Santasuitstore Reviews 

I ordered a Santa beard and wig set and, while the quality was very good, the moustache had been stitched to the beard incorrectly which made it impossible to wear. I contacted the Santasuitstore team and Paul replied within the hour, asking me to return it for a full refund. A few hours later, he processed the refund immediately.
Brilliant customer service from start to finish. I’ll definitely be back in the New Year when the new stock arrives for 2026. Highly recommend!

Absolutely fantastic customer service and good quality Santa suite. Highly recommended!

Excellent customer service from start to finish, found this site whilst searching for a quality Santa outfit to dress up for my little ones. The particular suit I wanted was out of stock, emailed them and got a response back really quick telling me they are due more stock soon. Paul kept the online ordering paused until I was ready to submit my order just so I wouldn't miss out. Excellent product and amazing service

Fabulous customer service and a really great quality suit. Thank you for taking the time to discuss the options fully and arranging for a very speedy delivery to enable Santa to perform at short notice, much appreciated.
Annie Howie

The customer service provided was first class. I received excellent advice and support through the whole experience; from making the decision on a Santa suit with extras, to invoice queries, and the delivery. The Santa deluxe suit with wig/beard, glasses and bell is such fantastic quality and value for money. Highly rate the full experience.

Excellent service. From the moment the order was placed to delivery. I was kept informed re the progress of the order until delivery. If you order you will have nothing to worry about. The suit ordered was fab too.

Very helpful and great product knowledge.

the suit was and still is held by customs, but Nathalie came to the rescue and overnighted another suit to me and solved my worry of not getting it on time, fast and easy contact with this company and excellent service, thank yo so much for your attention and resolution to the problem, thanks for going the extra mile, Happy Christmas to you all

Excellent service & good quality products - we ordered a Santa suit for our charity. Really helpful staff, very grateful.

I had a very good experience with my order, and excellent correspondence with Nathalie, who was so helpful. Unfortunately the suit I purchased was to large for me, even though it was a standard size and I had to return it, but nothing was too much trouble for her. She answered all my emails and phone calls promptly and professionally. I will make a future purchase without a doubt. This is the place for any would be Santa to get kitted out. Thank you Nathalie for all your help.

Natalie was very helpful on the phone in meeting with my needs

Excellent, fast and efficient service by Natalie. We run a childrens santa experience here in Edinburgh and have bought good quality suits and accessories for the past two years from the santa suit store. Highly recommend!

Quick response and a personal service. The Santa suit and accessories are all fantastic quality. Friendly comms which really helped the smooth ordering.

I guess the many excellent plaudits for the service provided by this business speak for themselves, however, I am currently employed as a part time semi professional santa attending childrens cancer wards over the festive period. Without establishments such as this we would not be able to function. The proprieter of this business is without doubt an unsung hero and should be fully applauded for her sheer profesionalism, hard work and personnable demenour. I would challenge any santa to find a better outfitter outside the uk. Well done natalie.

Excellent quality. Efficient order and. dispatch system

Have just recieved the delux suit along with the delux wig and beard, the quality of these items is nothing short of stunning. For the price paid this is just outstanding, add that to the customer service and helpful, honest advice given by Natalie to a first time Santa and you really cant go wrong using this company. Thanks
Peter

As most people who read reviews of products or services can sometime be skeptical and think are these genuine reviews? or done by the trader? etc. This is a real customer and this his my review:

Firstly it should be more than FIVE STAR 5 **** like I said definitely not enough.

Why?, Natalie and all at Santa Suit Store there attention to detail, follow up to the needs, ensuring satisfaction and happiness of the customer are surpassed by none! ....

May I take this opportunity at this time to say a sincere thank you to you for helping Santa bring happiness to everyone and keeping the magic of Christmas alive.

Ordered on Monday and received the order on Thursday. The suit was well packed and looks to be well made, the quality appears to be very good and is definitely an upgrade on my old suit. Thank you for a 5 star service.

Amazing service, very helpful, fast delivery, excellent quality. Fantastic communication. Highly recommended. Will definitely be back to shop some more in the future.

I thought the service was great & would highly recommend this store, I will definitely be buying again!!