RoyaleLife Reviews 

Crap company live at dunton park, unfriendly staff, constant gas issues, rude! Never move to any royale run site, I can guarantee you would regret it! I will do everything I can to get the dunton site sold and royale got rid of! Sooner the better

Can someone please tell me why the Pitch fees are so different on other parks? we have 2 other Royal life parks within 3 miles from us that only pay around £3000 per year! but ours, from the 1January are going up to £5486.25, why?? we have only lived here 20 months and these has now gone up 2 times in that time..

There never answer their phone, and cant tell me why this site is more than the rest!

The place has been a constant mess, here in Bordon Hampshire,with power cuts ,sewage problems ,street lights not working and now they expect an increase in pitch fee, right cheek,should be a reduction.

I have been living here with my partner fir the last two months. Lovely home.... but this week and last week we had power cut off four!!!times. Meaning no heating, no hot water, no gass. My partner was freezing the whole day while I was working. Not good I wouldn't recommend anyone

We have recently moved into our new home. What can I say love love!!!
The staff here are all so welcoming an accommodating. Nothing is too much trouble, Lisa Georgia cherry have been so helpful. Also have to mention Lenny an terry who have also helped us move in smoothly. It was nice to be welcomed by many residents here.

Has anyone else tried to resell their homes, trying to establish a sales percentage on second hand sales, we don’t seem to have a good record here, how many have sold and made even , how many have lost money I won’t ask whose made money 😂 , feedback from viewings at castle view has been the scruffy entrance no branding of royal life ,walls and gates were promised since told not going to happen, we’ve dropped price significantly still not having any luck any tips out there escaping the hell home supposed to call home , it’s sad to see how many unhappy people are not living the life they were promised and expected

Customer care please don’t reply never helpful

Where to start is the question from not being permitted to improve the plot without 5 million pounds public liability insurance to nothing promised being done then on top of that 24 hour security that ends at 3am every day so leaving the site open to anything nonexistent security gates not to mention the planning permission for the pool we were supposed to have being withdrawn by Royal life themselves an utter cowboy outfit with zero consideration for the people paying for plots hi ho silver awaaaayyyy if you value your sanity avoid them completely then will promise the earth and deliver the worms 🪱
UPDATE
YET ANOTHER COMPANY FLAGGING A 100% HONEST EVALUATION OF THEIR SITE IN MILFORD ON SEA EXTREMELY DISHONEST WAY OF STOPPING HONEST REVIEWS BEING SEEN PLEASE TRUSTPILOT STOP SIDING WITH DISHONEST COMPANIES

Absolute liars. They have been renewing the road round our Park since 2017 still not done, its a shambles

Having now seen a few weeks ago the so called Bungalow a relation of mine bought in Pevensey Bay I'm so sorry I wasn't available to discourage him from wasting his money, too late now sadly.

Take your money , then do not want to know !!!!!

Jane McDonald wants to take a long hard look at her self before excepting MONEY from these cowboys.

NOT WORTH A ONE STAR

Do not bother with site manager , Area manager or Customer services .DO NOT WANT TO KNOW !!!!!!!!

Didn’t even want to give a single star! By far the worst company and customer service I’ve ever had the misfortune of coming across. Absolutely no care for the safety of residents, constant lies and false promises of work being not (but never carried out) and never reply to emails or phone calls. Once they have your money they are never to be heard from again! Avoid at all costs!

Hi I have just read the very negative reviews re Royale Life Park Homes ,please tell me they are not true ,we are days away from completing on a mobile home on their Canvey Island site Sandy Bay and after reading all the negative comments on Trust Pilot I am not sure we want to now

Can someone please explain why my review about this dreadful company has been removed. Perhaps it’s because it raised concerns and complaints!

Did not want to give any stars!!
Royalelife purchased the site I live on way back in March. We the residents have had no contact with Mr Bull or Royalelife to-date. The site has became very untidy, emails are never answered, sales office hardly ever opened.......

Have to agree totally with your comments. Had to deal with exactly the same problems. Lied to many times and promises still not been fulfilled after 2 years. Told to contact customer care, did this on more than one occasion and got no response.
Wondered what site you were on and hope things settle down for you soon.

RoyaleLife seem to have forgotten that they own Medina Park. Upkeep of the Park is virtually non-existent. Fences need replacing, grass will need regular cutting in the not too distant future, albeit Steve the maintenance man cut an area of grass to the rear of the office using a small hand lawn mower. There appears to be no equipment to be used for the maintenace of the Park. Because of the promotion given by Jane MacDonald for other parks I hoped the Park would be brought up to a reasonable standard, However this seems not to be the case. When can the residents of Medina Park start to see some iimprovement in the general care of where they live and not see it deteriorate any futher. It is disappointing and upsetting to think that the home that you purchased is on a site that is not adequately maintained and looked after.

By far the worst company I've ever had the misfortune of doing business with.

Such a shame because I was really excited about moving into a Royale Life home. Everything seemed so perfect but went downhill soon after.

The list is endless but broken promises and poorly maintained sites are high on the list. Then there's the way they treat the people who buy their homes which deserves a section on its own.

I have NEVER encountered a company with such appalling customer relationship skills. Literally every interaction staff/managers have with us is in combat mode. Rather than talk to you as a valued customer who might have just spent £250.000 to £300.000 on a new home they treat you like you're serving a prison sentence and you should shut up and do as your told.

I wish I'd done my research but I hope this review serves as a reminder for you to do yours. I do not know anyone on our development who thinks Royale are a decent company so look beyond the glossy brochures and adverts featuring Jane McDonald.

There's a lot to be done to stop the rot. 73% of reviews with just one star isn't great for a company that claims "Our customers are at the heart of what we do, our focus is on delivering the highest levels of service".

Nothing could be further from the truth so far as our experience goes. If I could turn back time I'd have avoided Royale Life like the plague.

Royale Dunton Court, Brentwood Essex fed up being lied too road repairs urgently needed, driveways, for people, (like ourselves who are registered disabled), not done, staff treated like s..t turnover of staff, no information from office staff regarding site safety street lights need looking and some don’t work. We have lived on this site for 8 years 3 of those years under Royale life. We need better contact information on what’s happening and what will happen to this once lovely place to live.

Mick Bennett annoyed resident like many others here

The shed is still leaking 24 months still fitted no plans to change AND I am not allowed to do anything.

I live in Medina Park (Isle of Wight), which is an idyllic setting by the river, surrounded by woodland and farmland, and full of wildlife.
We have a rule here on the site that NO-ONE is permitted to interfere with the wild flora and fauna on this site. That applies to residents and the owners, but Royale Life seem to be acting like our awful government right now - it's one rule for us and another for them.
First of all they were threatening to call in pest control to deal with the rats (not because they were invading homes, but because some of the residents 'don't like the look of them'). As I said above, we live by a river, surrounded by woodland and farmland, this is where rats live. This is their home - we are the intruders.
Today I saw a pest controller putting down mole traps (kill traps) because some unwary resident MIGHT hurt themselves tripping over the hills and holes. Perhaps the residents should try looking where they are going?
If I broke the site rules I would be in trouble, but Royale Life can break the rules whenever it suits them it seems!