Knive set purchased just prior to Christmas. One knife has failed within this time which was sold exclusively via Asda's. Made contact with Scoville requesting a replacement knife (not a s... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Had an issue with a Scoville Roasting pan, reached out to Customer Services within no time was contacted by Victoria spoke about the issue and chose an alternative item of similar value which was qu... Toon meer
Bedrijf heeft geantwoord
I bought two Scoville Neverstick pans, one a frying pan, the other a Wok, through Amazon. I was so happy to receive them and do love the Scoville Neverstick as it seems a good, tough non-stick surfa... Toon meer
Bedrijf heeft geantwoord
Had a problem with a Wok purchased last year, had a lifetime guarantee. Once I reported the problem and sent the necessary documents, replacement was sent promptly. Victoria who dealt with my emails... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Scoville, we're all about making cooking in the kitchen a breeze. Our range of innovative non-stick products includes frying pans, saucepans, grill pans, baking trays, and more, all expertly crafted to meet your cooking needs. Designed in Great Britain. If you're an existing customer with a question about any of our products, please reach out via email, and our team will be happy to help.
Contactgegevens
Whiteacres, LE8 6BB, Leicester, Verenigd Koninkrijk
- reception@imperialgb.com
- www.scoville.me
3,9
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 56% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service
Excellent customer service services
And delt with the matter straight away
1 juli 2026
Next day delivery
Next day delivery, perfect condition on arrival, can't fault the product or the service
29 juni 2026
Had a problem with pan lid handle
Had a problem with pan lid handle, quickly resolved, thank you
3 juli 2026
Review zonder uitnodiging
Air-fryer drawer struggles to go back…
Air-fryer drawer struggles to go back in when hot and the handle has just snapped straight off.
1 juli 2026
Review zonder uitnodiging
An amazing company
An amazing company. My frying pan was 5 years old and been used alot. It he'd begun to lose its non stick. Contacted the company for the guarentee. In 5 days I had my brand new pan. The pans themselves are great.
24 juni 2026
Had a problem with a Wok purchased last…
Had a problem with a Wok purchased last year, had a lifetime guarantee. Once I reported the problem and sent the necessary documents, replacement was sent promptly.
Victoria who dealt with my emails was very helpful as well as efficient.
18 juni 2026
Review zonder uitnodiging
Antwoord van Scoville
Hi,
Thank you for your 5-star review.
It's great to hear that our lifetime guarantee gave you peace of mind and that your replacement wok was sent out promptly.
We will make sure to pass on your kind words to Victoria.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Roasting Pan Issue.
Had an issue with a Scoville Roasting pan, reached out to Customer Services within no time was contacted by Victoria spoke about the issue and chose an alternative item of similar value which was quickly despatched and received. Customer Service at it's best.
Thank you
Mista H
1 juni 2026
Review zonder uitnodiging
Antwoord van Scoville
Hi Mr Haze,
Thank you for your 5-star review.
We're so pleased to hear that Victoria was able to resolve your issue quickly and help you find a suitable replacement.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Thanks
I had a very positive experience with Scoville customer service. They were very helpful, cooperative, and quick to respond to my request. Under the warranty, they promptly arranged for a replacement and sent me a new cookware set to my home, the same as my previous one. I really appreciate their efficient service and support.
24 juni 2026
Review zonder uitnodiging
Antwoord van Scoville
Hi Fatma,
Thank you for your 5-star review.
We're delighted to hear you had such a positive experience with our customer service team. We hope your new cookware set becomes a staple in your kitchen for many years to come.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Antwoord van Scoville
Hi Mrs Odowd,
Thank you for your 5-star review.
We're so pleased to hear you're loving your whisk and that you're impressed with its quality and value. We hope you enjoy trying more of our products and continue building your Scoville collection.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Knive set purchased just prior to…
Knive set purchased just prior to Christmas.
One knife has failed within this time which was sold exclusively via Asda's.
Made contact with Scoville requesting a replacement knife (not a set).
Sorry but you didn't help. This was an exclusive buy. The price of the set should see they last the year at least.
The quality is generally good but unless a replacement is honoured I won't be buying or recommending these products again.
22 juni 2026
Review zonder uitnodiging
Antwoord van Scoville
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue with your knife set. Our team did request proof of purchase to help resolve this for you, but we haven’t heard back yet.
If you’d still like support, please do get back in touch and we’ll be more than happy to help.
Thank you,
The Scoville Team
Absolutely loving these pans
Absolutely loving these pans! They’re lightweight, heat evenly, and the non-stick coating makes cooking and cleaning effortless. They’ve quickly become my go to pans in the kitchen.
28 mei 2026
Antwoord van Scoville
Hi Shaheera,
Thank you for your 5-star review.
