helpful!

Excellent advice from friendly, expert sales staff.
I am also delighted with the Panasonic blu-ray player/recorder. It's a new and welcome experience to be able to pause live TV! I shall be back for my next entertainment electronics purchase.

Reliable service and friendly, trustworthy staff.

Deeply Disappointed
I wanted to make my next purchase from richer sounds based on there good reviews for customer focused service which I did a TV and was happy with the initial purchase and service .
After setting up the TV I have an issue where I cannot access the features that I wanted from my television which I discussed with the salesman at the time of purchase and went back to the shop so I can discuss my issues with the TV and just got talked at like I didn't know what I was doing
They did offer me an exchange for a new one if I wanted no questions asked to be fair but what I wanted was more time and help to maybe try and understand what I was doing wrong possibly, although I said Five or Six times that I was doing what the sales guy was demonstrating but the TV wasn't doing that.
Then when I enquired about buying a Sonos smart speaker and I was told that it would not access certain features from Alexa I asked about
When I had checked before hand it says on the Sonos website that most features of Alexa are compatible , there was No advice to maybe try this speaker or that one instead , I felt like he just wanted me out of the shop probably because of my previous enquiry

So I won't be spending anymore money in Richer Sounds which is a shame as I was hoping to find some proper customer service and product advice which is sadly lacking these days on the high street and I still have an issue with my TV which will have to try and solve on my own

Knowledgeable and friendly staff. They were very helpful and determined to do their best for me, the customer. Highly recommended!

I recently purchased an LG 65" TV from Richer Sounds, and while the product itself is fantastic, the delivery experience was honestly one of the most frustrating I've had.

What should have been a straightforward two-day delivery turned into a painful two-week ordeal. The delivery is outsourced to a third-party company, and it showed. On the first attempt, they actually delivered the wrong TV entirely — not even the right model. When I finally got it rescheduled, the delivery executives were rude and dismissive, which made the whole experience even more unpleasant.

I want to be fair to the Richer Sounds staff in-store and on the phone — they were genuinely helpful and clearly wanted to sort things out for me. The problem is they seemed to have very little control over the delivery side of things, which is a real shame because it completely undermined what is otherwise a great retail experience.

The TV itself is brilliant and I'm happy with the purchase, but Richer Sounds really need to get a grip on their delivery logistics. When your reputation is built on excellent customer service, handing that final mile over to a company that delivers wrong products and treats customers poorly is a serious weak link.

Buying from Richer Sounds is always a great experience. The staff are knowledgeable and helpful helping the customer make the right buying decision.

Richer Sounds legendary "Beat the lowest of the low" price was called to book. And I got that and more as I am already registered as a V.I.P member on their customer lists. And the sales staff especially Heather was brilliant - discussed the option of purchasing a TV stand and was recommended a steel rising and swivelling stand. Got that with additional discounts. The shopping experience was brilliant. Much much better than the National brand of stores that has cornered the UK market for selling audio visual equipment.

Excellent service and best value of money television and tall stand

Excellent service, very helpful plus an excellent knowledge about the products, can definitely recommend them.