Ronbrooks Reviews 

John at Ron Brooks Jaecoo made our buying experience simple and enjoyable. He did everything he said he would and looked after us really well.
We would highly recommend the garage and particularly John Cooney. Thanks 👍🏻

very slack approach, takes over a week to reply for sales information and only then when chased, arrogant, chauvinistic attitude - evidently don't need the business!

Came in for advice, wrote my car off. Needed guidance on a new vehicle. Brent came over and was so kind and helpful. Not pushy at all. Gave me realistic figures, advice. Helped me choose the vehicle I want. As a young girl it’s always a fear going into a dealership, these guys made my experience smooth sailing. Thank you Brent

I would like to thank Steve Williams at Ron Brooks Toyota Mansfield. He has been my salesman of choice for my last five toyota cars. He does not just sell you a car. He cares and is always there whenever you need help. Always. As he has proved many many times. Thank you Steve. Keep up the good work for Ron Brooks. Pam Elliott

I had a great experience purchasing my car from this showroom. Prem was extremely helpful, professional, and knowledgeable throughout the entire process. Even after the sale was completed, they continued to provide excellent guidance and support, answering all my questions patiently and ensuring I was comfortable with my new car. His dedication to customer satisfaction made the whole experience smooth and stress-free. I highly recommend this showroom and especially appreciate the outstanding service provided.

My experience at Ronbrooks Toyota car sales was fabulous! Steve Williams is a 100% credit to your team.
Steve was helpful,friendly and very knowledgeable from the start of my search for a new car. Steve listened to my requests and promptly found an Aygo X Undercover in Persian Salt with red and black interior seats and trims,which I love driving! Great customer service throughout.

Really happy with my purchase of a 2020 Toyota Aygo from this dealership. Yugesh Kumar Passi in particular went the extra mile, keeping up communication over finalising payment, delivery of the car some way away, and even sourcing and supplying a spare part - one satisified customer here :)

Visited ron brooks derby today for up date on dab radio nick on sales and alkesh on service where both a pleasure to deal with and made my visit a pleasure.dab radio now perfect.

I had a good experience with Ron Brooks (Ilkeston)
Had work done on a Suzuki Ignis .A very friendly a professional team.

I recently purchased a car from Ron Brooks in Derby and had the pleasure of dealing with Sonny Patara. I can honestly say the experience was one of the most relaxed and positive I’ve had when buying a car.
Sonny has a genuinely kind and personable approach that immediately puts you at ease. From the start, there was absolutely no pressure or pushy sales tactics—just honest, helpful guidance. He took the time to really understand what I was looking for and made sure I felt comfortable with every step of the process.
What stood out most was his clear and patient communication. Sonny explained all the available car options in a way that was easy to understand, and he walked me through the finance options without any jargon or confusion. It felt like he genuinely wanted to help me make the right decision, rather than just make a sale.
Overall, a fantastic experience thanks to Sonny. If you’re looking for someone approachable, knowledgeable, and genuinely helpful, I would highly recommend asking for him.

It's not the first time I've purchased a car, however, It was the first time I actually enjoyed it. I visited the showroom with a friend who had recently taken delivery of a new car, he introduced me to Nick Sutton and that was it. Nick asked me what I thought I wanted he took a few notes and we agreed on an appointment date and time, Nick offered an acceptable solution, taking me through the options, numbers and timescale. It all happened on time and without any problems. Great product, fantastic showroom, most importantly good people. Thanks

Nick at the Derby branch was very good and helpful and managed to push my order through due to me selling my existing car quicker than I thought! From order to handover he was very professional and friendly would highly recommend

My car broke down three days before before Easter bank holiday. I need my car for regular hospital visits. Alex and his colleagues went out of their way to get the necessary spare parts, fitted them and got the car back on the road in double quick time. This allows me to keep up with my hospital appointments for my weekly treatments at the hospital. Thank you very much

Purchased a used car from Nick at Ron Brooks and we couldn’t be happier. No pushy sales technique, just honest warm and friendly. Thank you to everyone making us feel so welcome

