Ruby Sweeps Reviews 

232
TrustScore 4 uit 5

4,0

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Beoordeeld met 5 van de 5 sterren

I play Bingo almost every night.Ruby sweeps bingo has enthusiastic callers and pull tabs as well that runs horse races to determine pull tab winners.Ruby sweeps have a superb community,the callers int... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Recently changed their minimum redemption to $150 instead of $50. Their lack of games available do not make me want to deposit here, and they got rid of their sales. No reason to stay

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Customer service is wonderful and respond quickly. Rtp is fair and the jackpots are a nice touch. I see they're expanding their game selection, and am sure this rating will increase as their games do.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was skeptical at first because I wasn't familiar with their slots and they didn't have a big selection. I've had an account for less than a week but the slots I did try was unique and engaging. I pa... Toon meer

Bedrijf heeft geantwoord


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4,0

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TrustScore 4 uit 5

232 reviews

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4,0

Alle reviews

(232)

100 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Disappointing Experience with Ruby Sweeps Casino

I'm extremely dissatisfied with Ruby Sweeps Casino, which is disappointing because, at one point, I actually liked them. Unfortunately, my experience has taken a drastic turn for the worse.
As a player who referred others, I was supposed to receive rewards, but they never materialized. It's frustrating and feels like a slap in the face. I followed their referral program rules and brought in new players, but they didn't hold up their end of the deal.
Their communication is also unprofessional. They send out emails congratulating players on redeeming rewards, only to follow up with a "gotcha" email. It's insulting and shows a lack of respect for their players. I've received these emails multiple times, and it's infuriating.
Furthermore, their customer support is virtually non-existent. I've reached out to them multiple times with questions and concerns, but they rarely respond. When they do, it's often with a generic response that doesn't address my issue.
I strongly advise against playing at Ruby Sweeps Casino. Their unreliable nature, poor customer support, and unprofessional communication make them a casino to avoid. Save your time and money, and look elsewhere for a trustworthy online casino.

6 december 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey Marissa,

We’re really sorry to hear that your experience with Ruby Sweeps wasn’t up to the mark. We take this feedback seriously and would love to connect with you to make things right! Please feel free to message us or send an email so we can address your concerns directly. 😊

We want to be transparent about a recent mistake we made — last week, due to human error, we accidentally sent an email intended for select players to our entire player base. This was absolutely not our intention, and while we worked quickly to correct it, we know it caused frustration for many people. 😣

We genuinely apologize for this slip-up and any confusion or annoyance it caused.

Your feedback helps us improve, and we appreciate you taking the time to share it. We’re committed to providing better communication and ensuring a positive experience going forward. 🩷

Beoordeeld met 5 van de 5 sterren

Redemption is easy!!!

25 november 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey Casie!
Woohoo! Yay! We're so glad you find our redemption process easy! 🩷That's what we're aiming for yay!

Beoordeeld met 1 van de 5 sterren

Staff is nice

Staff is nice, but the games are terrible. No bonus buys, they all play almost the exact same.

24 november 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey Brandon!
Oh no! I'm sorry that you feel that way 😣
Have you tried our new games? Match N Money and Big Bank Bingo? Those are new and exciting ones! 🥳

Beoordeeld met 1 van de 5 sterren

So I totally would not recommend this…

So I totally would not recommend this website to no one.

So yesterday I wanted to deposit and stuff on Ruby sweeps, and so I asked them about the redemption part in case I won that if for some reason wouldn't verify me. But my account was verified, so today, this is the response I get back from them.
It's not like they're the best online could see no. Anyways, they don't barely have nothing on their website. And they're rude.

After investigating your account we have concluded that your account activity has not met our Terms and Conditions, and we have now permanently banned your account. 😣

Please note that while we regret this action, we state within our Terms and Conditions the following:

5.2 Sponsor/Promoter may at any time decline to open an account and/or to close an existing account without any explanation whatsoever.
5.3 Sponsor/Promoter may at any time decide to suspend and/or cancel the participation of an Account Holder and/or any users acting from that user’s IP address in promotional activities, competitions or other services, including all services, whenever Sponsor/Promoter has honest concerns that an account is used for any of the following;
5.3.1 illegal, fraudulent or other
5.3.2 dishonest practices; compulsive, pathological or addictive gaming; and/or
5.3.3 collusion which is defined as including but not being limited to use of an account by more than one person and/or a single account being funded by multiple payment provider accounts.
5.4 Emeralds are only valid for one hundred and twenty (120) days from the date a Participant last logged on to their Customer Account and will then automatically expire.
‍5.5 Emeralds may also be forfeited if a Participant’s Customer Account is deactivated for any reason, or at the Sponsor/Promoter’s discretion.

