SALUS Controls Reviews 349

I had a Salus RT310i room stat fitted 4 years ago. It has been nothing but trouble. It has stopped working yet again and my original supplier/fitter couldn’t make it work and found Salus’s technical team ‘unhelpful’. A second qualified heating engineer couldn’t make it work either. The 5 year warranty I was shown by my fitter/supplier is time consuming to claim on and difficult to understand. My Salus room stat was definitely not of satisfactory quality, fit for purpose and as described. I couldn’t wait any longer for it to be mended or replaced so fitted another make of room stat that does work, is easier to use and more accurate.

Excellent response from the tech team,mainly Joseph.

Joseph gave me very clear and concise advice, and it seems to have worked.

Extremely good service with regards to resolving an issue I have with my gateway controller.
Joseph was very good in identifying the issue and getting it resolved in very quick

My thermostat (RT510TX) had stopped communicating with the boiler, suddenly and while the CH was running. I thought that the batteries needed changing, did that, and then pressed the test/pair button, resulting in the constant display of SYNC 10. Joseph, at Salus support, replied to email and with a minimum of fuss from him, got me to "wiggle" what turned out to be a stuck test/pair button. The support from (Joseph) was rapid, friendly, professional and effective. Saved me the cost of a new stat as well. I am more than impressed with the quality of the Salus kit and the company's approach to customer service.

Had a issue with the app over the weekend 25th nov 2023, inc access to the portal for the it500 via laptop.

Heating worked fine.

I suspect the hosted server/portal was playing up, now working fine 27/11/2023 as the server may have been fixed.

The company has no support over the weekend, they need active monitoring of systems over the weekend to ensure this does not happen again.

They also need a a status page on their website to let people know all system are ok.

Moved into an existing apartment with a Salus in it. Had trouble connecting as it kept saying the thermostat was offline. Took a while to get past Sally the Chat Bot but eventually got through to Joseph. After a few emails troubleshooting, he sent me a new thermostat and gateway which work are working great so far. Quite impressed with the service. Thanks

Great service I was worried when it wasn’t a phone call but the instructions by email were prompt and fixed it perfectly

Great communication

I was having a problem with the internet temperature controller, iT500 which was no longer programming.

Tech at salus UK made a few suggestions which did not resolve the issue. They then took charge of my device online and sorted it out.

Joseph, the help person at tech was very constructive and made himself available when needed.

I contacted Salus about a fault on my thermostat transmitter that was under warranty. They replied quickly and sent me a new one which is working well. Great customer service!

Amazing customer service nothing was too much trouble, very impressed and a refreshing change.

My Salus RT310RF was not working properly - Joseph ask me to send him a photo of the front and back panel of the kit.
A replacement was sent out, and I received it within a day, along with instructions how o pair with my hub.
Everything workinf perfectly. Thanks Joseph & Salus great service.

Had an issue with a gateway that had stopped working. Followed on line help to no avail so contacted support. Joseph talked through the same procedures I'd found online and when that didn't work, he sent out a replacement, which worked instantly. Bit of faf, but overall very happy with the service I received. Thanks Salus and big thank you to Joseph.

Had a problem with my salus thermostat, Got in touch with salus controls who gave me the right information which corrected the problem . Very pleased with the Quick and professional service

Had a problem with the Salus RT520TX control, the buttons were unresponsive,
Contacted Salus Technical Team.
Joseph was very helpful in replacing with a new one, problem solved.
Excellent communication, prompt actions, quick delivery.
Best service ever, would highly recommended.
Thanks Salus Team, we trust you

Great customer support.
Had an issue with the control unit. Very random symbol appeared and error code. Looked on line. Went through the manual. Tried help with the online bot, raised the ticket/problem with customer support. Rep that responded knew what the issue was from my description. Wrote me very clear and easy to follow steps. Sorted.
So relieved. Thought I would be without heating control for ages trying to sort it took 2 days.
Thank you.

I had a long standing problem with my ST620 thermostat.
Joseph, a Salus tech rep, suggested a cure in an email exchange.
Problem solved.
Very pleased.

My Salus iT500 receiver wouldn’t work so I bought a new one. I couldn’t get it to pair so I emailed Salus Support. Joseph suggested some actions which didn’t work so he then asked for a video of what I was doing, which I sent. He emailed back and then it worked! Excellent service. Thanks.

Have had Salus IT500 controls on my Valliant boiler for a number of years.
Had a problem recently where I was unable to change the heating schedule on the thermostat. My Salus Internet Gateway had died previously meaning I could not control the schedule via the online app and after speaking to Salus tech support the thermostat needed a firmware upgrade to operate in offline mode, but that could only be done via a working gateway.

Salus arranged a replacement gateway for me at no cost.

The support personnel were most prompt and helpful.

10/10 for Salus customer service.