Schmiedmann Reviews 

354
•
TrustScore 3.5 uit 5

3,6

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Beoordeeld met 1 van de 5 sterren

Absolute waste of time and appalling customer service.They took my money and sat on my order for a full month with zero communication,only acting when i finally chased them up to ask what was going... Toon meer

Beoordeeld met 5 van de 5 sterren

Här lämnar man tryggt in sin BMW och får den service och uppmärksamhet som du och din bil förtjänar, oavsett årsmodell. Du får snabbt tider till verkstan och sms notifikation när din bil är klar, dom... Toon meer

Beoordeeld met 5 van de 5 sterren

I've purchased several items over the past couple years through Schmiedmann. I'm in Canada, and the person I always deal with at Schmiedmann is Andrew M. Nice down to earth guy who gets things done... Toon meer

Beoordeeld met 4 van de 5 sterren

Mehrere Artikel bestellt und nach 5 Tagen per Mail nachgefragt ob die Waren versendet wurden. Sofortige Antwort, dass noch ein Teil aus Dänemark fehlt, worauf man wartet. Da ich die bereits vorhanden... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Automaterialenwinkel
  2. ook in
  3. Auto tuning
  4. Tune Up-leverancier

Informatie afkomstig van verschillende externe bronnen

Schmiedmann – Sales of auto spareparts and assescories. Specialized in BMW and can offer sparparts, styling and tuning, used parts. Schmiedmann offers access to our spareparts store, which hold over 9000 individual products. We carry everything in BMW parts, from clips and bolts to wheels and tyres, spoilers and lights. Workhops should look no further and don't hesitate to contact us, to gain access to products with amazing discounts and the lowest prices!


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

354 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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3,6

Alle reviews

(354)

20 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Stellar customer service, instant response times.

I had one of the best customer service experiences of all. Alex was very helpful despite the fact that I left him hanging and didn't get back to him at some point. They were very quick to handle all of my enquiries which I had many: crating a dealer account that was approved instantly, parts compatibility and technical help with a more complex situation. Definitely recommend working with them!

15 november 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible service no comms at all

Terrible service, placed an order a few
Hours later I just got a refund notification from PayPal with no communication from the company or reason for a refund.

21 oktober 2022
Review zonder uitnodiging
Logo Schmiedmann

Antwoord van Schmiedmann

Dear Christopher,

I am very sorry for my late reply I don´t seem to have got any notification - I just happend to see your review now - and I am of course also terrible sorry for the experince you had when placing an online order . Would you please provide us with further details so we can investigate what went wrong?. Please don´t leave any personal informations here, please write to Torben in our financial department torben@schmiedmann.com we hope to hear from you soon.

Updtate 28.11.2022 we have now investigated on your case and it seems you have got an E-mail from our salesman Alex 21.10.2022 15:41 our local time didn´t you recieve that e-mail?. Alex writes: "Hello Christopher,

We are contacting you regarding the order you placed with us for a retrofit cable set.
Unfortunately this item has been discontinued and is not available for order anymore.

A refund request will be processed by the accounting department as well.
Apologies for the inconvenience".


Best regards Martin Thorup Andresen / CEO Schmiedmann Odense A/S

Beoordeeld met 5 van de 5 sterren

Perfect! Clear! Fast!

Ordered 2 sets of brake pads, EBC redstuff. 1 set was not in stock. Clearly informed that it would take 10 working days to get them in stock. After that it was sent and items were received quickly.

14 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

outstanding honorable establishment

Schmiedmann has the lowest prices and the best customer support possible, schmiedmann even refunded a wrong wire transfer that i had sent them very quickly and with great reactivity, absolutely recommend dealing with this honorable establishment

4 oktober 2022
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Do they even supply parts? Yes.

