Scopely Reviews 383

Gaming service
Panel

I’ve loved playing this game for many years and have put up with the ads just because I love the game and enjoy playing with other players. This week there have been ads that don’t close, they just stay there with no close button which freezes the game until it refreshes much much later. I’ve had to contact customer services several times because what else could I do? I’m always very polite as well, but they’ve ended up telling me I shouldn’t be contacting them about this issue because they’re only customer services and not part of the development team. So who else is there to contact? No one. It’s useless. It’s a mess. And it’s a disgraceful way to treat the players. Absolutely awful. I’ll find a different scrabble game hopefully.

Customer service is horrible, does not even read or comprehend the issues at play, and just offers non helpful platitudes.

I lost thousands of rolls in Monopoly Go because of a known bug. It took almost a day to refund only part of them. When raising the issue with customer service, they did not read my ticket at all, and just said you got your rolls back. A follow up, resulted in the same response. I tried one more time but I doubt I will get a different response. They are criminals, and more than happy to literally steal from you.

And then they turn around and raise the price of everything. Just don't even try. Stay far far away

Hi, I hope this message finds you well. My name is Cindy Warner, and I am writing to seek assistance regarding my membership termination request. I have made three attempts to terminate my membership associated with the username Luckyplayer 501410 and account ID 257069486.

Despite providing all requested information, I have been informed that my details are not related to the issue at hand. This has been quite frustrating, as I have followed the procedures but have yet to see any resolution. To clarify the situation, which is different from the email I am using to contact you now.

I am currently accessing my account through an iPad. I would like to request clear guidance on how I can successfully terminate my membership without facing the same response that I have received in previous attempts. Furthermore, I would appreciate any specific information on what further steps I can take or additional information I may need to provide to expedite this process.

Thank you for your attention to this matter, and I look forward to your prompt response.

Best regards,
Cindy Warner

Flashing envelope, ad telling me my phone is infected , too many ads altogether

Price Points = HIGH
Overall Game Quality = GARBAGE

Basic game functions working is always a gamble; New features priced out in the THOUSANDS every month is guaranteed. The quality of this game (Star Trek Fleet Command) comes no where close to the constant ridiculous price points they roll out every single month.

This company makes it difficult to play games due to the vast amount of ads, so I paid for ad free but every month the app goes back to 100s of ads and it's a protracted painful ridiculous to and fro with customer service to try and get ads removed, even though payment has been taken. They repeatedly close the tickets without resolving the issue and ask for receipts, screenshots and then say they can't open them! It's laughable. My advice is don't pay for ad free, you'll waste money and time. Find another app by a more reputable company!

As a customer of Scopely, playing one of their games for a year, I can confirm that the company blatantly focuses on getting players to pay huge amounts of money for low value packs, does not fix bugs reported for over a year by the player base, and their customer service does not return items lost due to these bugs. The company completely ignores feedback, and loses players in an alarming rate.

• Kein klarer Masterplan: Viele Projekte werden gestartet und dann fallen gelassen (z. B. Augment, Voyager, NX). Nichts wird konsequent zu Ende geführt.
• Fehlende Qualitätssicherung: Bugs bleiben oft über Monate bestehen (z. B. Bildspeicher), Eventmechaniken brechen ohne Vorwarnung, und Tickets verlaufen im Sande.
• Unfaire Eventstruktur: Starke Schieflage in der Belohnungsverteilung – Spieler mit großem Geld- oder Zeitaufwand dominieren, ohne dass andere realistische Chancen haben.
• Schwacher Support: Antworten sind oft generisch, oberflächlich oder gar patzig. Auf ausführliches Feedback wird nicht konkret eingegangen.
• Intransparente Kommunikation: Viele Neuerungen werden nur auf Englisch in Discord oder YouTube-Videos erklärt. Große Teile der Community – gerade international – bleiben außen vor.

They are an organisation dedicated to bullying and abuse. They should be banned. Scrotely, as they are commonly referred to, is a useless organisation run by twits.

For Monopoly GO - Apparently once you are suspended- accidental or otherwise, they will not overturn it so play at your own risk because they will not help you. Would not recommend spending any money on this app.

I received 2 suspensions in 21 days
1) June 3rd,2025
2) June 24, 2025

Here what Customers Services has to say about my suspension by 3 different agents. Why 3 different agents is because they were ending the conversation straight away after they responded the ONLY time.
(See list below)

Just before I disclosed all the information, please be aware I have spent a ridiculous amount of money between June 7th to 14th, 2025 to gain dices and the pricing in CAD isn’t cheap.
I have done 16 different purchases to gain dices and purple packs in hoping to finish sets or play Partners Events.
****UPDATE‼️ received a notification from Apple Store ALL 16 purchases being REFUNDED.***

Ever since this new Star Wars album started, a lot changes happened with Monopoly Go!, less colors packs, less dices and to complete any Partners Events that requires a ridiculous amount of dices and the game being completely RIGGED‼️ It is nearly impossible to complete your first album unless you have a sh!t load of people are genuinely helping you to complete few sets….

