SalonCentric Reviews 15

Request for Resolution Denied Return of Dyson Hair Dryer Dear Salon Centric Customer Support Team, I am writing to formally express my deep frustration and disappointment regarding the handling of a recent return attempt. I have been a loyal Salon Centric customer for many years, and during the Christmas season I placed a large online order totaling 969.55 which included two Dyson hair dryers. One of these hair dryers was a Christmas gift for my daughter. She opened it on Christmas Day and tried it once but was not satisfied with it. When I brought the item in perfect condition to the store to return it, I was told it could not be accepted because of a 60 day return policy starting from the original order date, not the date the gift was opened or received, or even the date it was delivered to my door. This interpretation is unreasonable given that the purchase was clearly for the holidays, and it is common sense that Christmas gifts are not opened immediately upon delivery. What made this experience even more upsetting was the treatment I received in the store. I was met with rudeness and complete dismissal, as though my concern was unimportant. This is unacceptable and not reflective of the level of service I have come to expect from Salon Centric. I am requesting the following: That the return of the unused like new Dyson hair dryer be honored immediately. A response acknowledging this complaint and addressing the unacceptable conduct I experienced at the store. Assurance that Salon Centric is committed to fair customer treatment and reasonable accommodation, especially during the holiday season when gifts are purchased well in advance. I want to resolve this matter quickly and professionally, and I am asking Salon Centric to do the right thing. Thank you for your prompt attention. I look forward to your response

This was the response! Thank you so much for reaching out—and for your patience while we reviewed your request. I understand how frustrating it can be when a product or gift doesn’t work out as expected, and I truly appreciate you giving us the opportunity to assist.

To clarify our policy, returns must be completed within 60 days of the purchase date. In this situation, it appears we are outside that timeframe, and I’m genuinely sorry for any inconvenience this may cause.

Since it has been more than 60 days since your purchase date, returns and replacements are handled directly by the brand. They are best equipped to troubleshoot the issue and determine the most appropriate next steps:
Sent link to Dyson which they know damn well will do nothing! read their reviews.

For your convenience, you may review our full return policy here:
Sent link to their return policy

I really love ordering from SalonCentric in many aspects; they ship online order so fast (deliver usually within 2 days), dedicated to pack well, neat, and securely every single time. For in-store shopping experience, SalonCentric at Edison NJ is my go-to store; the manager and Stephanie are so welcoming, friendly, and knowledgeable.

I am a professional hairstylist and longtime salon customer, and this was one of the most unprofessional retail experiences I’ve ever had.

I attempted to return a blow dryer multiple times over the course of two weeks. I was given conflicting information each visit, sent back and forth repeatedly, and ultimately charged a 20% restocking fee after the store failed to clearly explain or honor their own policies from the beginning.

What made the situation worse was the rude and dismissive behavior from both employees and the manager. The manager struggled to complete a basic transaction and had to call her manager, while speaking to me in a condescending and unprofessional manner. At one point, I was even made to feel unwelcome and pushed out of the store.

Hairstylists spend thousands of dollars supporting salon supply centers. We deserve respect, clarity, and professionalism—not attitude and incompetence. Very disappointing experience.
Location los gatos ca. manager name nasti.

Long time stylist and salon owner here.Salon Centric is the WORST! They have gotten rid of their salon representatives and expect us to do their job! When I called about not having a rep anymore they just lied to me. Reps are the backbone of this industry! Reps do more than take our order they keep us on top of all the information that we need to know especially those of us that work alone ! Their app is horrible! In the many times I have attempted to use their app I have never once been successful!
I have a huge issue with L’Oreal !! During the pandemic L’Oreal decided to get rid of Logics hair color! I have worked with logics my entire career. I was a colorist for them and a design artist, it was the cornerstone of my business!!! There is no other color line like it and they just make these decisions without any thought at all to who or what they are negatively impacting!! So Color is HORRIBLE! I hate it!!! my Client’s hair looks like crap! It constantly fades to an ugly drab brown or brownish red it will always fade to the underlying pigment ! I don’t want to use any color that has a pre-blended base! These two companies are just another example of corporate greed! They don’t care about anything or anyone except how much money they’re putting in their own pocket!