This seems to be a common thing with these guys.... They take orders, do nothing about it, ignore you for a month, and eventually send your money back without telling you (you may get an email after its happened)... They claimed (eventually) that they hadn't had any emails from me and that BMS intakes were out of stock at supplier.... not true. I contacted the supplier direct.... and they immediately sent me some out, confirming that as they manufacture the part, they always have them. Just avoid this company, its a month of your life you won't get back.HERES THE EDIT: Schmiedmann have been lied to by their supplier... as I was a week later when I contacted them directly. The dealer also went on to lie to Schmiedmann about the interaction between them and myself. Schmiedmann in this case are exonerated, BMS however, should really get their act together (I'm being polite) I'd like to thank Schmiedmann for their extensive efforts to correct this utter fiasco that was not of their making.

26 augustus 2022
Review zonder uitnodiging
Logo Schmiedmann

Antwoord van Schmiedmann

Dear Mr. Patton,

we are very sorry for the inconvenience you had. It seems that you got wrong information from Burger Motorsports, yesterday Dave from Burger Motorsports wrote us this ---"I reviewed the chat transcript, outside of being mistakenly told they were in stock, he was not told "we always have them" and they 100% were not delivered, so I am not sure where that information is coming from"--. BMS still don´t have them in stock they say so you didn´t recieve a set from them right? - they will have some ready in approximately one week they told us. We did provide you with exactly the information that we got from BMS which BMS can confirm. Of course we would have been happy to deliver the BMS kit to you and make you a happy customer, that´s what we are here for. Admitted our communication could have been better I am very sorry for that - we will try to do better in the future. I hope that you will reconsider to give us a chance to supply you with parts again and that you will also consider your rating of us because the whole case was based on false information from BMS. Have a great day best regards Martin Thorup Andresen / CEO Schmiedmann Odense A/S UPDATE: Mr. Patton did investigate the case and found out that Schmiedmann didn´t have the fault as he first assumed. I hereby want to thank Mr. Patton for taking his time to investigate the case and being so fair that he did edit his review of our company from 1 to 4 stars when he found out that we weren´t to blame. Mr. Patton you are indeed a fair person with an good character. Thank you very much, have a great day best regards Martin Thorup Andresen / CEO Schmiedmann Odense A/S

Beoordeeld met 5 van de 5 sterren

Great online store

Great online store. Best prices, secure delivery and very well packaged against damage. Highly recommended for BMW GSA parts. Way cheaper than Motorrad.

6 juli 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great 👍

Excellent to deal with overall. Very helpful with any questions I had before purchasing taking measurements and making recommendations. Will be purchasing through them again. Thanks!

9 juni 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ordered coils for a bmw wich were out…

I ordered coils for a bmw wich were out of stock wich was ok cause it only was 7 days waiting for parts to come in fine.
Over 1 month later they came in after email after email and being ignored and lied to,now they tell me that the coils come without boots! Not anywhere on schmeidmanns site does it say that these bremi coils come with no boots!more emails still no response

24 mei 2022
Review zonder uitnodiging
Logo Schmiedmann

Antwoord van Schmiedmann

Dear Christopher,

I am terrible sorry for the misunderstandings and the lack og reply from our side.

That said I can understand that my staff member Alex and Victor got confused about if the boots were included or not because
Bremis own products pictures of the coil part number 11855T show it both with and without boots.

Victor told you he thought the boots where not included and when Alex took over he told you he thought they were included.
On the order Victor made an note that the stock shouldn´t release the coils before he had checked if the boots are included or not – unfortunately the stock missed that message and the coils were sent you before clearing it with you.

I can assure you that it wasn´t our intention to l lie to you or to cheat you in any way.

Please contact me directly at martin@schmiedmann.com I am confident we can find an solution


Br. Martin Thorup Andresen / Schmiedmann Odense A/S

Beoordeeld met 5 van de 5 sterren

I needed a BMW (1980 528i) part in…

I needed a BMW (1980 528i) part in America and the dealerships said it was no longer available. So Schmiedmann saved me by getting it in very short time. Excellent communication and prompt delivery. I will be a return customer. Thank you!!

16 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Una empresa fantàstica

Una empresa fantàstica, quasi sempre que busco algun recanvi original bmw ho tenen, inclús quan al distribuïdor bmw diu que ho tenen descatalogat aquí es possible que ho trobis, i a vegades mes barat que en la pròpia bmw.

30 april 2022
Review zonder uitnodiging

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