samsungcareplus.com Reviews 

Poor customer service ( wait forever on the phone for someone to answer) they give you a 6 hour window of when they will show up ( like people don't have jobs) and then change time at the last minute. I've had to adjust my work schedule twice and my washer still isn't fixed and I still don't know what's wrong with it. It seemed like the tech was just guessing what was wrong and ordered a part that he hoped would fix it.

I would not recommend no one to get this plan. Not worth it and definitely not worth the time. Had this plan for a long time, and placed a claim and the bull crap they put you through and on top you can't get any body that speaks English. They keep transferring your call and no one resolves the problem. They send emails like how experience went, trust me they suck!!!! Don't waist your money on them.

Worst service ever! Don't waste your money and time! Useless

My phone exploded because of the battery and they sent me the same faulty phone back. They are ta King forever to send me the email with the étiquette to sens it back. They owe me a brand new phone.

Is the worst company ever! 2nd of December I received email that they received my phone as I broke a screen, till now I don’t have my phone with me! Yesterday I spend half of the day dealing with them as they even don’t know what is going on and where is my phone! I received a second email from them on 10th of dec that my phone is been repaired, but now after long talks yesterday looks like is not repaired yet! Tomorrow I’m going on holiday for two weeks and I don’t even have the phone or camera, so even can’t make any pictures!! Is ridiculous, only what they can tell me was sorry you then receive your phone after holidays! Is a joke!!! Don’t understand how can take so long to change just the screen! As my phone worked properly even with that screen demage!

Don't waste your time

No where to login and check your policy?

Minus 5 stars. Tablet damaged 12 weeks ago, I was expecting 3-5 day turnaround but tablet first returned five weeks later opened for investigation and returned without repair or resealing. New claim raised by Samsung Care/Assurant, not continuation, so back of the queue again. 12 weeks from first claim still no tablet, no news, no communication, 40 minutes per call initially with claims then an extended wait for Samsung Care. Fobbed off, your case handler not available but will call you back as requested. 6 times now over past weeks. No call. Today same old same old, same old but handler I was put through to tells me he cannot see my case as only my handler can. Told him about call back and he tells me there are no requests for call back and when did I last request it. 5 days ago but he tells me there is no record (GRRRRRR!) (ps: how did he know that if he has not been able to see my case notes? I think his name was Pinocchio.) I asked for my case to be passed to another handler and was told that because that was a complaint it would need my case to be reviewed which would now take up to 5 days to re-assess my complaint. (light blue touch paper ...... ) Can you pass me to your boss - no, management do not talk to customers. Maybe if they did they might be inspired to learn and make changes to this woeful organisation.

So twelve weeks of pain, even more delays and no resolution.

I wish I had read this site before I purchased SamsungCare+, words that should never appear together. If you are reading this for guidance - DO NOT BUY SAMSUNG CARE PLUS.

Je n'ai jamais vu ça de ma vie.

J'essaye en vain depuis août de résilier mon abonnement Samsung Care+.
Je n'ai jamais eu a déclarer de sinistre et j'ai voulu résilier car j'ai jugé cette assurance peu utile au vu de ma situation.

Ils continuent de me prelever tous les mois, me disent que l'abonnement est bien résilié mais me preleve quand même.
Obligé de faire opposition sur ma carte bancaire et je peux dire adieu à un potentiel remboursement ils ne répondent même plus..
Je suis bouche bée

SAMSUNG comment est ce possible ? Un géant de la tech, impossible de résilier une assurance facultative je le rappelle et sans engagement...
Alala...

Vous me devez 38,97€ de prélèvements abusifs...

I'm trying to cancel samsungcare+ monthly subscription for phone that i don't have anymore
The only way to cancel is by calling
Meanwhile I'm disable, i can't speak and there's no help at all
End up they keep charging me for more that year
They customer service not disable friendly

Hopeless after care service
Multiple requests for repairs ignored

Promises to provide it never came through
Had to go elsewhere

Samsung repairs told me I needed a whole new machine. My appliance guy (trusted) from JC appliances opened it and it was a pinched wire broken. Fed through the channel of the door. He said the tention there is so tight that it’s hard for the wires to stay without breaking. And the wires are so thin.. imagine the 1,000 ‘ s of call backs they get and tell people they need a new washer or dryer. These ppl are scam artists. The tech they sent out to my house spent 10 minutes diagnosing the issue without pulling off a single panel. Charged me $128. For what? To not look for the issue. Do yourself a favor and get your own appliance trustworthy guy to look into the problem. JC appliances 3053161314.

