The Sash Window Workshop Reviews 203

TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

New front door to replace arched cottage door. Whole experience from initial enquiry through to installation was delivered with a friendly and professional service. The quality of the door and the pr... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very good experience with this company! They were honest about the work needed to install quality windows and it certainly feels like they undertook the right work for it! Good service, good Ac... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

It's been a total pleasure working with this company. I needed a new front door, and from beginning to end everything ran smoothly- budget never changed,and schedule on time, all involved were totally... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Arrived on time polite, friendly clean and efficient,good service from Rich Toby and Harry would recommend great job ! Sue Johnson

Bedrijfsgegevens

  1. Vensterinstallateur
  2. Deurenfabrikant
  3. Deurenwinkel
  4. Deurenleverancier
  5. Dubbelglaszetter
  6. Ramenleverancier

Over The Sash Window Workshop

Geschreven door het bedrijf

The Sash Window Workshop are a multi-award-winning company that was established in 1994. We specialise in traditional, energy-efficient timber windows and doors. Handcrafted in Berkshire we offer an installation and draught proofing service across London and the South and a supply only service nationwide.

Our products and services include:

We understand the importance of providing excellent customer service and a high quality product, and are proud that around half of our orders come from previous customers or recommendations.

We design and manufacture elegant, thermally efficient windows and doors to suit your home. Excellence and attention to detail extends into everything we do.

We are also proudly recognised as a Which? Trusted Trader.

Our replacement Accoya windows and doors come with a 50 year anti-rot guarantee.

Contact us today on 01344 868 668 for a free, no obligation site survey and quotation.

Bespoke Timber Window and Door Specialists

Geschreven door het bedrijf

We pride ourselves on delivering exceptional craftsmanship, unparalleled service, and innovative solutions.
We offer a wide range of timber windows and doors to enhance some of Britain's finest homes. Our Values -Craftsmanship: We believe in the art of creating high-quality products that stand the test of time. -Service: Our dedicated team is always here to provide you with the best possible experience. -Innovation: We continuously seek new ways to improve and innovate, ensuring that we stay ahead of the curve. -Sustainability: We are committed to sustainable practices that benefit both our customers and the planet.

Our Guarantees For Your Peace of Mind

From our workshop in Berkshire to your home and from paint and glazing to joinery and anti-rot timber - all our work is guaranteed so you'll know you've made the right choice with The Sash Window Workshop.

Contactgegevens

Promotion box for The Sash Window Workshop

TIMBER WINDOWS AND DOORS

Preserve your home's character. Enhance its performance.

4,6

Uitstekend

TrustScore 4.5 uit 5

203 reviews

5 sterren
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Beoordeeld met 5 van de 5 sterren

Every stage is clearly explained perfect job

Every stage is clearly explained. The project occurs on time. Every member is polite and professional. The gentleman who came to re fit our windows was discrete, efficient, impeccably clean and, naturally, did a perfect job. The improvements to our windows was noticeable immediately. A beautiful job.

10 oktober 2022
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Antwoord van The Sash Window Workshop

Dear Ms Misan,

Thank you for your review.

I am delighted to hear that you are happy with the draught proofing and overhaul that we did on your windows and that you have already noticed the difference.

I am also glad to hear that you were happy with the service you received.

Thank you for trusting us with your business.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

Good experience

Our experience from time of estimate to installation was very good and we are very happy with the finished job.

28 september 2022
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Antwoord van The Sash Window Workshop

Dear Mr Mills,

Thank you for your Trustpilot review.

I am glad to hear that you are very happy with the service that you received and with the finished job.

I would like to take this opportunity to thank you for trusting us with your business.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

Excellent service all round

Excellent service all round - all the way through from planning the project to completion. The team were always easily contactable and helpful. The finished windows are of excellent quality, we are super pleased!

21 september 2022
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Antwoord van The Sash Window Workshop

Dear Mr Sabey,

Thank you for your review of the work that we carried out for you.

I am delighted to hear that you are very happy with the service that you received and with the quality of the windows. I will pass your feedback onto all involved.

Thank you for trusting us with your business. I hope the windows continue to serve you well.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

Excellent

This went well throughout and we were very pleased with the result. The window looks great following replacement of the old sashes and we're sure it will make a big difference to keeping the house warm over the winter. It's also great to be able to leave the windows slightly open to provide ventilation without worrying about security risks. The installer was great, arriving promptly, completing the work well and to the agreed timetable, and cleaning up all the mess nicely while being very helpful and answering all our questions. Overall we are very happy with the Sash Window Workshop and would recommend them if you want to improve your old windows.