Dealing with Customer Services that aren’t consistent, always replies with copy & paste responses, never response to your request and always leaves you multiple unanswered questions with a reasoning that you are THE ONE breaching their Terms and Services. So much easier for them to passively accusing you and they suspended you by saying “ Unfortunately, for privacy and security reasons, we may not always be able to provide specific details about the suspension”…... no matter if you are providing 1 to 50 screenshots, it won’t matter to them..
Scopely has a major need for improved TRANSPARENCY and communication. WHO knows we might be talking to BOT all along… and wont tell…

SCOPELY => A PERCEPTION THEY PRIORITIZES REVENUES GENERATION OVER PLAYERS SATISFACTION‼️

1st agent:
Hello there, WealthWeaver here!
We have received your inquiry regarding the ban placed on your Monopoly GO account. After reviewing the case, the ban will remain in place. Reasons that can result in a ban include, but are not limited to:
- Exploiting in-game features or systems
- Cheating
- Using third-party software that alters game functionalities
- Fraudulent behavior
The suspension will be lifted on (July 1, 2025). Thank you for your understanding.
Peg-E 10:20 AM

2nd Agent:
Hi Suzie, this is Heistdicer.
Please know that our goal is to ensure a fair and enjoyable environment for all players, and suspensions are only applied when nec-essary.
Unfortunately, for privacy and security reasons, we may not always be able to provide specific details about the suspension. However, I can assure you that we take all actions based on our policies.
If you need further assistance, don't hesitate to reach out again.
We're here to help! Take care, Suzie!
monopolygo.helpshift.com

3rd Agent:
Hello Suzie, this is Albie from the Monopoly GO Support, stepping in.
I've reviewed your report, and I understand how important this is to you.
After a full investigation, the restriction placed on your account was the result of a confirmed breach of our Terms of Service.
Because of this, the restriction placed cannot be reversed.
I know it's frustrating, but please know that all actions like this go through a detailed review process to make sure they're fair and accu-rate.

Now, you tell me who is doing SCAM, FRAUDULENT BEHAVIOR….. I have filed with Apple Store a full 16 refunds made this month. Am I going to get my money back? Who knows and it doesn’t hurt to give a try and as soon as my suspension is completed I’ll delete my account permanently with Scopely and NO LONGER be supporting this PURE GREED COMPANY SAVVY GAMES GROUP‼️

I watch YouTube and this mob’s advertising doesn’t end. It stays on indefinitely unless you actively skip it they are relentless. The next plane to crash into a building in USA should target the office of the main people who run/ own this garbage

Had there employees threaten me they allow there friends to talk shit and when u ask for moderation/admin help they start off with accusing u and belittling me attempting to bully me and threaten me by telling me pretty much to stfu or else

3-Day Monopoly GO Ban for Brief Account Sharing — Treated Like a Cheater?

I got a 3-day suspension on Monopoly GO and wanted to share my experience for others.

I let a real-life friend briefly use my account to help during an event — no bots, no scripts, no third-party apps, no cheating at all. Just someone I trust using my phone for a few moves.

I now realize that even account sharing is technically against the Terms of Service, and I take responsibility for that. But what bothers me is that the suspension message listed serious things like cheating, fraud, and third-party software — none of which I did.

I politely explained the situation to support, hoping for clarity or a warning — instead, I got cold copy-paste replies and no explanation. I wasn’t treated like a real player, just auto-flagged and ignored.

I’m sharing this so others understand how harsh the system can be. Even first-time, small mistakes can be punished the same as actual cheaters.

I still enjoy the game and plan to follow the rules going forward — but I hope Scopely improves how it handles honest players who made a small mistake.

Has anyone else experienced something like this?

A company that gives you nothing on the free games and harassment for money is at the fullest. Stay away from monopoly go is a scam I'm gathering as much evidence against the game to end the frustration of being asked everytime you run out of spins to pay you pay it gives you nothing. I know people that have tried to end their life over the game. It's no fun anymore cause it's all about getting money from you.

I have been waiting for 4 days now for Scopely to refund all my in app purchases after discovering they are scamming their paying customers. Their customer support continues to close the chats without providing a solution: refund.
I wish I could post the screenshots here.

La campagne harcelante de Tému m’incite fortement à arrêter mes jeux sur Scopely.

Sadly have to give 1 star and that’s not even what this company is awarded. It’s clear this company is shitty ran company. There games are ALL RIGGED! Their costumer service is the the worst I’ve ever had to deal with. They simply do not care about customers only the money they generate off customers very sad. I no longer play any of there games and will do everything to expose this shitty ran company and try to keep other people from going through what most of us as customers have gone through. They should just banned this company from the U.S. so hopefully when people around the world see all these reviews it’s clear that globally there are not above 2 stars that is sad and speaks high volumes to the ones who read and listen to review world wide. SCOPElY IS A JOKE OF A COMPANY AND BUISNESS THAT SHOULD BE BANNED IT SELF AS IT DOES ITS COSTOMERS!!!!