Order a 3 seater leather sofa electric recliner and a armchair recliner, wanted a recliner due to my wife being poorly and can’t make it up stair to her bed, Sofa was delivered great 2 delivery guys very helpful but the electrics on the sofa were not connected, the delivery guy said he would report this back and someone would contact me that evening to arrange a electrician to sort it, nobody contacted myself so my wife called , due to data protection they wouldn’t speak to her, so I called to be told by the lady that she has reported the issue and a electrictrian will contact me to arrange to get it sorted, I explained when would this be as my wife is poorly and I paid £4000 for this sofa not a faulty sofa , when would it be sorted ,? She couldn’t give me a day or date as the might need to order a part, so just wait till someone contacts you and a electrician will call with a date, Sorry not good enough, I said I shall give them till Tuesday and if I do not hear from them I shall call back, I’m not happy at all , I shall report back after Tuesday

Great service were very patient on letting me take my time on choice

The two guys arrived on time. They were friendly and courteous. They worked quickly and efficiently. No complaints.

A very welcoming store. Lovely atmosphere. STAFF very nice and helpful. Would like to give Graeme a very good review. He went out off his way to show us the all about the suite. He was very pleasant and we felt comfortable with him.Never had service like that before.He is an asset to the store. Well done.

Two very nice delivery men, very helpfull and friendly. Although it was a horrible downpour when they arrived they ended up a bit wet.

Communication of delivery was good.
Delvery was at time stated and Doug and Doug the delivery team were great

Went very smoothly with friendly and efficient delivery men

We had a very warm welcome from Graeme at Carlisle branch and his expert knowledge and enthusiasm for the company was so refreshing. He couldn't of been more helpful. It made buying our new sofa a pleasurable experience, thank you, Jason & Lynne.

your two members of staff were fabulous namely Vikki and Jordan. it was a lovely experience in every way.

The store was easy to navigate and not too overwhelming. Charlee was extremely helpful in helping us choose our sofa and fabric. An overall great experience buying our first sofa.

very friendly ,no pressure sales we knew what we wanted got a lot of advice and information and came away purchasing a 2 and 3 seater , would recommend

First class service

So happy with my sofa. Delivery team where friendly. Sales team where helpful and knowledgeable

The store was very clean, well laid out a comfortable to browse, lots of choice. The staff were friendly and professional. A particular mention to Jordan who helped us with our sofa purchase, he was super and would be the main reason we would choose to shop here again,

Very welcome and informed staff.
Product knowledge was high and many questions answered without difficulty.

The staff at shop were very knowledgeable.
The delivery people were fast and efficient and arrived on time.

Brilliant experience in store, Charlee helped us find our sofa and talked through all the colours and fabrics with us so we could choose the one we wanted! Great service and felt personal and relaxed. Definitely recommend!

Throughout the process of purchasing our items we have been kept up to date with delivery information. This information was via text and clearly outlined the expectations with regards to being available on the identified delivery date. Once the date for delivery had been confirmed a text was received highlighting a time slot for delivery and included in the text was a link enabling the position of the delivery van to be tracked. When the guys arrived with our items the guys quickly unloaded the items and brought them into the house. They were very careful when bringing the chairs & sofa in and added the gliders to the chair legs when the chairs were in situ. The guys were polite and helpful and the whole delivery process took approximately twenty minutes.

The store assistant was very helpful and patient when we were choosing the chairs as this took a long time to decide on our choice. We were emailed our order and an expected delivery date immediately. Although the length of time to delivery was far ahead we were kept up to date with the delivery date. I had to change the date when the chairs were first expected but this was easily changed to a date when I was available.
Before the day of the delivery I was sent reminders well in advance and running up to the date. On the day of the delivery the delivery men phoned me to let me know the exact time of their arrival and they were on time. The delivery people were very professional with excellent customer service. They were very helpful and showed me how to use the switches and the power pack. They were very tidy and took all packaging away with them. They put the chairs in the place that I instructed and left the area clear. I am delighted with the chairs and they look exactly as I had thought.