4 augustus 2022
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Antwoord van The Sash Window Workshop

Dear Thomas,

Thank you for recommending us.

I am delighted to hear that you are very happy with the work that we carried out for you and that the installer was prompt, helpful and tidy.

I hope your new sashes continue to serve you well and help keep you warm during the colder months; if you do have any issues, please let us know.

I would like to take this opportunity to thank you for trusting us with your business.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

Expectations exceeded!

Very pleased with the new double glazed sash casements in my windows. I wanted to retain the original frames and the new sashes look and work just as I had hoped. Thoroughly reliable company in every respect. Great communication throughout and superb fitter who wanted to be sure I was completely satisfied with everything before he left.
Looking forward to my new front door being fitted too! You definitely get what you pay for from The Sash Window Workshop!

17 augustus 2022
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Antwoord van The Sash Window Workshop

Dear Mr Berry,

Thank you for your review on Trustpilot.

I am delighted to hear that you are very pleased with the new sashes that we manufactured and installed for you. I am also glad that you were happy with the service you received. We do our utmost to deliver the highest standards of both product and service, so having positive feedback makes all the difference to us.

I would like to take this opportunity to thank you for trusting us with your business.

I will pass your feedback onto everyone involved and we look forward to replacing the front door for you shortly.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

The sash window workshop were very…

The sash window workshop were very professional from start to finish. I had 4 very old victorian sash windows replaced with new double glazed units. They are expensive due to being custom made, but worth every penny. We had a slight glitch with sizing initially, but they sorted it out and all to my satisfaction. The finishing was to a high level and I'm looking forward to some cold weather to test them out. Here's to no more old windows that stream condensation all winter! All very good and happy with the end product.

8 augustus 2022
Review zonder uitnodiging
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Antwoord van The Sash Window Workshop

Dear Mr Spencer,

Thank you very much for your review of the work that we did for you.

I am glad to hear that you found the service to be very professional, that you are happy with your new sash windows and that everything was sorted to your satisfaction.

I hope your windows continue to serve you well and keep you warm during the colder months; if you do have any issues, please let us know.

I would like to take this opportunity to thank you for trusting us with your business. I will pass your feedback onto everyone involved in your order.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 3 van de 5 sterren

Good workmanship, poor admin

I have no complaints about the workmanship - the windows are absolutely fine. However, the organisation has been problematic. 1. We gave them a key (as the work was being done in a holiday home); despite several promises to return the key, all prompted by us, they still have not done so and we will now have to have our locks changed. 2. We paid them as soon as the main body of work was done. Despite a commitment to come to finish it off, they have not returned some 4 months later. Our advice: don't give them a key and don't pay them until the whole job is finished.

19 juli 2022
Review zonder uitnodiging
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Antwoord van The Sash Window Workshop

Dear Jann Brown,

I am glad to hear that you are happy with your windows but sorry to hear that you were not happy with the service that you received.

Unfortunately, we believe you may have left a review of the wrong company. We have searched our system extensively and talked to our installation team and we cannot find any record of an enquiry under your name.

We are The Sash Window Workshop, based in Bracknell in Berkshire (we are aware that there are a lot of sash window companies with similar names).

Please call us on 01344 868 668 with your order number and/or installation postcode so we can look into this further.

Kind regards,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 4 van de 5 sterren

Well Done TSWW

Overall the product and service has been excellent. My visit around the factory was very worthwhile and informative. There was just one blip, where toughened glass was fitted in the wrong sash, but the problem was fixed within a few days without fuss. The technical survey and laser measuring methods ensured that the new windows fitted perfectly. The fitters were on-time, brought plenty of dust sheets, were very efficient and did an excellent job.
I was also pleasantly surprised to find that my initial deposit was insurance protected. I have no hesitation in recommending TSWW to anyone.

16 april 2022
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Antwoord van The Sash Window Workshop

Dear Brian,

Thank you for leaving us a review online and for noting that you would recommend us. I will pass your review onto everyone involved in your job.

I am delighted to hear that you found the factory tour useful and that you are happy with the product and service provided.

I am sorry that there was an error with the glass for one of the windows, but I am glad that this issue was fixed promptly for you.

I would like to take this opportunity to thank you for trusting us with your business. I hope your windows continue to serve you well.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

Outstanding quality as ever

This is the fourth time we’ve used the Sash Window Workshop, as we gradually replace a large number of old sash windows

We had four sash replacements this time. Even though the original windows date back to the 1920s, the company has been able to make the windiest better than the originals, doing an excellent refurbishment of the frames, replacing the weights, sash cords and pulleys, as well as installing new sashes and ironmongery.

