Very welcoming and helpful staff. Explained the different type of fabrics and leather options. Introduced me to various sale options. The staff had a great knowledge about each product I looked at... Toon meer
Locatie
Wijzig locatieUnit G Cleveland Retail Park, Skippers Lane, TS6 6UX Middlesbrough, County Durham,, GB
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Lees wat reviewers zeggen
When entering the store we noticed a fresh sweet smelling scent,which I have to say was lovely. We were greeted as we walked in by Connor who gave us a friendly hello. After a couple of minutes he cam... Toon meer
When entering the store which had an amazing smell, we were greeted by Barbara with a lovely smile .She was very friendly, informative, and patient and answered all our queries .
Liked Staff in store friendly Choice of fabrics Delivery men good Sofa looks lovely Dislike Was told delivery 10 to 12 weeks At 10 weeks given delivery date week ahead so paid off sofa bala... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over poltronesofà - Middlesbrough
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX, Middlesbrough, County Durham,, Verenigd Koninkrijk
- 01642 779150
4,6
Uitstekend
2K reviews
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Very welcoming and helpful staff.
Very welcoming and helpful staff.
Explained the different type of fabrics and leather options.
Introduced me to various sale options.
The staff had a great knowledge about each product I looked at and because of this I purchased a beautiful corner sofa.
28 juli 2026
I was made very welcome
I was made very welcome. The staff were very pleasant and showed me everything there is to see so I could make my own mind up.
28 juli 2026
Sofa so Good Cleveland retail park Middlesbrough
When entering the store we noticed a fresh sweet smelling scent,which I have to say was lovely. We were greeted as we walked in by Connor who gave us a friendly hello. After a couple of minutes he came over and offered help in what we were looking for.Showed us different designs and fabrics which helped us pick the recliners we were looking for.Overall Connor was very informative and helpful. I did ask about the lovely fragrance in the shop, but apparently it was trade secret. Also offered us cartoned water which was a nice touch. Will be back there next year when buying another suite. Great service 🙂Mr and Mrs Robinson
25 juli 2026
Well informed about delivery time and…
Well informed about delivery time and two men were very curtious when they called.
Assembly of furniture on site was quick and simple.
29 juli 2026
Lovely shop
The staff are very friendly and polite, and more than willing to help if you should need it
24 juli 2026
Men were professional
Men were professional. Polite and respectful of my property. Small bungalow but they managed really well.
Thank you
25 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Was perfectly fine going to the store…
Was perfectly fine going to the store in Middlesbrough but I asked the store person if there was any sales coming up and she said the price is going up, she gave me £100 off the delivery but two days later I was checking the website and if I’d bought it through the website I could have gotten free delivery so always check the website before purchase
25 juli 2026
Antwoord van poltronesofà - Middlesbrough
Good Morning Craig,
Thank you for taking your time to leave us your 4* review.
I am sorry to see that after purchasing your goods the deal changed for a free delivery promotion.
As pricing and promotions do regularly change pricing of the furniture itself may have increased at the time of the free delivery promotion.
If you do have any questions regarding pricing on your order please do not hesitate to reach out to the Middlesbrough Branch and they can discuss this with you
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
The 2 delivery lads were excellent very…
The 2 delivery lads were excellent very polite and careful and assembled the furniture with no issues
24 juli 2026
When entering the store which had an…
When entering the store which had an amazing smell, we were greeted by Barbara with a lovely smile .She was very friendly, informative, and patient and answered all our queries .
17 juli 2026
Friendly store staff and delivery guys
Staff were friendly in the store, the store smelled amazing too! Delivery men were friendly and brought my sofas in quick and carefully
18 juli 2026
The furniture in the store was nicely…
The furniture in the store was nicely set out and the sale person showed us the best options for what we wanted.
15 juli 2026
Poor customer service
They could answer the phone and get back to customers who have a problem
15 juli 2026
Antwoord van poltronesofà - Middlesbrough
Good Morning Mrs Latham,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have rated us as 1* on this occasion and for the issue that you have come across.
I can see that an issue has been logged regarding a gap in the sofa and your details have been passed on to the 3rd party technicians at Emmiera.
An appointment has now been raised and they will attend on 29/07/26 so that we can look to resolve this for you as quickly as possible.
Please accept my apologies for any upset this may have caused you.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Lovely sofa
Lovely sofa. Excellent communication about delivery. Polite, respectful delivery personnel. Would definitely buy from this company again.
15 juli 2026
Delivery was perfect.
Delivery was on time. Staff were very friendly and efficient. No problem at all.
14 juli 2026
Excellent communication of sofa…
Excellent communication of sofa delivery
Arrived on time, excellent team in and out very efficiently, very polite and proffessional
14 juli 2026
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