Any account created in the future will also be disabled.

Thank you and have an amazing day,

Alex from Ruby Sweeps Support 💎️

22 november 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey Tommy!
We have investigated your account and unfortunately it doesn't meet our Terms and Conditions. 😣 These account checks help to keep everyone in the Ruby Sweeps community safe and secure! 😊
If you would like to discuss this further, please reach out to our Customer Support team via the live chat function.

Beoordeeld met 5 van de 5 sterren

Play Duck Pool

I love this site. There aren't a lot of games to choose from... but the ones they have are different from the other casino sites and very fun to play. I have redeemed twice and it's not an instant payment, but they do process them quickly. My favorite game is the Duck Pool. The daily wheel spin is the absolute best of all daily rewards. It doesn't always land on the smallest possible amount either. I have gotten up to $15 on the wheel more than once and $5 a few times, $2, $3, and $1 are the most common. That's incredibly generous compared to other sites.

19 november 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey Brandy!
Woohoo! We're so glad that you're enjoying Ruby Sweeps! 🩷
Reach out to Lila via the Live Chat function and we can have a chat about sharing this feedback with others!

Beoordeeld met 5 van de 5 sterren

I love Ruby Sweeps

I love Ruby Sweeps. My favorite game is Pot of Gold..

12 november 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey Kimberly!
Woohoo! Pot of Gold is a great one! We're so glad you're loving Ruby Sweeps! 🥳

Beoordeeld met 5 van de 5 sterren

Ruby Sweeps is awesome

Ruby Sweeps is awesome! Everything is super easy to play and customer support is so very friendly! I recommend everyone play ruby sweeps!

8 november 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey Breann!
Aww you're so sweet! Thank you for the kind words! 🩷

Beoordeeld met 5 van de 5 sterren

Got 15$ on the wheel

Got 15$ on the wheel. Then won a bunch. Unique games fun to play.

9 oktober 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey there!
Thanks for the review! 🩷
Woohoo! What a great win on the wheel! We love to see it!

Beoordeeld met 5 van de 5 sterren

I just want everyone who uses cash app…

I just want everyone who uses cash app and chime to deposit or receive funds to be aware it is against their rules to use account for funding. They will close your account, sometimes without warning and will NOT refund you. Take your funds out immediately

30 oktober 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey Caden!
Thanks for your review! 😊
We are currently experiencing issues sending redemption to digital banks wherein sometimes our processor is able to send it, sometimes it isn't, however use of Chime and Cash App to purchase and redeem is not against our T&Cs as long as it is in your own name.
Just for some clarification - are you meaning Chime/Cash Apps rules or Ruby Sweeps rules?
Reach out to support@rubysweeps.com if you want to discuss this further!

Beoordeeld met 5 van de 5 sterren

I love this site very good site I got…

I love this site very good site I got to say and the games or very fun

28 oktober 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey there!
Yay! We're so glad you're enjoying Ruby Sweeps! 🥳
Reach out if you need anything!

Beoordeeld met 5 van de 5 sterren

I love ruby sweeps Love trying out all…

I love ruby sweeps Love trying out all the new games. They give a variety of games to play and I love trying them all.

25 oktober 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey Clarice!
Awww amazing! Thank you for the kind words! We're so happy that you're enjoying Ruby Sweeps! 🩷

Beoordeeld met 4 van de 5 sterren

Redemption concerns

I redeemed for the first time a few days ago. I redeemed over 500 emeralds and the money was in my bank within 17 hours! So fast!

I did another redemption for over 700 emeralds yesterday, and as expected they needed some info for the 1099 form. I filled that out and the redemption was approved immediately. It's been another 24 hours since the redemptions says succeeded but this time no "payment sent" email. I also made a 3rd redemption this morning for only 115 emeralds and it is stuck in pending.

I want to be positive and if these redemptions come quickly i'll be a regular player!