We have one last sizeable number of windows to replace. We won’t be going anywhere else.

19 januari 2022
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Antwoord van The Sash Window Workshop

Dear Tasso,

Thank you for your 5 star online review.

I am delighted to hear that you are so happy with the quality of the work that we have carried out for you and I will pass your feedback onto everyone who worked on your orders.

Thank you for continuing to trust us with your business. We look forward to working with you again when you are ready to replace the remaining windows.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

Great product and the customer service…

Great product and the customer service and installation is the same five star for me

9 januari 2022
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Antwoord van The Sash Window Workshop

Dear Mr Griffiths,

Thank you for your review on Trustpilot of the work that we carried out for you.

I am delighted to hear that you are happy with the product, installation and customer service.

I would like to take this opportunity to thank you for trusting us with your business.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

3x 100 year old deteriorating draughty…

3x 100 year old deteriorating draughty timber sash windows replaced with new double glazed sashes with draught seals and ironmongery. Fully decorated and very well made. Slender glazing bars replicate the originals unlike other manufacturer products I researched. Existing sash boxes retained and re-used.
Installation completed within a day by skilled operative. Old windows removed and taken away. Dust sheets used to protect at each location. Carpets and surrounds hoovered.
I am left with perfect sliding sash windows, no draughts and heating requirements already reduced.
Worth every penny.

22 november 2021
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Antwoord van The Sash Window Workshop

Dear Mr Hope,

Thank you for your online review of the work that we carried out for you, installing new sashes into your existing window frames.

I am delighted to hear that you are happy with your windows and that you have already noticed a difference in the warmth of your home. I will pass on your feedback to all involved.

I would also like to take this opportunity to thank you for trusting us with your business. I hope your windows continue to serve you well.

Best Wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

Could not be better

Could not be better - first class

6 november 2021
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Antwoord van The Sash Window Workshop

Thank you for leaving us a review online.

I am delighted to hear that you found the service to be first class.

I would like to take this opportunity to thank you for trusting us with your business. I hope your windows and door continue to serve you well.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

The project was handled very well…

The project was handled very well throughout, with regular and clear communication, sensible pricing and excellent service by the fitter on the day of the works. The Sash Window company is very well organised and run. Its people know exactly what they are doing. I would strongly recommend them for any sash window replacement, installation or refurbishment.

4 oktober 2021
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Antwoord van The Sash Window Workshop

Dear Mr Beresford,

Thank you for taking the time to leave us an online review.

I am delighted to hear that you are happy with the work that we carried out for you and that you would recommend us to other customers.

Thank you for trusting us with your business.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

Absolutely SUPERB service from start to…

Absolutely SUPERB service from start to finish. I highly recommend this company. I was looking for a company to fit a new wooden Victorian door and new front sash windows. Unfortunately I had already decided to go with another company for my front sash windows but when I came across Sash Windows Workshop I decided to use them for the door. My only regret is that I didn't hire Sash Window Workshop to fit my new windows as well. Sash Windows Workshop gave me confidence as soon as Stav called me. What a great guy and utter pro. Put me at ease immediately, non of the sales crap, just upfront honest good natured and friendly help to answer your questions. The follow up initial meet with Stav was also great and we had already decided to go with them on the strength of Stav's personality alone. He really is a fantastic front person for the company and worth his fee. I hope the company realise this. I'm sure they do. Then onto the survey itself and another star, Chris, who came round. A lovely chap and again just an utter pro. Answered all our questions and went over and above with his communication afterwards. The thing that this company does so well is the communication. Firms don't realise how important it is for people, we are spending literally tens of thousands on a product and the least companies such as this can do is stay in touch and support the customer. Sash Windows Workshop do that expertly, even down to the office support staff who are always on hand to answer queries big or small. Even our fitter was brilliant. He had worked with the company for decades which speaks volumes. And he just took the utmost care in everything he did that day. The window company I used to do my actual windows left a lot to be desired and they have five star reviews. I won't name them here. The product itself was good but I wasn't impressed with the care and service and communication. So all I will say is Sash Windows Workshop were superb and you will not be disappointed. Our door is beautiful. Thank you to all at the Workshop.

2 augustus 2021
Review zonder uitnodiging
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Antwoord van The Sash Window Workshop

Dear Duncan,

Thank you for your review and for recommending us on Trustpilot.

I am delighted to hear that you were so happy with the customer service that you received from everyone involved in your order and that you are happy with your new door.

We believe that it is important to provide our customers with helpful advice and we do our utmost to deliver the highest standards of both product and service, so having positive feedback makes all the difference to us.