Previously i had bought 3 brand new cars from Ron Brookes my son two cars so i went back and had a quote from Brent for a new Vitara plus a px price for my old Vitara.
I was very happy with these prices.
I went into the showroom on 14th February to buy the new Vitara allgrip.
Unfortunately Brent was busy with another customer, so he passed me onto to Chris.
Chris looked at the quotes Brent had given and left me waiting over 20 mins whiles he spoke to James the manager, when he reappeared he had knocked my px down by £250 and gave me aload of rubbish why.
When i said no , he went back again supposedly speaking to his manager reappeared after 10 mins with the same quote Brent had given me.
Then he said the old fashioned saying : - BUY IT TODAY AT THIS PRICE!!!
This shocked me because i had come in to buy the Vitatra that Saturday.
I took this saying as a Incompetent THREAT !
so politely i said i think about it , as i was leaving the manger came upto me and said i leave at that price for abit longer for me.
SORRY THE DAMAGE WAS ALREADY DONE.
Old fashioned 1980s sales tactics do not work.
Felt like Dell boy trotter was selling me a car.
Brent done an excellent job.
Ive now bought a new car from Listers of Lincoln Ron Brooks loss with old sales tactics

The treatment we received from Ron Brooks, via Sunny, was second to none! If I was still operating a business, I would employ him in an instant. Great service, and we are so happy with our car. All has been simply superb!

My recent experience purchasing a Jaecoo 7 from Ron Brooks Motor Group in Leicester was positive from beginning to end. The process was straightforward and well managed, and the level of service throughout was excellent.
The salesman I dealt with, Zaid, was professional and knowledgeable. He clearly explained the various finance options available and took the time to ensure I understood how each worked. He was equally thorough when walking me through the car itself and its features.
On the day of collection, the handover was handled exceptionally well. Zaid ensured everything was clearly explained and that I was comfortable with the vehicle before leaving. Overall, he was a great ambassador for Ron Brooks Leicester and made the entire experience smooth and enjoyable.

I recently left a deposit on a car at Ron Brooks Suzuki Mansfield and unfortunately the experience was very disappointing.
The car I tested had several faults, including roof leaks, a non-working multi media system, and a faulty heated seat, along with damage to the rear bumper and wheels. I was assured these issues would be resolved before collection.
Despite repeatedly chasing over nearly four weeks, I received no meaningful updates and had to visit the dealership in person to get answers. The salesperson, John, stated he had not been informed I was awaiting contact, which does not reflect good customer communication.
The sales manager(Chris) acknowledged my complaint but made no real effort to resolve or diffuse the situation, there was no attempt to sit down, take ownership, or rebuild confidence in the purchase.With no progress and unresolved issues, I ultimately cancelled the order and requested my deposit back.
Rating: 1/5 – disappointing service and communication.

I am writing this review while sitting here at their dealership showroom in Leicester. The wait time is too long as I have time to write this. The bummer is, I haven't had any test drives since the day I booked my car. I know it's stupid. I have been trying to reach them by phone, and they would pick up 5 out of 10 times. I feel like I am not valued as a customer. It's been more than 45 mins and the salesperson has not bothered to talk to me. Serves are terribly slow.

I know my lovely Yaris is old (like me!) (FM06RYU). Recently I have had problems with the engine cutting out and stuttering. However, my car has been with you a few times, fairly recently, with a cost of over £1550 plus taxi fares to and fro. I have only ever taken my car to Ron Brooks, Ilkeston for services and MOTs.
The other day I drove from my home in Bestwood Village to Lowdham and back. It stuttered a few times and cut out once. I really didn’t expect this after I spent all that.
Your records will show what has been done recently.
Today my neighbour came home from work and knocked on my door, AGAIN he could smell petrol coming from my car.
If you think my car is ‘knackered’ tell me (I have spent most of my working life in the motor trade) so I decided to use the appropriate word!! However I have seen older Toyotas on the road than mine. I have always tried to take care of my car and it has done 80+ thousand miles in nearly 20 years.
At my age I have no intention of purchasing another car (the Government probably won’t let me carry on driving for much longer anyway!)but it gives me that little bit of independence.
I do not want to drive my car again from my house to Ilkeston or fetch it back, however I do not want a courtesy car either.
Please can you sort this out one way or another.
Sandra Stewart