Waited over 2 months for delivery with no contact unless I contacted them for an update. 4 of the boards I needed were chipped as they opened and sent me half of a pack so were loose during transporta... Toon meer
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We've used them since 2017, and again in 2021 & 2024 and done all the downstairs laminate with them without a hitch. Good price and packages arrive safety, and the one hitch we had was fixed super qui... Toon meer
Great company. Called me to confirm when my flooring would be delivered. It arrived 2 days later.
Finally found someone who delivers to the highlands and island for a reasonable price! Floor came quickly and unloaded with easy access. Delivery driver was really friendly! Will be recommending to... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are one of the largest discount flooring retailers in the UK. Laminate Flooring, Engineered Flooring, Solid Wood Flooring, Vinyl. We are also one of the UK's leading retailers in 3D wall panels.
Contactgegevens
Verenigd Koninkrijk
- www.saleflooringdirect.co.uk
3,7
Gemiddeld
526 reviews
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Flooring has turned up badly damaged…
Flooring has turned up badly damaged charging 50% on to of cost for delivery least you could have done is make sure it was packed sufficiently
1 mei 2024
Antwoord van Sale Flooring Direct
Hiya, sincere apologies to hear you have received damages, We have been trying to contact you since we were made aware via email, if you could contact us urgently we can rectify this.
Thank you.
Antwoord van Sale Flooring Direct
Thank you so much for your positive review! We are so glad to hear you love your new flooring! Thank you again.
delivery damage rate is far too high, product quality standard not good enough
hi all, purchase carefully from these people.
products are poor to mediocre in quality.
Delivered items are more often than not damaged. out of 4 separate orders 3 arrive damaged, whilst the companies replaced 2 orders the third damaged delivery order complaints has remained ignored. I completed the job with the damaged parts and clever carpentry.
In summarise if you want cheap flooring for a rental property and you can are able to collect, then go for it, else try another supplied and pay a tad more.
10 april 2024
Review zonder uitnodiging
Antwoord van Sale Flooring Direct
Hiya, Thank you for your review. Could you please contact us at NEF@saleflooringdirect.co.uk & we can attempt to rectify these issues as i am struggling to locate your order. Thank you.
Stay away from this company
Stay away from this company! Their customer service is subpar. While most panels on their website clearly indicate that the price is per square meter, their promotional prices deliberately mislead customers by suggesting that it's the price per pack. They send a reduced amount of goods claiming that the ordered items were in square meters. Compared to other stores, their promotional prices end up being much more expensive, but that seems to be their strategy to deceive and profit off customers. Instead of receiving the ordered 13 packs, I received 13 square meters, which is equivalent to only 7.5 packs. After speaking with customer service, I was informed that I could return the goods at my own expense or pay extra to receive the remaining amount I had already paid for. They send goods in opened packaging, yet they refuse to accept returns for opened items.
1 mei 2024
Review zonder uitnodiging
Antwoord van Sale Flooring Direct
Hiya, Thank you for your review, Our site is very clear when indicating we sell via square metre, Not by the pack. Before the goods are purchased it does advise the coverage your order will cover, which in this case 13m2. We can only apologise for any confusion caused between these stages. The order was for 13m2 not 13 packs. We have not charged you by the pack we have charged you for the m2 only. We do accept returns within 28 days of delivery. Thank you.
Worse company wasn't on time pay for…
Worse company wasn't on time pay for next day didn't get next day and its not per a pack its for 1m and its a rip off I regret coming here go the a company that does it per a pack of ten it feels like a big con
24 april 2024
Antwoord van Sale Flooring Direct
Hiya, sincere apologies to hear you have not had the best experience, Regarding not being able to fulfill the next day delivery we had contacted you on the day this order was placed to make you aware. We have also processed your refund for the difference to a standard weekday as confirmed on our call. Our site is very clear to help our customers understand we sell via square metre, Not by pack. Checkout also advises the m2 Coverage you are ordering. Thank you.
Negative Review of Misleading Pricing…
Negative Review of Misleading Pricing and Unfair Shipping Practices
I am writing to express my extreme dissatisfaction with my recent experience at your store. The misleading pricing information provided on your website and the unfair shipping practices have left me thoroughly disappointed.
Initially, I was drawn to your store by the advertised prices per piece for certain products. However, upon making a purchase, I was shocked to find out that the actual pricing was based on square meters, resulting in a significant difference in cost. This misleading pricing strategy is deceptive and unfair to customers like myself who expect transparency and honesty in pricing.
Furthermore, the shipping practices employed by your store only added to my frustration. Not only was I required to pay for shipping twice due to separate orders, but I was also informed that the shipping costs were non-refundable, despite the error being on your end. This is unacceptable and reflects poorly on your commitment to customer satisfaction.
Overall, my experience with your store has been extremely disappointing, and I will not be recommending it to others. I urge you to rectify these issues immediately to avoid further customer dissatisfaction and damage to your reputation.