First I was asked for my drivers license, I have an account and I have shopped there for years. Second, as the woman ringing up my products asked me if I wanted a to purchase a bag for the products. I told her no I didn't. She proceeded to put the things in the bag and I thought she was being nice and providing great customer service. When I hot h9me and checked my receipt, I saw she charged me for the bag. Since when is it OK to charge a person for something they said they didn't want to buy. If she did for wanting to give me excellent customer service which I thought she did and thanked her. If I had to buy a bag at every store I went to, that would add up to a lot of money. Not only have the prices gone up ridiculously, now we're having to buy bags to carry our stuff home. Get real people! I'm in Arizona and this stuff us what they do in California, keep it there.

I am a professional stylist and I have NEVER dealt with such a glitchy and malfunctioning and ridiculous app/website. The inventory is not updated, you’re able to add items to your cart that are no longer in stock, upon checking out it glitches constantly sometimes completely emptying your cart, return policies for hot tools are ridiculous (they’ll sell it but you’ll have to go directly to the company who made the product to return but then they won’t take returns from Saloncentric; it’s a racket). I know that I am just ONE stylist and I spend THOUSANDS of dollars with this company a year and they can’t improve their IT for their app or website?! Why can I add items to my cart that aren’t in stock and then have to navigate the glitchy app to then go and remove what was never in stock in the first place and then when I go to place my order it GLITCHES AGAIN and then my ENTIRE CART DISAPPEARS?! I don’t have time for this! It’s incredibly aggravating and I have never encountered such a time wasting app EVER. But of course they practically have a monopoly so why improve it? This app has elevated my blood pressure way too many times and I cannot express enough how annoying this is knowing how much of just my money alone goes to this ramshackle company.

Does Salon Centric get anything right? With all the years I’ve dealt with them, I’ve had to move on. I’ve spent more hours on the phone with them than I’d like to admit for countless errors on their part. They never have anything in stock and their workers think they’re superior. RIP Salon Centric because I’ve had enough and you’re dead to me.

Salon centric has the worst customer service.If I could give zero stars I would. The shipping is so high and they don’t even carry certain products in the stores anymore and the only way to get them is to spend $150 to even get free shipping or to pay $11.95 for shipping what a complete joke. Customer service reps aren’t helpful at all. They only offer if you do auto ship but still half to pay for shipping the first time on the items. What a joke. I will be taking my business to other suppliers. I don’t even understand how businesses like this stay in business.

The costumer service aspect of this company is horrible. Makes no sense. Most shops allow anyone to just update your account change anything you need to. But now there’s this lazy way of saying do you have the app? The app lacks consistency & if it doesn’t work you need to text or call. Texting; make sure you have your phone with you because if you get a response & don’t reply within 2 min it will kick you out & you’ll have to wait another day. Calling takes hours. I truly can’t wrap my head around it. Very inconvenient.

I was gifted by Influenster. K18 Prep + Repair Service Essentials. I used the prep mist before applying my hair color to prepare and protect my hair before applying my hair color and then I followed with the molecular repair hair mist which really helps damaged hair like mine. I have used it a couple times and i have been noticing a significant improvement in the overall health in my hair. It’s been feeling softer, silkier and manageable and so much stronger .I been using the repair mask for a couple of times and it’s really been helping repair my damaged hair especially my ends which look so much better. The mask is lightweight and nourishing. The repair hair mist has a clean scent and it feels refreshing on hair and scalp when applying . The peptide mist sprays evenly and doesn’t have a strong scent.

Redken Tumbler. Never received. Out of stock within 3 days of promotion. Scam to buy but they never produce enough to give.

Unfortunately the customer service from this company has absolutely plummeted. If you need to make Return, good luck!! You will be waiting on the phone for at least 30 minutes! I have called their stores to see if I could get this return resolved, only to get no where. Having owned a salon, I have purchased thousands of dollars from this company but like every company that becomes successful, they forget who made them successful…. The customer. Good bye Salon Centric.

