RuneScape Reviews 

Been playing a fair few years. Gave a friend 500m in a trade as he hadn't long started playing.
two days later i get banned for real world trading??? Submitted an appeal. 48 hours later still no response
Where is the customer support on this game!

If your after a repetitive game experience then this is for you

I didn't do any real world trade, I created an old school account and worked hard to level up. but Closed my account with false accusations. I urge all people to claim this website and do not waste your precious time. Thank you.

WARNING DONT PLAY THIS GAME!

I just lost my account because i got hacked and someone did real world trading on it, i asked if they could check the ips so they can see that it wasnt me…
They wont. They dont give a shi,t about paying members. So dont play dont pay!
Jagex is going broke if they keep this up

Would strongly advise playing a different game until Jagex improve their customer service.

You can spend years developing your account to have it banned for absolutely no reason and with no evidence (they say to avoid giving away their detection methods). If a JMod wakes up on the wrong side of the bed, you could be a gonner.

Then there is absolutely no appeal process for certain types of bans and you'll be treated like a criminal by Jagex and the community on social media if you try to bring attention to it.

Basically between the "squeal of fortune", "treasure hunter", "flower game" and "duel arena"(otherwise widely known as sand casino) over the years this game has been more like "introduction to gambling 101"

Lots of toxic players and the skill grinding is a main concept of the game, as in, what you're mainly doing is working at it like a job.

It's not as fun as it used to be, and the community has gotten to where its about a split 50/50 degenerates to non-degenerates.

Can't really trust anyone and apparently using a VPN gets you minor ban for buying gold for staking.

Yes they are trying to make changes to improve the game, which I would construe as "too little, too late". There is already too much illicit currency, not enough being done about common scams, and the Jagex staff appear to primarily hide from the game in fear of their creation.

Was scammed so many times, and for significant amounts of gold, sometimes it was my fault, but other times I was legitimately "scammed".
I've been scammed for 485M+ in 2008 (I can actually find you the video).
Scammed for black Santa hat when it first came out. ("anti-scam")
Scammed for 2.5B at duel arena in 2012.
Scammed for 440M OSRS in 2021. (tricked into stepping through a portal in safe area).
I played OSRS and RS2/3. Since 2006.
Never trust traded, never allow accept aid.
I have seen people smuggle things in duel arena that aren't supposed to be there (specifically C-wars bandaids and Stealing Creation potions...)
I have seen them withdrawal from a duel directly themselves and the game tell me "it's a tie".

At one point I spent ~$300 on squeal / treasure hunter with all the "purple" (highest tier) ACCIDENTALLY blocked off. So equivalent to literally throwing it down the drain.
Didn't bother trying to get my money back because I knew I wouldn't.
This is not the way.
This game has disappointed me or caused me to fall flat on my face so many times I've lost count.

And the "real-time" economy does nothing but essentially encourage all the cheating and scamming..

I play the Old school runescape since 2 years and never had a problem.

One of their UIs is broken (which stops me from normal gameplay) but the online support service keeps sending me to unhelpful pre-written help that doesn't apply to my situation. There seems to be no way to contact them about it.

there is no way to contact them
no matter if you had a subscription or not. I simply want to ask them to reset my account on 07 so i can enjoy the two games i'm actually paying for

Deployed overseas for 6 months and I came back to find my account was hijacked and permanently disabled with no chance of appealing the ban, played the game since 2004 banned in 2020, I tried all the different types of appeal online that the forum recommends, even tried twitter & even tried to apologise for "cheating" when it wasn't even me but I guess Jagex have no customer service reps at all since I have never received any feedback from any appeal

Old school RuneScape is one of the best games about the RuneScape 3 version is a pay to win mtx mess

Worst customer support I've ever dealt with by far and it's not even close. My account is maxed on both RS3 and OSRS, Has thousands of hours logged, and is 15+ years old. My account got locked trying to change the email. I received no support on the issue. In fact, there is no support to receive because it's purely an automated system. Even if you are lucky enough to contact an employee on a different platform, you get linked right to their automated one. I have not been able to log into that account for over a month and I'm thinking I never will be able to again. 15+ years and thousands of hours wasted because not one employee wants to help someone. Absolutely horrific support.

good for the most part. So many bugs but awesome game

Great game, have been playing since a child and love it, even to this day, with all the new updates and even access to old school runescape, thanks Jagex, keep up the great work!