We're so pleased to hear you're loving your pans and that they've become your go-to in the kitchen.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Scoville Neverstick pans
I bought two Scoville Neverstick pans, one a frying pan, the other a Wok, through Amazon. I was so happy to receive them and do love the Scoville Neverstick as it seems a good, tough non-stick surface and cleans up quickly and beautifully. I’ve been using them for quite a long time now and they still look new - and I’ve been using my son and daughter-in-law’s saucepans for even longer. I’m so impressed with them. I am now thinking about buying the set of saucepans.
16 juni 2026
Review zonder uitnodiging
Antwoord van Scoville
Hi Diana,
Thank you for your 5-star review.
We are so pleased to hear that you are enjoying your Scoville Neverstick frying pan and wok, and that the non-stick performance continues to impress you.
We really appreciate your support and hope you enjoy adding a saucepan set to your collection.
Thank you for choosing Scoville.
Best regards
The Scoville Team
I brought I bought 5 roasting tins and…
I brought I bought 5 roasting tins and every time I use them my potatoes get covered in a black sticky substance I don't understand why
12 juni 2026
Review zonder uitnodiging
Antwoord van Scoville
Hi Gloria,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with our roasting tins.
To help us investigate properly, please contact our customer service team at reception@imperialgb.com with details of your purchase and the issue experienced.
We appreciate you taking the time to bring this to our attention.
Best regards,
The Scoville Team
Pan deformed/changed shape after a very…
Pan deformed/changed shape after a very short period of time after purchase. I bought it from Sainsbury's in April. After a few use, I noticed that the square shaped steak pan started to curl up on the corner. I wish I can take a photo here but it looks really strange. Now the pan wobbles on the hob as the bottom is no longer flat.
Cheap material used that doesn't stand the heat of a quality Miele induction hob.
14 april 2026
Review zonder uitnodiging
Antwoord van Scoville
Hi Jun Yu,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with your grill pan and understand how disappointing this must be, particularly after only a short period of use.
To help us investigate properly, please contact our customer service team at reception@imperialgb.com with details of your purchase and the issue experienced.
We appreciate you taking the time to bring this to our attention.
Best regards,
The Scoville Team
Antwoord van Scoville
Hi Ms Wright,
Thank you for your 5-star review.
We are so pleased to hear that you had a great experience from ordering through to receiving your products. It is wonderful to know you are happy with both the quality and the value.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Amazing customer service to go with great saucepans!
Really friendly and helpful customer advisor. We went from using our saucepans on a gas hob to an induction hob since moving house and I think years of use on gas may have damaged the bottom of the pans, resulting in a poor connection with the new induction hob.
A couple of emails and photos of pans were exchanged and the decision to replace them was made.
Can't fault them at all, our Neverstick pans have been a staple in our kitchen for about 7/8 years and this is the first time I've even thought about using the lifetime guarantee and safe to say I'm very impressed.
Really happy with the quality of products, (we've got pans, oven dishes, cake tins and chopping boards and they're all great) the customer service and help is probably even better than the products would highly recommend.
5 juni 2026
Review zonder uitnodiging
Antwoord van Scoville
Hi Will,
Thank you for your 5-star review.
It's fantastic to hear that our pans have been a staple in your home for so many years and that, after speaking with our team, you now have replacements that are compatible with your new induction hob.
We are delighted that our guarantee process was smooth and straightforward for you, and we're thrilled to hear that you would recommend the quality and performance of our products.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Excellent customer service from…
Excellent customer service from Victoria,acknowledged problem and sorted replacement items! Thankyou you don't often get service like this anymore that's dealt with promptly and efficiently!
5 juni 2026
Review zonder uitnodiging
Antwoord van Scoville
Hi Angie,
Thank you for your 5-star review.
This is wonderful to hear! We will certainly pass your lovely comments on to Victoria.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Very helpful and courteous made the…
Very helpful and courteous made the whole experience stress free
28 mei 2026
Antwoord van Scoville
Hi Carol,
Thank you for your 5-star review.
We’re delighted to hear that you had a positive and hassle-free experience with our customer service team.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Really happy with purchase good choice…
Really happy with purchase good choice on website quick delivery
27 mei 2026
Antwoord van Scoville
Hi Gillian,
Thank you for your feedback!
We’re delighted to hear you had a good experience using our website and your items arrived quickly.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Scoville Neverstick + Absolutely a waste of money …
Absolutely a waste of money 2nd time using doing a fried egg, exactly same as first time & it stuck everywhere
3 juni 2026
Review zonder uitnodiging
Antwoord van Scoville
Hi,
Thank you for your feedback. We're sorry to hear that your experience with your Scoville Neverstick+ product has not met your expectations.
Our cookware is designed to provide excellent non-stick performance, so we're disappointed to hear you've experienced food sticking during use.
Please contact our customer service team at reception@imperialgb.com with details of your product and proof of purchase, and we'll be happy to investigate and assist further.
Best regards
The Scoville Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.