24 oktober 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey David!
Thanks for the review! We're so glad that you're enjoying our Redemption Process so far! 😊
Ruby Sweeps doesn't process redemptions on weekends so you should receive your redemption soon! 🥳
Reach out to our friendly Customer Support team if you have any questions! We're happy to help! 🩷

Beoordeeld met 2 van de 5 sterren

I'm sorry for this review. Hope it can be fixed to update it

I love playing the games. I have cashed out a few times. I do wish for more games. Most games are always .25emeralds to play.
I am upset as their Social Media page is filled with scammers commenting telling them to fill things out or go to a page to get the reward. I recently let them know. I was thanked with 3emeralds. I also never when any of the social media post games. But they have never posted under the winners accounts who won. I feel they should share that so we know and can congrats the winners. But if you can't even see that on you social media page scammers commenting to your players especially when you don't have more than maybe 50-100 comments do you actually give the prizes? I really like the platform and hate to give this bad of a review. I just want to be honest so others will know what theyare getting into playing on the platform.

19 oktober 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey Brittany!
Thanks for your review! 😊
We are working towards adding more and more exciting games! So keep an eye out on your emails for that! 🌟

We do recognise that scam accounts comment on our Facebook posts - we have team members in our Customer Support team blocking and reporting these comments/accounts! Thank you for letting us know too! 🩷

Due to these scammers commenting, we don't comment the winners on the Facebook post - instead, we email the winners directly! But you have a great idea about sharing the winners so that people can congratulate them! I'll pass that feedback onto my wider team! 🥳

If you have anymore questions, please don't hesitate to reach out to us via Live Chat or Email!

Beoordeeld met 5 van de 5 sterren

I love Ruby Sweeps

Ruby Sweeps just stole my heart! I had an amazing experience with Ruby Sweeps. Played for the 1st time yesterday, 10/`17/24 starting with $2.50 in free emeralds. I quickly turned that into $38. I took a break and came back a few hours later to spin some. Got to $50 and made a redemption request. Received an email confirmation. The money was deposited into my bank in less than 18hrs. Thank you Ruby Sweeps!! This was the easiest a quickest redemption process i have ever done. I will be back :)

15 oktober 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey Rachi!
Aww yay! I'm so glad that you're enjoying Ruby Sweeps! 🩷
It great to hear everyone's success stories! Reach out to Lila on the live chat and it would be great to share this review with others! 😊

Beoordeeld met 5 van de 5 sterren

Love me some ruby

Love me some ruby! I've won on here so much and I love their monthly match bonus they have every Tuesday and Friday! They really do have the best match bonus deals
Would love to see some more games however!

16 oktober 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey Tiffany!
You're so sweet! Thank you for the review! 🩷
We're working on adding more games soon!

Beoordeeld met 5 van de 5 sterren

Don’t doubt Ruby Sweeps!

I’m not gunna lie I had my doubts about ruby sweeps but I was proven wrong and I won 150 all from the daily bonus they give you, and I thought no way I’ll get the redemption fast but again I was proven wrong! My winnings showed up in my account within 24hrs. I haven’t spent a single cent on their site and I still was able to win and withdraw no issues! 100% will be playing again and again

14 oktober 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey Luke!
Yayayay! Very happy that you're enjoying Ruby Sweeps! 🩷
Contact us via our Live Chat and ask for Lila! It would be amazing to share this review with others! 🌟

Beoordeeld met 5 van de 5 sterren

Wow LITERALLY TOOK MY BREATH AWAY..

Wow LITERALLY TOOK MY BREATH AWAY... this moring around 3 to 4 am I was doing some spinning on ruby sweeps and ended up getting 50$ which is the minimum amount to redeem..!! I come to my phone around 10 aclock tonight and I had my redemption sitting in my CASHAPP!!! YES YOU HEARD CASHAPP NO HASSLE NO BACK DOORS...I'm literally in love with the right now... thy recently sent out an email asking the public what games other site are ok and which ones we would like to see added in the NEAR FUTURE !!!! yall stop with all the hassle like me and come to Ruby Sweeps.

15 oktober 2024
Review zonder uitnodiging
Logo Ruby Sweeps

Antwoord van Ruby Sweeps

Hey Christopher!
Awww you're amazing! 🥳
Thank you for the kind review and we're soooo happppyyyy that you love Ruby Sweeps! We love you too! 🩷

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