DO NOT DOWNLOAD RUNESCAPE!
Turned my $1,000 computer into a paperweight!
First off, I have an Asus Tuf gaming laptop and I've played games like RUST, League, Black Desert, etc. with NO ISSUES.
Now for Runescape....
DO NOT DOWNLOAD!
I downloaded the game, seemed to be working okay, but with lag, so lowered the graphics.... The lag got worse over time even putting the graphics all the way to minimal in every way...
Then it happened...
The game froze...
I tried to log out, my COMPUTER froze... So I tried to ctrl alt dlt to the task manager to shut it down... Nothing.. my computer was frozen, locked up...
I unfortunately had to hard shut down my computer.... Turned it back on and got welcomed with a disk drive fix screen...
Great...
Computer loaded up, but was really slow, I uninstalled and removed the game from my computer in every way possible, every file, but my computer just didn't like the game apparently because It froze up again when I tried shutting the computer down now..
GREAT...
Tried turning it back on... Sat on the Asus logo then to the bios screen, no options for other start up.
Now it's bricked to the bios screen, no longer seeing my hard drive at all...
I now have a $1,000 paperweight because of Runescape!
DO NOT DOWNLOAD!!
COMPANY OWES ME A NEW F-ING COMPUTER, IT WORKED GREAT UNTIL THIS GAME WAS INSTALLED AND THAT ALL HAPPENED WITHIN THE SAME HOUR OF DOWNLOADING!!
DO NOT DOWNLOAD!!

I have played for a little over 10 years. I am an ironman account on RS07 and went to log on one day and it said my account was disabled. I look, and it shows that it was disabled for "macroing" which is using a bot of some sort which I have never done. I actually am an advocate of getting rid of bots. However, they falsely banned me for using one. I try reaching out to the support team with NO RESPONSE. Any time I get someone from a different department they tell me I need to deal with the support team. I explain that I have tried to reach out and no one answers and they tell me sorry there is nothing they can do. Long story short, everything just went in circles with no answer from the support team. Very fun game but very disappointing when you have an issue and you are a player that is not a popular streamer. When a streamer had this same issue it was fixed within THE HOUR. For me, I never got a response. I would not recommend playing if you plan on putting long hours to grind and will feel bad if you get banned for no apparent reason and receive no response as to why.

Let me tell you. This game is a great game to put time into. Especially old school runescape. It has such a friendly community as well.

They literally don't have customer support. if you lose your account, or have any porblems with you e-mail or passwords it's done. You can start all over.

I have been playing this game for the better part of 15 years...That being said I have never had my account hijacked before. I have heard plenty of other stories too though. Its ridiculous that Jagex has not fixed or even made recovery from people stealing all of your bank easier, because there's "nothing they can do" or are "not responsible for lost items". I'd also like to say, Jagex is supposed to be an innovator of player and account safety; yet here we are. I lost millions and there's nothing these creators will do, despite that I have been paying for a membership for over a decade. Why should good innocent players be held accountable for the actions of others. How many hours of play did I lose? How much money did I spend on a membership while I built that up? I can tell you, because there's a sale history that Jagex also probably has and I'm wondering why they can't get any of my stuff back? Why should we lose our stuff because Jagex hasn't created a way to stop this from happening. And don't tell me about bank pins and the authenticator, because I had those on as well and the hijacker removed them anyway. I love this game, but I can't stand that Jagex is still willing to stand by and do nothing for their players. Its no wonder people aren't playing this game anymore.