Scandikitchen Reviews 

I have used Scandi kitchen for many years and theyhave always been excellent, however my recent experience has been poor at best. I ordered goods which arrived badly damaged and with an item missing. When I emailed to complain I was told that they didnt feel the goods were badly damaged so would give me a 50% refund on one of the goods broken beyond use and nothing for the other as these things break in transit. Everything I have ordered in the past has been excellently and thoughtfully packed on this occassion everything had been ramed in crushing and damaging two items. If good are missing from an order I would have thought that a replacement would be sent as I had also paid postage and packaging. So very sad to see what had been an exceptional company go down the drain. I have questioned their decision however not received a response which is also sad that they would just dismiss a loyal and long standing customer.

Have been so happy to have a place to order Finnish and Swedish Christmas delicacies from. Until now, all orders have gone smoothly. This time they delivered wrong items - a regular glögg instead of the annual limited edition. I let them know of their mistake and expected a replacement to be sent asap. But the onus of correcting their mistake is on me! I would need to go into their cafe for the exchange (there's a reason I placed an online order in the first place!). Apparently, their policy is to not reship. Very very disappointed. EDIT: Since the first review, they organised the exchange and I received what I had initially ordered (and more). Once the concern was escalated, I was treated with compassion and pragmatism. The customer service after escalation was five stars - I hope they will review how to react to initial customer concerns but appreciate the very personal touch after the initial contact.

wonderful people, wonderful goods and always go above and beyond when you order online, love the little personalised notes that come with the orders best place for scandi treats, highly recommended

Tak! Excellent online ordering and delivery experience. Handwritten note is a lovely touch. Recent cruise to Norwegian Fjords introduced us to the delights of Norway's confectionery ...Bamsemums and Norway's version of the Kit Kat ... much better! Very happy grandchildren today when box arrived.

The service is excellent. I recently ordered frozen kräftor (crayfish) along with other Swedish food items. The packaging was superb, the frozen crayfish had not even started to taw during the three days in transit. Everytime I have a delivery from Scandikitchen I am impressed with the quality of the food and how well it is packaged. Never a broken or damaged item.
Kerstin Gova Herriott, Scotland

Ordered Sunday, box arrived on Wednesday morning, beautifully packaged with a handwritten note. Chilled products remained chilled despite high June temperatures. Well done!

My first time using this business and unlikely to be my last based on my experience. A nice, easy website to navigate with a fantastic selection of products, at what I consider to be fair prices. Post and packing was charged at a very reasonable rate and happily used a reliable courier company who got my order to me really quickly and without damage. Communication from both Scandikitchen and their chosen courier were faultless.

I've ordered some red cabbage as it's a must for our Christmas. The website said 8 days delivery. I've decided to risk it. The parcel arrived within 3 days with a sweet, hand written note from the packer - 'Enjoy your scandi food! Packed with love by Rita!
PLEASE forward my sincere thanks and my very best Christmas wishes to Rita, who is an absolute STAR!!!

Ordered item. My delivery coincided with Royal Mail strikes. SK contacted me to advise of potential delays and likelihood of when the order would leave the warehouse. Such a simple thing to keep customers informed but reassured me the delivery would be made asap. Order arrived first deliveries when Royal Mail have resumed service. Product well packaged on arrival.
Will use scandikitchen again 👌🏻

Didn’t advise they were out of stock of brand of meatballs, didn’t offer a sub, sent the sauce and lingonberry to go with the meatballs but no meatballs. I would have cancelled my order if given the option. Not happy with this company

Where’s the food I ordered and paid for?

Made an order on the 24th of April. Dispatched on the 27th from store. Sitting in a warehouse still on the 30th. No deliveries for two more days because of bank holiday weekend... there are perishable goods in those bags. Can they guarantee the warehouse is ‘chilled’? I’ve sent email - no reply.
I live in london. Could have gone to store and pick it up. There’s no reason a delivery service should be 5+ days to do it.
Not pleased.

Delivery arrived pretty much exactly when it was stated on order. Decent price, and quality. Will be using again

I’ve ordered a few times and food always been lovely, always delivered within a few days and extremely well packed. Arrived fresh. Will definitely be using again.

I have been very impressed with the customer service. I asked a question and it was answered within 24 hours. I suggested a product and they are now looking into getting it. I then wanted to add something to my order and they told me how. VERY GOOD - well done. Keep up the good work.

Best company ever ! Food too condition service 100% friendly staff
Delivery perfect
Strongly recommend this company!

I placed an order for no rush 3-5 day delivery.
the money was taken on the 14th
I rang on the 25th to find out where the order was and was told that it would be a few days more but I could have it next day If I paid for next day delivery.
this is a disgrace.
Denmark has been a large part of my life and the opportunity to have Danish produce is i portant to me.
this is the second delivery that has missed a family get together where we had planned to eat Danish style
Also you need a system to reserve product for people who have gone onto a waitlist

Just ordered from Scandikitchen for the first time and will definitely be ordering again. Quick and trouble free ordering and delivery, cakes were well packed and arrived in excellent condition.

I have used Scandi for many years and whilst the service has always been good, delivery has always remained an issue. I live in the northeast of Scotland (12 miles from a major city) and despite spending more than double the minimum order value for free delivery I am typically spending in excess of £12 for 48 hour delivery. I could live with this if the delivery company was reliable, but on more than one occasion I have had to travel to their depot to pick up my delivery that has been ‘left off the van’ etc! Scandi now want to put all responsibility for the incompetence of their delivery agents on to me as per the following mail (and please note that mainland Scotland is not mentioned):

Hello there

Thank you for your order.

Shipping goods to certain outer areas of the UK and to the EU requires a few extra steps in the process, so please do respond to this email in order for us to proceed.

Please note if you do not respond to this email within 24 hours, your order will be cancelled from our system and you will need to place a new order.

We do not ship frozen or chilled items to outer postcodes such as Channel Islands, Isle of Man etc and to EU countries. This is because we cannot guarantee the shipping time and cooling elements will not remain cold for the entire journey.

We also do not ship the following to the EU:
- Alcohol
- Items with glass packaging

You may still request we proceed with your order in some circumstances. In this case, we accept no responsibility for any chilled/fragile goods delayed or stopped in transit (including custom delays), cooling elements failing, breakages or other forms of deterioration of the goods (this list is not exhaustive). For more information on our shipping terms and conditions please see our website. We will not re-ship or refund those orders if any issues happen along the way.

Please let us know if you still want the order to be shipped regardless, by replying to this email with the words: " I agree to accepting all responsibility of this shipment and that ScandiKitchen is not responsible for the goods and package once it is handed to the courier. I understand no refunds or reshipment will be made in case of issues".

We can of course also simply remove the chilled/frozen goods from your order before shipping.

Thank you for your understanding.

This really is unacceptable and companies need to take responsibility for the service of their delivery agents as per the company I have just found and had a successful delivery of the same items provided by Scandi.

I love this company and always order from them for Christmas and special events. There are lots of old favourites and also new things to try. Sometimes I just peruse the website and do a fantasy shop. This order was quite heavy but the packaging was up to the job and delivery was reasonably fast.

Bought four beautiful plant pot holders today.
Absolutely love them.
Could have bought so much more, will defiantly be back.
The charming staff really helped me with advice along with time chose my wonderful plant holders.
Most certainly will be back.