Newport News Virginia

Rude as crap !!!!!
This is why I stopped shopping at this company All employees act like you are asking them a favor to do anything
never again.
Had my mom and sis return item
I was way overcharged for
due to me having surgery Treated them like crap and talk to like crap.. and thought it was me!
when found out it wasn’t me even ruder. Got it on voice recording
Cecelia p is a rude rude lady and whoever else was working yesterday
Wont shop again

Salon Centric has great service and knowledge about products and very helpful. Highly recommend them.

I will begin by stating how my wife is a Caucasian and that I am a member of a minority group. With that being said, it is indisputable that race played a key role in this employee’s appalling and prejudicial treatment of me.

On Monday, August 2, 2021, my wife and I visited this business at approximately four o’clock in the afternoon. This business is located at 2005 Route 35, Oakhurst, New Jersey 07755. My wife, Gina O’Neill, was a cosmetology student and recently received her license from the Board of Cosmetology & Hairstyling. My wife brought her license to this business for them to record it so that she would be able to purchase items at a discounted price. One of the employees, Kelly, took her license and recorded all of the pertinent information in their computer system. I was standing beside my wife the entire time. When Kelly was finished, she handed my wife her license and Kelly went into the back room. A different employee then took over to attend to the various customers.

We shopped and decided to purchase five items. All five items were Artistic Perfect Dip Powders, in different shades. All five items were priced at $1.29 each, with red stickers prominently displaying that price on the top of each item. While ringing up each item, I noticed that one of the items did not ring up as $1.29, but at $6.49. The employee then told us that the $6.49 price was a mistake and that she would try to fix the price in the computer system to make it $1.29.

After several unsuccessful attempts, she had to call upon Kelly for her assistance. When Kelly came to the front, she immediately expressed a very doubtful attitude that the specific item was indeed marked $1.29 as the other Artistic Perfect Dip Powders. She said to me, “Well SOMEONE must have changed the price tag.” When you are speaking face-to-face with someone and they place an emphasis on the pronoun “someone” in that context, it is more than implicit that they are referring to you. I became indignant and said to her that I did not change the price tag to reflect the $1.29 price. She then said she was positive I did that and I should not have changed the price tag because, in her computer system, the price is listed as $12.99. The other employee then intervened and told Kelly that the price is not ringing up as $12.99, but as $6.49. Kelly told her that the $6.49 price is a mistake because the legitimate price is $12.99. Once again, the employee stated that the price is ringing up at $6.49 and Kelly immediately instructed her to go tend to other customers.

As Kelly began to scratch off the actual $1.29 price tag, I asked her if I can look at the item one last time. When she gave it to me I snapped a series of three photos with my mobile phone prominently displaying the red price tag with the price of $1.29. Kelly then became angry with me and forcefully exclaimed if I was going to purchase the item at $12.99 or not. Kelly’s attitude then became increasingly hostile towards me. My wife, not being a confrontational person, started to feel ill and walked back to the car, which was parked directly in front of the store. Kelly then forcefully declared that if my wife did not immediately return to the store, our entire order would not be processed because I, “shouldn’t be in this store.” I motioned to my wife to come back into the store and she complied. Kelly again repeated to me that she would not sell us the subject item at $1.29 or even $6.49, but only at $12.99. I did not purchase the subject item and instead purchased the other four items.

That particular morning, my wife had received a message on her mobile phone from the Salon Centric app announcing that Salon Centric was distributing samples and to ask an associate for some samples while shopping at the store. My wife had previously received such common messages from Salon Centric and had always received a few samples while we shopped there. In fact, the customer who was in front of us, who was being tended to by the other employee, received her sample bag when she mentioned her own message on her mobile phone. I showed Kelly the message my wife had received on the mobile phone and she outright refused to give me any samples at all, harshly stating how the samples are only for customers “at a higher level.” Although we both expressed disbelief at such blatant racism displayed towards me by a, supposedly trusted, Salon Centric employee, we consistently remained calm and non-combative, and never responded to Kelly’s insidious and overt racist behavior.