2 mei 2024
Review zonder uitnodiging
Antwoord van Sale Flooring Direct
We are sorry you have not had a good experience. However, our prices are clearer than any other flooring company in the UK.
Our pricing structure saves our customers money. We sell per metre so we can sell you exactly what you need. We advertise everything per metre. For example, if you need 35m exactly, we will sell you 35m. However, if you purchase from somewhere else, buying per pack, it may be that you only need 1 board from a pack, but you have had to purchase the whole pack, so you won't be able to purchase 1 board.
I hope this clarifies how our structure works
Flooring
Excellent service from start to finish. Flooring arrived on the day specified. I can’t fault the service or the quality of the flooring supplied.
23 april 2024
Antwoord van Sale Flooring Direct
Thank you so much for your positive review! We are so glad to hear you love your new flooring! Thank you again.
The whole experience was great
The whole experience was great from start to finish, inputting measurements to payment and receiving the flooring was spot on I even had a few boards left over. I will definitely recommend and be using again myself
21 april 2024
Antwoord van Sale Flooring Direct
Thank you for your kind review, We appreciate this sincerely!
Antwoord van Sale Flooring Direct
Thank you so much for your positive review!
Antwoord van Sale Flooring Direct
Thank you so much for your positive review!
Antwoord van Sale Flooring Direct
Thank you so much for your positive review! We are so glad to hear you love your new flooring! Thank you again.
Antwoord van Sale Flooring Direct
Thank you so much for your positive review! We are so glad to hear you love your new flooring! Thank you again.
I've ordered twice with this company
I've ordered twice with this company.
When I ordered too much flooring I sent an email asking to rectify the order and they swiftly changed it to the correct. I love my flooring. Thanks Sale Flooring Direct!
13 april 2024
Antwoord van Sale Flooring Direct
Thank you so much for your positive review! We are so glad to hear you love your new flooring! Thank you again.
Why is trust pilot asking me
Not unfair to comment yet. An estimate on delivery would be nice.
Product again I don't know.
To be honest I don't know why I got this email as I was trying to buy something.
Is there something I don't know and should cancel?
15 april 2024
Antwoord van Sale Flooring Direct
Hiya, Thank you for your review, I can see this has now been delivered within the time frame of the standard weekday, This email is sent automatically for when an order is placed to leave us a review once the goods have been received, Thank you!
The flooring was advertised as tongue…
The flooring was advertised as tongue and groove but infact it was click in flooring which is much more difficult for me to fir so now I have to pay someone to fit it.
6 april 2024
Antwoord van Sale Flooring Direct
Hiya, We are sincerely sorry to see this is advertised as this & very sorry for the confusion caused, All our laminates are click system.
We will pass this feedback on to the correct team. Thank you.
The worst if I could put 0 I would
The worst if I could put 0 I would, delivery driver left my product in the alley way on trolley without bringing them in my house,I am a pregnant women ,who out my way to get my neighbour to assist me as my husband was at work,to top it off some of the floorboards came without boxes which can be lead to them getting scratched and unusable.very disappointed.
8 april 2024
Antwoord van Sale Flooring Direct
Hiya, Thank you for your review, We do have in our terms & conditions which have to be agreed to before our site allows you to purchase we offer kerb side delivery. We also advise a standard weekday is delivery any day during the week, If there was a preferred date we could have arranged this however we were not made aware, Regarding the opened packs we sell via square metre so you receive exactly what you require in this instance this is opened packs which your loose boards were inside. if any damages have occurred please dont hesitate to contact us at NEF@saleflooringdirect.co.uk Thank you.
Excellent. Been using Sale flooring direct for the…
Been using Sale flooring direct for the last 6/7 years. Wouldn't go anywhere else . Good range of flooring, fair prices and have never been kept waiting for a delivery . Excellent.
11 april 2024
Antwoord van Sale Flooring Direct
Thank you so much for your review! We appreciate you being one of our returning customers very much and we are so happy to hear you love your flooring every time! Thank you again!
So so pleased with my new flooring
So so pleased with my new flooring, ordering was easy, delivery was quick and the flooring is beautiful
4 april 2024
Antwoord van Sale Flooring Direct
Thank you so much for your positive review! We are so glad to hear you love your new flooring! Thank you again.
Quick and lovely.
Flooring was delivered quickly and the laminate was exactly what we wanted for a really good price.
Only issue being how difficult the company are to get hold of as their number, when dialled, states that “you have dialled an incorrect number”.
6 april 2024
Antwoord van Sale Flooring Direct
Thank you for your review, We appreciate this dearly, Sincere apologies to hear you have not been able to contact us on our contact number, we are going through a process of our phone lines changing which in some cases the line does not connect.
Thank you for your patience & we are glad you love your new Flooring.
Antwoord van Sale Flooring Direct
Thank you for your review! We appreciate this.
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