Richer Sounds - Websales Reviews 

21.264
TrustScore 5 uit 5

4,9

3 - 4 Hankey Place, SE1 4BB London, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

After sigmkficant research into a Headphone that would match well with my Grahsm Slee Solo ULDE headphone amplifier, i settled on the Sennheiser HD600 as a very solid choice. As ever Richer Sounds onl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

After shopping around, found the best deal on Richer Sounds. Added bonus of additional warranty and the item being in stock. Informative delivery and within the time specified. The delivery company BJ... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Richer sounds are my go to now because they are always professional and knowledgeable and the prices competitive they don’t mess people around they just always deliver top notch service. More than ha... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 3 - 4 Hankey Place, SE1 4BB, London, Verenigd Koninkrijk

  • 0333 900 0065

4,9

Uitstekend

TrustScore 5 uit 5

21K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(21.264)

23.886 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I LOVE 4K

Decided to retire my twenty year old panny plasma, it was only 720p. Moved to a 65 inch TCL c8k and the picture is insane.

30 juli 2026
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Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Great product, price and Delivery

Great product, great price, friendly delivery driver on time.

27 juli 2026
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Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Definitely 5 star service when it comes…

Definitely 5 star service when it comes to making sure the customers get their order at the shortest possible time and from the time of the order to the point of delivery, the customer is kept informed all the way and their product knowledge, pricing and the customer care throughout clearly sets them apart in a saturated market selling audiophile products. Keep up the great work.

31 juli 2026
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Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Prompt delivery of radio purchased and…

Prompt delivery of radio purchased and prompt action to deal with an issue with the radio after it was set up. Good range of products available at competitive prices.

30 juli 2026
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Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Great deal, great service.

Richer sounds sold us the TV we wanted for a better price than any of the big stores, communicated well throughout including options for delivery. Thanks.

7 november 2025
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Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Marantz Cinema 60. Awesome!

Although I had problems with a Sony AN-1000 surround sound amp, the guys at Richard sounds were able to try and repair it but when they were not wasn't successful. I upgraded Marantz Cinema 60.

Thanks for your help as the new amp is amazing and works perfectly!

Thanks to Theo and Kieran specifically!

Cheers

Ken

30 juli 2026
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Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Easy to use website and no problem…

Easy to use website and no problem arranging next day delivery with DPD who always deliver. Good product and price .

29 juli 2026
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Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

The staff could not have been more…

The staff could not have been more helpful and the delivery was super quick. Plus the price was amazing. I cannot praise Richer Sounds highly enough.

28 juli 2026
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Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 3 van de 5 sterren

I was unhappy that there was no help…

I was unhappy that there was no help setting up the tv my son came over and did it for us but the picture is terrible and very dark we’ve tried to correct it but to no avail
We would be very grateful if someone could pay us a visit to correct the problem
Very happy with everything else

28 juli 2026
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Antwoord van Richer Sounds - Websales

Thank you for the feedback although I was really sorry to read you've had difficulties setting the new TV up.

I will arrange for our customer service team to get in touch with you to help..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 4 van de 5 sterren

Excellent product

Excellent product - but it took over six-months to arrive ...

1 juli 2026
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Revised

Thank you for your review. We're glad you like the product of course, however we appreciate that 6 months is a really long time and will investigate what the delay was down to with the sales team.

Should you wish to discuss this further, please do feel free to get in touch via..

Seniorcomplaintsteam@richersounds.com

The Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Solid service and competitive pricing, though next-day delivery costs extra



I recently purchased a TV through Richer Sounds. Overall, the experience was smooth. Their customer service was knowledgeable, and the purchase offers—including their extended guarantee options—were competitive and transparent.

Standard delivery arrived within the expected timeframe without any issues. The main limitation to note is that they charge an additional fee if you require next-day delivery, whereas some competitors bundle rapid delivery in for free. If you aren't in an immediate rush, the service and value are hard to fault, making them a very dependable retailer overall.

29 juli 2026
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Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

The description of the item I bought…

The description of the item I bought was clear and honest,the photos were true and exact.
Communication was fast and accurate.
My item was dispatched within a few hours of my orde,and the courier delivered next day as requested.
An excellent service.

27 juli 2026
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Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Sennheiser HD600 -100% fit for purpose

After sigmkficant research into a Headphone that would match well with my Grahsm Slee Solo ULDE headphone amplifier, i settled on the Sennheiser HD600 as a very solid choice. As ever Richer Sounds online was price competitive, shipping was free and rapid - the product arrived the next day. And oh what a product! Used eith the above Headphone amp they provide spot on accuracy and real clarity. I have replaced the stock cable eith an ultra llow capacitance cable and that really show cased these excellent headphones. Terrific value for the performsnce they offer - transparent and detailed. 100% fit for purpose playing Accoustic and Jazz genres.

29 juli 2026
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Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Good products, great service

Rapid dispatch of no-frills Sennheiser NC headphones.
Was kept informed throughout.
Nice headphones for the price.

29 juli 2026
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Thank you for your wonderful feedback

Beoordeeld met 2 van de 5 sterren

Purchasing the TEAC tape deck was easy…

Purchasing the TEAC tape deck was easy via your online website.
Where it all went wrong was in the delivery. The courier (DPD) just left the £450+ tape deck on the doorstep. I was in the house all day and the courier made no attempt to deliver. No ring of the doorbell, no knock on the door, just left the box (Clearly marked TEAC) on the doorstep of a busy road. Very Very Poor.
I know neighbours have had their packages stolen when delivered by other couriers (Amazon / EVRI) and I was disappointed that DPD do the same.
Shame on DPD and shame on you for using them if this is their natural practice.

27 juli 2026
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Antwoord van Richer Sounds - Websales

I was of course sorry to read your feedback and offer my sincere apologies. We will of course take this up with DPD as a serious issue, as well as contact you directly to put things right here.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Ease of ordering along with richer…

Ease of ordering along with richer sounds awesome service, what’s not to like! Excellent service as usual!

29 juli 2026
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Antwoord van Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Delivered within a couple of days of ordering

I pretty much knew what I wanted - a budget subwoofer for the AV system and a (separate) longish RCA cable to go with it. They had something and delivered within a couple of days of ordering, so perfect for me.

29 juli 2026
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Antwoord van Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Well laid out e-commerce site

Well laid out e-commerce site. Clear indication of stock levels. Clear product descriptions. Delivery was on time.

29 juli 2026
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Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

An excellent experience

An excellent experience. Good and easy to use website. Ordered last Wednesday and it arrived midday on Thursday. Well packaged and a very good price. Thoroughly recommended.

29 juli 2026
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Antwoord van Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Good value

Kept well informed about my delivery and guarantee was better than anywhere else.

29 juli 2026
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Antwoord van Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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