www.schooluniformdirect.co.uk Reviews 

West Byfleet branch is managed and staffed by a beautiful bunch of people.
We have had the total pleasure of dealing with Nicole firstly on a fitting day where we placed an order for us at the beginning of summer. She was a delight and really sorted me out with everything we needed.
Then we went in to collect the order today, and the order wasn’t locatable. Sounds like it could have been a disaster but Kate, Ed, Lavender, Nicole and others just went way above and beyond to locate everything I needed, and were so lovely and apologetic. And truthfully, whilst the uniform is pricier than our old uniform supplier, the quality far exceeds it. I have 2 boys and need things to last!! Thank you to you ALL at West Byfleet store, you are such lovely people and you’ve turned me into a big fan of coming to spend a fortune at a uniform shop! 😂

Truly awful experience. The wrong item was delivered and it arrived late despite a guarantee of delivery before term started.

The store is in the middle of nowhere and extremely difficult to reach by public transport. Their returns policy is abysmal and emails are simply ignored. I have been waiting over six months for a response regarding the incorrect item, which their website still shows as completed.

The only option offered is to pay for the return myself, which appears to be a breach of distance selling regulations.

They seem to have a monopoly on supplying uniforms for our school; otherwise, I would avoid this retailer entirely. It’s hard to understand why schools continue to rely on arrangements like this.

I have never seen members of staff like that in all my life!!!
Miserable, unprofessional, unfriendly, rude and you can add to the list !! Every time i have to go there, i am thinking what is going to happen today?? Like it is actually a joke. They are so rude. The lady this morning had a hood on. like you can see already how keen she wants to help you and throw at me “what you want”
Even if you know it and you are extra nice, it wont change anything. Their attitude is unbelievable!!
When you talk to them, you bother them!!
I am actually thinking how is possible to get an interview for a job in this shop…

Worst retail experience.
Mithcam store does not have airconditioning.
They were very slow (45mins to collect clothes for recetption year).
They did not complete our order despite sending them proof of payment and multiple phone calls (it took them weeks).
Also they ar eexpensive as a monopoly there is no drive for better customer service or drive prices down.

Orderded cardigan sweatshirt and t shirt for my daughter on 26th august and have not recived it yet and today is 24th sep school not happy as my child having there correct dressing for school try to contact school uniform direct no answer and no update although the recipt showing it should be deleverd in 10 to 14 days aftre placing the order veryun happy with this company at least they should reply back which they havent bad bad
Order num is 00997481

Great experience at the Mitcham store! Fadma was lovely - friendly and fun - and helped us with everything we needed. In and out in 15 minutes! Thanks all!

The experience was great. The staff were very patient as well as helpful in making our decision. Many thanks especially to Keria at the Fulham store. We will definitely come back when needed to top up on uniform!

I have been in the Byfleet store for a couple of times. Every time is a terrible experience. The store manager never smiled and acted very arrogant. This is the only shop where I spent > £200 and being treated as a criminal. And yet, I still have to come back every year!!!

Went to the shop and I was served by Niamh and Abdul excellent customer service and Niamh us a very very good manager

Extremely overpriced, terrible service and opening hours. There is also never the correct stock levels. Placed an order in October and by December had still not received it or even a phone call even though it was due in store in 1 week. I still have not had my money returned.
I am so pleased that my son's school has decided to change suppliers due to School Uniform Direct's inflated prices. I will now be paying £25.99 for the exact blazer that cost me £39.99 at School Uniform Direct.

Following my review of 21st October, I still have had no reply, not even an acknowledgement. These company STOLE money from me, without even bothering to offer a reason or apology. No wonder they have 100% bad feedback. But then we are held to ransom by the schools who force us to get uniform from this band of ignorant thieves. As a last resort, I will be writing to my daughter's school informing them that I will not be purchasing any more uniform from them, even if that means she goes to school in incorrect uniform.

I ordered my daughters school shoes and equipment 3 weeks before the start of term. I was starting to get nervous when 2 weeks had passed and the order hadn't arrived. I emailed customer service and had a polite reply but no news on when I would receive the order. I then talked to customer service they said the shoes were out of stock and couldn't get them in. But they hadn't notified me of this, the website said the shoes were in stock. So no school shoes, so I asked them please to send the equipment at least that day so she would have it to start school, they said they would but the next day it still hadn't been sent out. Ended up cancelling the order, now running around trying desperately to find equipment and shoes before tomorrow.

Terrible customer service at the Fulham store. The manager was rude and dismissive when asked to comply with COVID- 19 restrictions. They had stock all over the floor and staff sitting on the floor doing a stock check in-hours, blocking the throughway for customers and staff serving customers.Everyone was bumping into each other and absolutely no distancing! Not a safe place to shop and rudeness even from the manager. And after all that they still had limited stock. Avoid shopping in store for safety and sanity.

Appalling service.
We were sold the wrong uniform for a new school, then promised a delivery time of two weeks, didn’t appear until I chased up at 6 weeks - apparently everything was in the store they just hadn’t “got round” to making any deliveries.
Customer services are sullen and disinterested, the staff in the Staines branch can hardly string a sentence together, have no idea about any of their products and appear to have received absolutely no training in anything. The store is also not open in line with opening hours stated online.
I dread needing to use this company again.

By far the worst customer experience I have had in years. Tried to return my daughter's uniform that she never wore but explained to them in advance my daughter had in her excitement, removed the tags.
I arrived at North End Road shop to be frightened immediately by their manager called Glynis who was being haughty, overbearing and downright mean to the lady in front of me, who left nearly in tears. It was not a good start. Sorry, but Glynis is a saucy old retainer who was flexing her muscles for a sense of power. It was terrifying to witness.

Then came my turn. Glynis dismantled me. She randomly took back half the items but not the rest, while her colleague looked in slack jawed in the corner, almost as if my angst was her entertainment for the day. I was subtly accused of lying. Her direct words were: "Yes, all our customers tell the truth". It was astonishingly bad.

I suggested to her that since my daughter never wore the items, perhaps it was the quality of the garment that was poor in the first place. I too left as frustrated as the woman ahead of me. I complained to head office, was asked to return the remaining items and shockingly, Josephine there told me there were "markings" in it. Well if that was the case, they were there before I bought them.

No corporate responsibility, no respect for the customer, a lousy, cramped musty shop that looked like a 1950's warehousing outlet, staff that accuse their customers of lying, a premium price for rubbish products, with staff needing either to retrain or retire! Horrible. Avoid at all costs unless you want to be made felt like a lying petty thief. 3 kids And gone through many outfitters. This one, deffo no