I would like to take this opportunity to thank you for trusting us with your business. I will make sure that your feedback is passed onto Stav, Chris and everyone else who was involved in your order.

Best Wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

Really pleased

We’re really pleased with our new windows from the Sash Window Workshop. It was particularly good that not only could they replace the old, rotten windows in the Georgian part of our house but they were also able to refurbish the windows in the Victorian extension. The installation team was really hard working and did a great job.

2 augustus 2021
Review zonder uitnodiging
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Antwoord van The Sash Window Workshop

Dear Graham,

Thank you for taking the time to leave us a review on Trustpilot.

I am glad to hear that you are really pleased with your new windows.

I would like to take this opportunity to thank you for trusting us with your business. I hope your windows continue to serve you well. If you do have any issues in the future, please do not hesitate contact us.

Best Wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

Beautiful windows.

Brilliant company. Beautiful windows, not cheap but amazing quality, so definitely worth the investment. The Sash Window Workshop have been good to their word and the few issues we have had they have visited and made repairs. Workmen are professional, polite, tidy and highly skilled.

29 april 2021
Review zonder uitnodiging
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Antwoord van The Sash Window Workshop

Thank you for your 5 star review. I am delighted to hear that you are so happy with your windows and with the professionalism and skill of our installers.

We do our utmost to deliver the highest standards of both product and service, so having positive feedback makes all the difference to us.

Thank you for trusting us with your business. I hope your windows continue to serve you well. If you do have any issues in the future, please do not hesitate contact us.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

Sash Window Replacement

We had two sash windows replaced. The Sash Window Workshop team held to their quotes, delivered on time (indeed earlier than expected) and carried out the installation cleanly and efficiently. We are delighted with the end product and are currently looking to place a further order.

21 april 2021
Review zonder uitnodiging
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Antwoord van The Sash Window Workshop

Dear Mr Bretherton,

Thank you for your Trustpilot review.

I am glad to hear that you are delighted with the windows that we replaced for you and I will pass your review onto everyone involved in your order.

I would like to take this opportunity to thank you for trusting us with your business. We look forward to working with you again on your next order.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

New window installation

Excellent service all the way through from the first meeting to the installation. Clear options were presented to me and I went with complete new window installation. High quality, very quiet inside the house now and am sure good to energy saving too. Highly recommend these products and the company

12 april 2021
Review zonder uitnodiging
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Antwoord van The Sash Window Workshop

Thank you very much for your 5 star review and for recommending us.

I am delighted to hear that you are happy with the service provided and with your new windows.

I would like to take this opportunity to thank you for trusting us with your business.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

Cannot be happier with the service…

Cannot be happier with the service provided. Right from the start to the end we have had a great experience. We purchased a timber door for the house and
a) the door itself is beautiful
and
b) the customer service right from the start to the end has been exceptional.
We initially interacted with Joe in the Sales team who was extremely professional and a genuinely nice guy. I was then invited to the workshop (which I would recommend to any prospective client) and was kindly shown around the whole of the workshop which was very fascinating for me. Everyone I met there was really nice, friendly and helpful which made my choice of door and placing my order very easy.
Unfortunately, we did have an issue with the door itself, however, the way it was efficiently dealt with in such a timely manner was what impressed me the most. I spoke to Joe again and had some interaction with the director Richard Dollar at this stage and they both showed genuine concern for the issue and rectified the issue promptly.
It was a very pleasant experience and good to know that there are genuine honest companies still around even in this day and age!
I am sure this company will only grow with more success.
Thank you for Sash Window (especially Joe and Richard).

5 april 2021
Review zonder uitnodiging
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Antwoord van The Sash Window Workshop

Dear Hassan,

Thank for your online review of our company. I will ensure that your review is passed onto Joe.

I am glad to hear that you were happy with the customer service that you received and that you found the workshop tour to be useful when making your decision.

Thank you for trusting us with your business.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

Beoordeeld met 5 van de 5 sterren

Highly recommended

Excellent service, from initial consultation to fitting in the end. Communications with the initial consultant, the office and the fitters themselves was fantastic. Any and all questions and changes were dealt with immediately and without hesitation. I can highly recommend The Sash Window Workshop.

22 maart 2021
Review zonder uitnodiging
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Antwoord van The Sash Window Workshop

Dear Liz,

Thank you for recommending us on Trustpilot.

I am happy to hear that you found the service you received to be excellent. I will ensure that your review is passed onto everyone concerned.

Thank you for trusting us with your business.

Best wishes,

Richard Dollar
Managing Director
The Sash Window Workshop

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