Brains Brewery Reviews 

I was happy with my order but disappointed to get an email after my purchase was ordered that I could get 10% discount of my first purchase.

I have not drunk alcohol since I moved from Cardiff to Wigan in 2005 mainly due to epilepsy. So a few weeks back I saw that Brains did a low alcohol IPA product so I purchased 12 cans. These arrived within 2 days and once I drank my first can it took me back to growing up in Cardiff. Many low alcohol beers can often taste watery. This was perfect. The 12 cans have now gone and I am about to order my 2nd batch.

Another quality product from Brains. Great beer and tremendous customer service

Efficient service

Great fast delivery

Dark! One of this country’s greatest and an enormous pity in the modern real ale appreciation era that the draught product is virtually unobtainable even in Cardiff

Smooth trouble free experience from start to finish.
Super speedy delivery.
Will definately be back.

Order was easy to do. The updates received from the company were timely and the actual product quality is excellent, thank you.

Very prompt service. Rev James is excellent, both in bottles and draught.

Easy ordering, prompt delivery.

Great beer
Great service

I have Multiple Sclerosis as a result of being spiked with GHB in the Albany Pub 19th April 2019 with GHB.

Excellent low alcoholic beer. Best I've tasted for a long time. Will be ordering another case and drinking it when I come to Cardiff for Wales v South Africa in November. Hopefully it will be available at the Daffodil?

They stepped up to help our event when we were let down by another brewery. Friendly and efficient service and a good IPA.

Excellent products well packed and despatched promptly.

In error I purchased, what was intended to be, a one off birthday gift as a monthly subscription.

I realised when I was billed the next month — by which point it was too late to cancel and I was alerted that my order was out for delivery.

There was nowhere on the website to update the order and cancel, so I emailed customer services immediately to cancel the subscription — no response.

Follow up with a phone call, the person confirms they’ve seen my email and the subscription will be cancelled. I follow up again with an email asking them to confirm this in writing, no reply. A further two emails, no reply. So now I’m waiting to see whether the same will happen this month as the only assurance I have is one conversation.

Generally, I think the entire experience was misleading. Usually with monthly subscription services you receive an email a few days in advance informing you that it’s set to renew, which Brains didn’t do. Additionally, I don’t know how I signed up for a subscription in the first place and think it must’ve been misleading. Finally, to keep ignoring a customer’s emails and not take two minutes to just confirm that it’s been actioned is beyond me — why? Terrible experience.

Easy to contact, and they happily accommodated my rushed order since I was only visiting the country briefly. Suffice it to say, they fulfilled my neighbor’s 10-year pursuit of acquiring Brain’s Beer (it’s also his last name!).