Richer Sounds - Websales Reviews 

21.296
TrustScore 5 uit 5

4,9

3 - 4 Hankey Place, SE1 4BB London, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Very efficient service, from website, order process to delivery. My old Celestion active subwoofer had given up the ghost after 20+ years of good service. Researched a replacement speaker and a supp... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordering process was simple, but disappointed with the DPD Driver who was rude and drove away without informing us why our package was not delivered as we had paid additional fees for Saturday deli... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

After sigmkficant research into a Headphone that would match well with my Grahsm Slee Solo ULDE headphone amplifier, i settled on the Sennheiser HD600 as a very solid choice. As ever Richer Sounds onl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

After shopping around, found the best deal on Richer Sounds. Added bonus of additional warranty and the item being in stock. Informative delivery and within the time specified. The delivery company BJ... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 3 - 4 Hankey Place, SE1 4BB, London, Verenigd Koninkrijk

  • 0333 900 0065

4,9

Uitstekend

TrustScore 5 uit 5

21K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(21.296)

23.951 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Purchasing the TEAC tape deck was easy…

Purchasing the TEAC tape deck was easy via your online website.
Where it all went wrong was in the delivery. The courier (DPD) just left the £450+ tape deck on the doorstep. I was in the house all day and the courier made no attempt to deliver. No ring of the doorbell, no knock on the door, just left the box (Clearly marked TEAC) on the doorstep of a busy road. Very Very Poor.
I know neighbours have had their packages stolen when delivered by other couriers (Amazon / EVRI) and I was disappointed that DPD do the same.
Shame on DPD and shame on you for using them if this is their natural practice.

27 juli 2026
Logo Richer Sounds - Websales

Antwoord van Richer Sounds - Websales

I was of course sorry to read your feedback and offer my sincere apologies. We will of course take this up with DPD as a serious issue, as well as contact you directly to put things right here.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Ease of ordering along with richer…

Ease of ordering along with richer sounds awesome service, what’s not to like! Excellent service as usual!

29 juli 2026
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Antwoord van Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Delivered within a couple of days of ordering

I pretty much knew what I wanted - a budget subwoofer for the AV system and a (separate) longish RCA cable to go with it. They had something and delivered within a couple of days of ordering, so perfect for me.

29 juli 2026
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Antwoord van Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Well laid out e-commerce site

Well laid out e-commerce site. Clear indication of stock levels. Clear product descriptions. Delivery was on time.

29 juli 2026
Logo Richer Sounds - Websales

Antwoord van Richer Sounds - Websales

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

An excellent experience

An excellent experience. Good and easy to use website. Ordered last Wednesday and it arrived midday on Thursday. Well packaged and a very good price. Thoroughly recommended.

29 juli 2026
Logo Richer Sounds - Websales

Antwoord van Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Good value

Kept well informed about my delivery and guarantee was better than anywhere else.

29 juli 2026
Logo Richer Sounds - Websales

Antwoord van Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Great company with great priced products.

After a recommendation from my brother-in-law I ordered a new DAB+ radio online very easily on the 29th July it said delivery by 5th August but actually received on 1st. Excellent communication. Delivery great, packed well and worked exactly as expected straight from the box no fiddling about. Great sound too. Just what we wanted for our kitchen. The best bit was it was £26 cheaper than other places and came with a guarantee. Would definitely recommend.

29 juli 2026
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Antwoord van Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 3 van de 5 sterren

The S & K Kann Ultra does not read MP4's

Your advert did not state that this device will not read MP4, which make up the bulk of my music library. I've converted some of them and should take another six weeks to convert the rest. Had I known this, I would not have wasted my money. A fool and his money are soon parted,
The discount was welcome as was the next day delivery.
Les Stone

30 juni 2026
Logo Richer Sounds - Websales

Antwoord van Richer Sounds - Websales

Thanks for your feedback. I'm sorry to hear the player wasn't compatible with part of your music library and that you've had the inconvenience of converting files.

The formats supported by the KANN are listed on both our website and the manufacturer's. As compatibility can vary between devices and file types, it's simply not practical to list every format that isn't supported.

I'm pleased to hear that the discount offered and next day delivery were both positive aspects of your experience, however, and apologies again for any hassle.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Fantastic company

Terrific company staffed by knowledgeable enthusiasts. Always a fair or excellent price and the 6 year guarantee actually means something.

29 juli 2026
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Antwoord van Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Quality company

They tend to only stock quality products, have great customer support and quick service. Full marks! (online customer)

27 juli 2026
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Antwoord van Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Really pleased with the service I received from this company. Very competitive price. TV arrived 24 hrs after ordering. Ordering was easy online. Packaging was pristine and delivery was on time and I was kept informed of the progress. Can't fault the experience. Really pleased with the TV. Many thanks to your team.

29 juli 2026
Logo Richer Sounds - Websales

Antwoord van Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Competitive prices.

Good communications. Fast delivery. Great warranty. Competitive prices.

29 juli 2026
Logo Richer Sounds - Websales

Antwoord van Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Good price and quick delivery

After shopping around, found the best deal on Richer Sounds. Added bonus of additional warranty and the item being in stock. Informative delivery and within the time specified. The delivery company BJS were very good. Delivered when they said they would, a rarity these days. Maybe, being employee owned, makes a difference :)

27 juli 2026
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Antwoord van Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 3 van de 5 sterren

The delivery service took too long to…

The delivery service took too long to deliver the product. Why did it take nearly a week from the order to me getting the product? Please review.my order. Many thanks.

27 juli 2026
Logo Richer Sounds - Websales

Antwoord van Richer Sounds - Websales

Thanks for the feedback, from initial investigation it appears your purchase was delivered 4 days after it was ordered, on our standard up to 5 working day free delivery service, so on the surface of things all looks correct.

I will arrange for our customer service team to get in touch with you to discuss this further of course..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Pleasant purchase

Pleasant purchase, competitive pricing with free delivery, pleased with purchase so far 🤞
I would highly recommend recommend
Richer sounds

29 juli 2026
Logo Richer Sounds - Websales

Antwoord van Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Yamaha RS202D (Black)

Fantastic company to deal with. Ordered Yamaha RS202D (Black) online and it arrived quickly and well-packaged at a competitive price. Item as described on website. I would thoroughly recommend this company and would have no hesitation in dealing with them again.

27 juli 2026
Logo Richer Sounds - Websales

Antwoord van Richer Sounds - Websales

Thank you for your 5 star review!

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