This company doesn't deserve 1 star. 28days to repair a cracked screen, no communication. When calling every person tells you a different line! Ended up costing me £59excess £264 to fix along with £8.99 a month insurance! On booking the repair I was advised 10days! Absolute joke *****avoid ******

Had a great experience with Samsung care plus twice now, they were fast and prompt in replying to my messages in regards to the repair of my phone and the repair was complete within 5 days. Unsure why so many negative reviews but I certainly haven't experienced this with Samsung care + :)

Une expérience à ne pas vivre avec samsung care---------- quand vous déclarez un sinistre les agents au téléphone ne parlent correctement la langue de Moliere, la plupart des agents sont installés à l étranger. Souvent ils refusent de prendre votre déclaration de sinistre car ils mettent en doute votre parole vu que votre conversation téléphonique est enregistrée ils re eoutent pour trouver de faille dans vos dire .Si tout fois apres une longue bataille téléphonique et mail et apres l envoie de devis de réparation Premièr surptise il y a une franchise de payer 109€ par carte bancaire ensuite vous devez expédié votre téléphone cela pourra vous prendre 2 à 3 mois .NOUS DEVONS TOUS PORTER PLAINTE CONTRE SAMSUNG CARE---------- ainsi ils ne vont plus agir de la sorte envers les CLIENTS.

Awful service and experience. Will be my last Samsung device. The phone repair took 3 times longer than the quoted repair time and I needed to follow up several times. After I received the phone back, I noticed they did not place the new hinge on correctly and buttons stick out on the side. The device i now always overheating as well. This company i awful and I would suggest no one pays for this

Would give 0 stars but can't, where to start.
So first time I rang them to get my screen fixed and to change over my details as moved house, was presured to pay the £99.99 or phone would be returned if not payed when they received it so I did that, then gave new house address so 1 can update system and 2 get it collected from new address and confirmed it 3 times. To the shock of no 1 they sent it to the wrong address... but thank God the new owner knew our new address so got redirected here. So rang them a second time to reiterate the new address and to get confirmation it would be sent to this address all do all confirmed, to the shock of no1 it was sent bk to the old address. So I went to collect it and upon opening it the screen was not fixed, 3rd call to them to find out why it's not been fixed they said they would check with the department that handles repairs and would contact me in a day. 4 days later with still no reply came the 4th gone call after a nearly 1 hour conversation due to there servers constant crashing, apparently they Id number of the phone did not match hence why it was sent bk. (Side note the phone was switched by them when I first got it as there was a manufacturing error with the hinge and they didn't update the information) so arranged another collection which dpd came collected and went. Received an email from them saying that the claim was accepted and something that didn't make sense at the time but will get into that in a moment. So after 2 weeks or waiting rang for the 5th time to see where my phone was to which this is where the email comes into play, they said that I had dent take the phone to the Samsung store to get it seen to... which was mentioned in the email but due to the ineptitude of this company I disregarded as the phone has been collected. To which I replied the phone was collected as didn't need to take it in and I don't have iv que a 20 minit argument about my taking a phone I nolonger had to get repaired at a shop when they had the phone sent to them. So after a back and forth they are and now adding in they needed the id number which is on the phone and the packaging that was sent to them and another 10 minute argument starts they need this number that I no longer have (at this point I'm loosing the will to live). They finally get the picture and sent ret another email to find it... and no I'm waiting to here bk about it but will update with another thrilling response when I inevitably have to ring them for a 6th time cause they won't get bk to me. The date iv out is as of today as I can't remember the date this all started it's been nearly a month ago at this point. Update so they found my phone and after 2 more phone calls and another argument about my insurance lapsing (wouldn't of lapsed if they did it when I first sent it off) then extended it to cover the time to fix it just waiting for it to get fixed and sent bk to me will up date if anything else happens.

GalaxyBookPro 2 acheté 1500 euros utilisé uniquement en déplacement, en tout 3 mois avant d'avoir le clavier HS.... mais garantie passé, reste un an de Samsung Care + mais pas de prise en charge.....soit disant faudrait il s'adresser à Allianz dorénavant qui est géré par Samsung, mais Samsung n'y entends rien et renvoi la balle à Samsung Care +.... Cette option est ridicule..., le prochain ordi portable se fera chez Asus !

honestly this is theeee worst ever service i have ever received.
i pay my monthly care plan to samsung.
assurance is taking the claim and t&t is fixing the phone.
and good luck with getting an update with your repair. samsung blames assurance, assurance blames t&t and T&t blames samsung meanwhile your phone has been in repair shop for the past two weeks or so.
all i wanted was an update as to where is my phone at.

When your paying 1500 for a phone and the screen breaks and they tell you it's going to to take 7 days to fix with no replacement phone, for that time they were hinting at me to buy another one just to get this one fixed. it's ashame I never read these reviews before I added it to the basket when I bought it .get insurance with your bank do get samsung care .